✅ Verified Review
| I had to get from Amsterdam to Antalya, and in winter time Turkish seemed to be the only decent option with a daily service. The flight was via SAW, the other airport in Istanbul. The scheduled transfer time in SAW was 1 hour, however the crowd at the passport control was far too huge to manage this within the time indicated in the reservation. I approached employees of Turkish Airlines and informed them about possible problems with my connection to AYT, and they could not help but tell me that yes, indeed there is no a way to pass through the passport control except waiting in the line, then another employee put me on a fast track line, and then another one kicked me out of there in 20 min, explaining that I was not entitled to it. At the end, it took me over 1 h 30 min to pass the passport control, and I was rebooked to the next flight departing from SAW at 00.10 am instead of initially planned 8.05 pm. On the transfer desk they also gave me a voucher for a meal in McDonalds, the voucher could be redeemed only for the cheapest burger menu worth c.a. EUR 4.5. Needless to say, that is below anything that can be expected from a major air carrier, and I went to another place to get my meal on my own. The airport itself is crowded and quite poorly organised. There is no free internet in the airport, and the paid access is quite challenging to configure and get through. The are several food courts, most of them look cheap, while those better looking are expensive and the food is very mediocre. Most of the airport and Turkish Airlines staff cannot speak any English, and those who do, are not particularly helpful. Summing up, the transfer desk of TK in SAW is not functional, as most of the staff cannot speak English and do not know what to do in case of the issues with problematic transfers, I also need to point out that they were neither attentive nor particularly polite (to put it straight - they just did not care even a bit). I would strongly discourage anyone to travel via SAW, as the airport cannot handle transfers in a decent manner, due to apparent infrastructural, organisational and human capacity constraints. The voucher for the cheapest McDonalds meal in SAW was the final touch in the ungraceful picture of transfer in SAW.