Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 167 reviews
6/10
No Skytrax Rating
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10/10

Incheon Airport customer review

(Germany)

Truly passenger friendly airport; friendly customs officials and luggage quickly on carousel. Numerous information desks with competent staff. They called my hotel for their pick-up shuttle gave perfect directions to pick-up point. On departure no waiting at check-in quick security check and airside shopping opportunities galore. Duty free at very competitive prices. Spacious lounges all in all an excellent experience - Incheon is indeed deserving of its 5-star-rating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Incheon Airport customer review

(Singapore)

Was departing on a 00.20hrs flight on a weekday. As the airport shuttle from Seoul city took about 1 hr I intended to arrive at the airport slightly earlier to have dinner and shop. In the end when I arrived at 9.30pm I discovered most of the shops F and B outlets and restaurants in the public area were closed. I checked in cleared immigration and security. To my horror there was only 1 outlet serving drinks and sandwiches and another eatery serving hot food and fast food. That's all. Shops were generally closed. When I checked the flight display there were at least another 10 flights departing! Departing at night from ICN was an entirely different experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(Australia)

Always a pleasant airport to use. It is spacious well designed shops are well spaced and equipped they accept both WON and USD. You can get around easy enough with only speaking English. Customs and baggage takes minimal time to be processed. Never have I ever wasted any time in this airport whether I am transferring arriving or departing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United Kingdom)

Excellent in virtually every aspect. Glad to see that the taxi touts are now being kept out of the arrivals area - this was the only problem I found on previous visits. As usual the terminal is fastidiously clean and extremely spacious there is abundant seating and bathroom facilities and the public transportation options are superb. Speak a little Korean and you might even get a smile out of the immigration officers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United States)

Very easy international transit airport. Lots of moving walkways and well-signed. Korean Air transit desk was tucked away upstairs but well labelled. Transit agents were efficient and knowledgeable. Shops took both Won and USD which was convenient for me. Facilities were very clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United States)

I flew into Seoul in Dec 2011 and flew out in Jan 2012. It is spotlessly clean and efficient. Nice steel and glass terminal buildings with a sense of space. Nice concourse with children's play areas and cultural pavilions with musicians playing soft traditional music. Lastly lounges with showers and hotel rooms (a godsend for long layovers)! Coming in it took just a few minutes to clear customs and pick up luggage; leaving it was just as easy to check in. Now I know why this airport trades places with Singapore and Hong Kong for the title of world's best.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(United States)

When my son had an unanticipated layover of around 9 hours due to aircraft mechanical issues he was able to find a reasonably priced meal a small efficiency 'cubicle' and a shower and get about 6 hours sleep - all for a reasonable price. This was without leaving the secured area of the airport. Helpful staff clean facilities and very convenient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Incheon Airport customer review

(Latvia)

Arrival at Concourse A and departure from Concourse A. Fantastic airport - short waiting time at immigration and security control points fast check-in good duty free shops fast luggage handling. On the 4th floor are armchairs for relaxing. Almost all shops are closed after 10 pm at main terminal but at Concourse A most of shops are open until the last flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Incheon Airport customer review

(United Kingdom)

Transferred yesterday without a problem. Staff at Heathrow had already checked us on the second flight so I already had a boarding pass. Couldn't have been easier compared with experiences in some airports Great design plenty of comfort and places to eat/drink plus entertainment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Incheon Airport customer review

(United States)

Visually and in design this is a top-quality airport unfortunately the design features are outweighed by the transit system in place by the security people. They do not seem interested in moving people through quickly and are somewhat rude. There was only 1 security line in use for our entire airplane of people trying to get to their connecting flights. The security staff are wandering around in little packs apparently on breaks laughing and smiling while you stand in the single file line with 100 of your fellow passengers trying to get through transit security. If they fix this human/security/staffing problem the Incheon airport will truly be one of the best.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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