✅ Verified Review
| Departing out of Honolulu is similar to using a 3rd world country airport as far as their security is concerned. My flight was to depart at 715 AM, and I arrived at the airport at 515 AM. I used the luggage valet, which meant that they took care of the agriculture screen and checking the bags. (Well worth the tip as a side note, no time spent with checking the bags). I have TSA pre-check and flew first class for this flight. I waited in a security line labelled TSA pre-check, which was approx. 20 yards long. After 10 minute wait, a staff member came to us and told us to move to another area to wait, and assured me that there also was a TSA pre-check. Once I walked 40 yards to get to the new area, one had to enter through a door, and encountered another member of staff. She rudely said "no separate for pre-check". The line was long and winding, and since 20-30 showed up more after us, there was now going back to the original line. We did not want this somewhat inefficient experience to ruin our Hawaii vacation, so we patiently waited. After 20 minutes of wait, a group of 20-30 travellers showed up. Since there were so many of them, the security staff decided to open up a new line and let these folks essentially go to the front of the line! The staff said this was being done to move the lines along. What about those of us with Pre-check, who showed up 2 hours earlier, patiently waiting in line? What is maddening the most, is the complete lack of organization. No preferential treatment for people who were waiting in line, no preferential treatment for TSA pre-check, etc. The line is being managed by someone who could care less about customer service or fairness. Really leaves a bad taste upon leaving after a Hawaii vacation. Honolulu Airport authority needs to seriously look at how they run their services at peak times.