Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 327 reviews
6/10
5 star Skytrax Rating
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7/10

Hong Kong Airport customer review

(Philippines)

The airport is clean and orderly the signage easy to understand. However queues at immigration and check- in counters can go from very smooth to very chaotic staff are very polite yet deliver no emotions at all. We were instructed to have a group check-n to Manila after gathering my friends passport staff told me to check-in individually instead. In order to avoid conflicts I asked him to put the 5 of us next to each other which he agreed just to find out we were miles apart from each other.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hong Kong Airport customer review

(Hong Kong)

Landed and was putting the key in my door in 50 minutes. Carry on bag train straight through immigration with ID card. Try doing that in sprawling Changi or the distant airport at Seoul!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Hong Kong Airport customer review

(Malaysia)

I arrived at a peak hour. Had to wait in a very long queue for custom clearance it was terrible after a very long flight. The customs officer seemed to be unfriendly and it took almost 1 hour to pass through. I don't think cleanliness should be awarded at airport especially the toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Hong Kong Airport customer review

(Australia)

If you arrive at an off peak time this airport is a joy - short queues and you are through immigration very quickly literally pick up your bag and walk out into the arrivals hall. If you arrive at a peak time - nightmare city. Long long queues to get through immigration up to 45 minutes is possible and most of my experience here is of this time length. It is big so you can expect a long walk if you arrive at the farthest gates to even get to the train to take you to immigration. Shopping and eating facilities could hardly be better though. Check-in is quick and easy. Signage is excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hong Kong Airport customer review

(Canada)

This airport is excellent. I have been to HKG 13 times and the airport's services are very good every time. Impressed by efficiency and politeness. Airport is very clean and beautiful. The food and shopping excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Hong Kong Airport customer review

(China)

Regularly fly to/from HKG. Using a direct ferry from mainland China I arrived in a separate area of the airport for check-in and security (and no immigration control required). As the ferries only carry a handful of passengers there is almost never a queue for check-in and never more than 3 people before you at security screening. Within 20 minutes after arrival I can be at the gate. Signage cleanliness shopping is all excellent. The only negative aspect I can think of it that the transit area is dark quite depressing and too crowded while there is not much to do either in terms of shopping or restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hong Kong Airport customer review

(Australia)

Always seamless and efficient. In-town check-in is a big bonus for added convenience. Have experienced far longer lines and wait times at most other airports in the world. Have often deplaned and been on a train within 15 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Hong Kong Airport customer review

(Hong Kong)

The airport staff cannot handle the flow of passengers at peak travel hours from baggage handing to security and immigration. Signs are chaotic and written in bad English and Chinese. They cannot even handle the present traffic yet they want to build a third runway which will add more chaos not to mention adding extra costs to travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United Kingdom)

Other reviewers rave about Hong Kong Airport but I can't see why? We've used it quite a lot over the last few years and with out doubt standards have declined. It's just too big and can take a very long time to get from the gate back into the main terminal. On our last visit on arrival despite a lengthy walk train ride then another good walk we still had to wait a fair time for our bags to appear - something that would of been unthinkable a few years ago!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Hong Kong Airport customer review

(Singapore)

It amazes me people actually consider HKG to be a world class airport. The lines are always massive at security and immigration. I dread entering and leaving the airport! The gates are confusing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no