Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 327 reviews
6/10
5 star Skytrax Rating
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9/10

Hong Kong Airport customer review

(United Kingdom)

I've read reviews which imply that HKG's standards may be slipping. I'm not sure I agree as I found the airport to be as efficient as on previous occasions – quick immigration clearance despite long queues and on the MTR into town about 30 mins after landing. However the airport seems to be heading the way of British airports and is becoming a shopping centre first and an airport second. The upper level airside used to have lots of comfy seats but these have now been removed to make way for even more "shopping opportunities” and restaurants – yet there is still plenty of unused space which could be used for seats! It seems that the only way to get a seat without buying something is to head straight for the gates where there is lots of seating (and better views of the runways). My other complaint is that there is still hardly anywhere to buy bottled drinks etc. airside – there are several branches of Relay towards the gates but they have a poor range of products compared to their European stores. Is it really too much to ask to have a few branches of 7-11 or OK at HKG? Other than those complaints it's still a great airport and it's also still true to say that nowhere in Europe comes close.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Hong Kong Airport customer review

(Hong Kong)

ADL-HKG. I had a very good experience with HKIA. The airport is clean and efficient. But for some reason this time they just couldn't get the luggage of my flight onto the belt. As a result of this all passengers and together with the crew were waiting inside the hall for one hour! I think this is unacceptable for a world-class five stars international airport. I really hope this is just a particular incident. And other than that all good. Custom and immigration is as efficient as usual. Still recommend this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hong Kong Airport customer review

(Finland)

This airport was efficient clean and extremely clear. Very cleverly designed and built airport everything works like a charm. A lot of people at the airport at the same time but doesn't get crowded. All facilities extremely clean and well maintained. Even though the staff doesn't always speak English at all everything works out very well. Nothing to complain about!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Hong Kong Airport customer review

(China)

Check-in was fast efficient and smooth even though they didn't really smile at all. Toilets are always very clean. Shops quite expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Hong Kong Airport customer review

(United States)

Traveled around the CNY period. It was busy but that's expected at this peak time. Immigration and baggage times took some time prefer shorter but cannot say it is the worst I've seen. Place seems clean with plenty of facilities. Lots of free carts to use. Needed to take a long walk and train ride to get to the gate we had to depart from to KUL. Lunch time at the main food court was impossible as there were no empty tables or chairs. Took the train to the restaurants closer to the gate. Less line but fewer selections. Extra security for US flights but gate was close to the entrance and the hand check security was simple with minimal line or time. Been to places where this security line is a nightmare. No problems about taking this route again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Hong Kong Airport customer review

(Hong Kong)

HKIA used to be very efficient in 2005 but every time I have used it since I find that services have gone downhill. From the security which starts outside the restricted area to the dirty toilets supposedly cleaned regularly. This is the same people calling for the building of a third runway when they cannot even run what they have been given with taxpayers money.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
10/10

Hong Kong Airport customer review

(United Kingdom)

Extremely great airport. I fly to Hong Kong every year in the summer and the airport is modern and professional. Have never once been let down by their service and cleanliness.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Hong Kong Airport customer review

(Hong Kong)

I've been using HKIA frequently since its completion. After 14 yrs in operation HKIA is still holding its own in the brutally competitive world of airport efficiency. I'd like to see timely expansion to HKIA as there are signs that the facility is under pressure from rapid demand growth in some vital areas. The last couple of times I used the airport which were in Jan 2013 Nov and Aug 2012 the immigration queues were getting depressingly long. Although as a local I got to pass through by the fast e-channel the excessively long immigration lines were worrying and must be unpleasant for visitors. Baggage claim was also taking longer and certainly lagged behind HKIA's rival Changi. It's about time the Airport Authority got to work to up HKIA's game yet again to stay ahead of the competition. I look forward to the early implementation of the 3rd runway expansion plan.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hong Kong Airport customer review

(Malaysia)

Travel to HKG from KUL and back to KUL mid January 2013. Airport was clean with modern and refined architecture. There were long queues when we arrived HKG at immigration clearance but there were a lot of counters open which make the queue move quickly. The signage at the airport was easy to understand and we managed to get out to the bus terminal from terminal 2 easily. Check-in for our return flight was also smooth and staff were helpful and could speak good English.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Hong Kong Airport customer review

(Hong Kong)

Used this airport again last December for a vacation to Fukuoka. Proud to have a nice airport in the place where I live. The efficiency is high in this airport and I seldom see queues at the security check point as well as the emigration. The terminals are modern-looking and sufficient facilities as a global aviation hub. Terminals are usually clean despite one or two spots with litter. Ground staff are nice and quite helpful although not as friendly as those in Japan. Terminals are clearly marked and it's not easy to get lost in the airport. Overall good airport with high efficiency and satisfactory services and facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes