Hong Kong Airport

Traveled in and out of HKG last weekend long queues at immigration but dealt with quickly had a longish wait for my bag but it got there eventually. Travel into Kowloon by the Airport Express a breeze. On the return checked in at Kowloon station and took the Airport Express to the airport. Immigration and security quite fast. The thing I like about HKG is that while there are shops you do not get the feeling like at most other airports that you are in a shopping mall that has planes taking off and landing. The thing I dislike about HKG is that you have the ubiquitous golf buggies sneaking up on you with that annoying beep beep sound (Singapore Changi is the same). All in all a good airport better than anything Europe the USA and Australia has to offer.

Their standards have really dropped drastically from 5 years ago when I last travelled there. For an international airport it seems that almost half of the airport staff have a poor grasp of English or don't speak English at all! Terrible slow moving queues with very inefficient baggage check-in of 1 hour even at the express queue for passengers with online check-in. Immigration and security staff are extremely slow and inefficient to the point that I almost missed one of my flights despite arriving at the airport 3.5 hours prior my flight departure. The immigration and security staff appeared rowdy and loud. Baggage collection is very slow with 1 hour 15 mins of waiting! Hong Kong airport is definitely not equipped to cope efficiently with huge passenger volumes. For those who are travelling there do include a lot of buffer for connecting flights and arrive at least 3-4hours prior your flight.

Used the airport 3 times in the past fortnight including one transit. Facilities are superb and wonderfully efficient.

Hong Kong International Airport is still one of the most efficient airports in the world. I will never be frightened when I see a long queue for custom and immigration. The line moves so quickly. Airport is generally clean and comfortable with quite many duty free shops on the departure deck. Proud to have HKIA be the airport of my hometown.

Use Hong Kong airport frequently and found it to be efficient as it used to be. Choices of food and costs are excellent. I enjoy the airy and spacious waiting areas. I do not need to get to get my bags checked at the boarding gate and be locked there. Although it is quite a superb airport it needs more identity to show it uniqueness. All new airports are more or less looking the same with the metallic grey and blue colour scheme. Facilities start to show signs of ageing.

Recently travelled through Hong Kong and my main issue was baggage handling. The time it took from disembarking my CX flight to reaching the main concourse was over one hour due to being held up by baggage not coming out. I was particularly frustrated and anxious as I only had a 2 hour connection for a QF flight. As more people gathered around the belt by the time the luggage eventually came out it was chaotic and a matter of push and shove to collect bags. Problem was compounded with long immigration and security lines and 2 of the end counters for immigration were not in use which was very poor supervision by staff considering the situation. Once on the main concourse after 1.5 hrs whilst I couldn't get a thorough look around there weren't many Western food outlets and just lines of shops it really didn't offer much. Departures was just as bad and customs and immigration once again inefficient. Signage is terrible and almost missed my flight looking for the gate and had to ask several staff as many of them had a poor command for English and some were just rude as they replied to me in their native language and walked off. Very disappointed and would avoid if I could.

Superb airport sets the standard! Clean efficient and packed with numerous facilities that make the hours spent there fly. Excellent transport links to and from Hong Kong Macau and mainland China. There are numerous and varied restaurants and shops offering good value and the airport's free internet actually works! My only complaint would be slow baggage arrival on a number of occasions from Air Asia and Emirates flights I have been on. I believe this is down to an external company of ground handling agents.

I am a very regular traveller through Hong Kong International Airport and although it is for most services one of the best in the world their luggage belt delivery has been declining quite drastically in the last few months. Virtually each time I wait for my luggage an announcement is made that that "due to a technical problem passengers on flight X might wait longer for their baggage". In fact it has now happened to me 3 times in the last month. The delay was severe almost an hour. This seems to be a regular problem now and quite a shame considering it is otherwise an excellent airport.

Flew in and out of Hong Kong on Thai airways from Mumbai and Bangkok. Very impressive airport especially when you fly in from Mumbai. Great immigration - cleared in 5 mins. Bags a bit delayed getting out but all in all efficient. They need better signage to let you know how to get to town. Town check in facility was great - lovely to be able to check in your bag in town and then relax and get to the airport free of luggage. Definitely one of the more customer friendly airports in the world.

Very good airport. Terminals are clean plenty of stuff to see and great Internet reception. Would visit HKG again!