Hong Kong Airport

HKIA immigration seems to be getting worse each and every time I come to Hong Kong. Staff don't have the slightest understanding of service at all - no proper communication and if there was any it was certainly as cold as the Siberian winter. At least bags were delivered promptly so no complaints there. Everything was properly sign- posted - it was easy to get out of the airport and into the city with the bus park right at the doorstep of the arrivals area. Departing HK I used the check-in facilities at Hong Kong Station so not able to elaborate on check-in at the airport. Immigration was a bit slow few counters open and took about 15 minutes to clear a huge number of passengers rushing to catch their flight. Thankfully I got to my gate on time with minutes to spare thanks to the automated train (as Cathay had not even issued a boarding call despite flight being scheduled for take-off in under 30 minutes) and managed to do a bit of shopping. Overall the experience was ok just hope that the immigration will buck up in terms of their attitude.

KA380 and KA381 to and from Fukuoka during Christmas holiday. On 25/12 the number of people was frightening very crowded. But still HKG is famous for its efficiency so queuing time was never a problem. Terminal generally clean although the glass windows seem a bit dusty. Airport staff was mediocre not so nice but not impolite either but the difference was obvious when I returned from Fukuoka. Check in boarding immigration and luggage claim were generally satisfying as well but got a problem with the e-channel which did not allow me to pass as the finger sensor was jammed.

Landed at 4.30pm and immigration was fast and efficient as there were staff to guide us to the proper lanes. There were long queues but it was fast and not really a long wait. The customer service was horrible and some were downright rude when we asked for directions or buying staff at the airport. However the redeeming factor was the city check in which could let us walk around Hong Kong without dragging luggage and finding places to store them. Airport express was clean and fast. Group tickets for 3 are at HKD210 which are cheaper than the ticket machines. The departure hall was again huge with many shops selling a wide range of duty free items and needs a bit of a walk to get from one end to another and there were not enough seating areas around. Signage wasn't very good either in the airport compared to the MTR stations. Overall a pleasant airport but needs to improve on customer service and rest areas.

I never understand why this airport is so highly rated once again our experience was of a hot sweaty dump. The signage was very poor and the customer service was dreadful. We were herded to one side of the immigration hall and told to queue up only for seconds later one of the immigration staff to start shouting at us and we were all told to move to the immigration desks at the other end of arrivals the whole place was totally disorganised. Once through immigration we had to wait a fair while for our bags something I have noticed other reviewers now regularly mention what happened to the glory days when our bags would be waiting after we got through immigration. The airport certainly isn't award winning anymore.

Great airport with excellent facilities and user friendly however long distances especially if leaving from gates 33 to 80. Staff friendly and efficient and from check-in to airside less to 15 minutes. Signage good although a bit confusing at times.

At 6pm Nov 2 2013 the immigration at the north wing for departure 3 to 4 out-of-controlled queues were gathered into only 2 passport control counters. No airport staff was there to handle this kind of chaos. It was crazy terrible and ridiculous at HKG airport.

Long queues at immigration if there are a lot of flights arriving at the same time. Passport check pretty straightforward. Overall the airport is good fairly clean and shopping area quite good too.

Plenty of places to eat reasonable range of shops clean toilets and plenty of them. Plenty of places to sit if you're prepared to walk a bit. Only in transit so didn't get the immigration experience but the transfer was smooth.

Travelled to Osaka Kansai this summer. Hong Kong International Airport is famous for its convenience and efficiency and of course it is very efficient taking less than ten minutes to pass security check and emigration. Airport is generally clean although some glass windows are sometimes dirty. Facilities are sufficient but the observation deck is not an impressive spot to visit. However ground staff lack service enthusiasm. Check-in staff were generally efficient but they don't try their best to help the customers such as not notifying the passengers that the aircraft and the seat are changed which I experienced when Cathay Pacific changed the B777-300 to B747-400. Customs and shopkeepers are efficient but are lack of smile and friendliness. That's why Hong Kong International Airport is famous for its efficiency but I am never impressed so much by this airport.

Traveled in and out of HKG last weekend long queues at immigration but dealt with quickly had a longish wait for my bag but it got there eventually. Travel into Kowloon by the Airport Express a breeze. On the return checked in at Kowloon station and took the Airport Express to the airport. Immigration and security quite fast. The thing I like about HKG is that while there are shops you do not get the feeling like at most other airports that you are in a shopping mall that has planes taking off and landing. The thing I dislike about HKG is that you have the ubiquitous golf buggies sneaking up on you with that annoying beep beep sound (Singapore Changi is the same). All in all a good airport better than anything Europe the USA and Australia has to offer.