Hong Kong Airport customer review
Fred Lander (Singapore)
Rude staff. From transfer gate to airport lounge. A bit odd after coming from Narita airport where almost everyone seems nice - here you will meet people who are lacking sense of good customer service. Far from Changi Narita and Incheon in terms of customer service.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Hong Kong Airport customer review
L Bree (Australia)
Positive experiences all round. Arrived here twice left twice in the past month. It's fairly soulless is the only criticism I could possibly make about it. But for efficiency it is hard to beat. Immigration procedures were quick and easy luggage was fast to arrive and everything is so clearly posted. I loved too that those waiting for loved ones could actually see them on monitors before they emerged. It's a shame that Australia and USA have extra bag checks at boarding so you can't purchase water for the flight itself even after security. Guess those are the rules so be it. Altogether HK airport makes most western airports look very shabby inefficient under-staffed and unfriendly in comparison so I was pleased to go to Canada via here even if it made for longer flights. It was much less stressful and that's what we like.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Hong Kong Airport customer review
Micke Thulin (Sweden)
I always have the same bad feelings when I'm here. They have lousy food options since they have extremely limited choices of western food. The main focus of this airport is to please the Chinese clientele. Its hard to even find decent snacks and sandwiches to bring on the flight. The lines are also often long for the food places. The restaurants close at 10-11pm so if you have a very late (or early) flight don't count on getting any food. The shopping is just like the shopping in HK Gucci Prada Louis Vuitton i.e. high end-shopping. Its hard to find interesting shopping to be honest.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Hong Kong Airport customer review
N Heaton (Hong Kong)
A really busy morning at the airport but still only took 15 minutes from check-in to departures. How can HKIA do it yet other airports take forever on a normal day. As a regular user of the airport they always seem to deliver in all areas. A pleasure to fly from here.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Hong Kong Airport customer review
Phil Leong (Hong Kong)
Flew from Singapore to Hong Kong on Sep 7. Arrived at 10pm. Gate quite far. Boarded shuttle train with no hitch. Immigration queues long but manageable. Being a local I passed through e-channel quite fast in spite of the queues. Surprisingly bags already on carousel. Marked improvement from my previous experiences Hope it wasn't a fluke but a real improvement by the Airport Authority over one of the weak links in HKIA's game baggage reclaims have long lagged behind Changi Airport. HKIA is otherwise excellent.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Hong Kong Airport customer review
A Cai (Australia)
One of the best. Having excellent speed-train is a great bonus. Modern bright and very good facilities. Signs very clear. However lots of shops very expensive. Very smooth experience.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Hong Kong Airport customer review
Jeremy Chan (Hong Kong)
Departed to KIX on 26/7 and returned on 2/8. Very high efficiency and incredibly short queue time for security check and immigration. Generally clean terminal and the design of the airport is environmentally friendly as it allows large amount of natural sunlight to illuminate the terminal. The signs were clear and it is easy to find the way to the gate. The service enthusiasm of the airport staff and the food choice in the airport restricted area have rooms for improvement.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Hong Kong Airport customer review
Jamie Edgar (United Kingdom)
If you want to spend a quarter of a million pounds on a watch then there are many many options. If you want a can of coke and a bag of crisps forget it. This airport is simply ridiculous as an airport but magnificent as a shopping mall for oligarchs.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Hong Kong Airport customer review
J Egan (New Zealand)
4 times through HKG in the last month including 3 transits and one trip into/out of Hong Kong itself. Transit: aside from having to clear security as a transit passenger this is one of the best transit airports in the world. All very efficient. Great options for shops and food though be prepared to walk long distances (when connecting between two 11 hour flights I'm happy to walk a lot). Great variety of duty-free shopping though some prices are much higher than regular retail (caveat emptor). The wifi is too stingy however: should be up to 3 hours even if add-supported for free. Arrive: queuing for immigration but things move quickly. Bags come in a reasonable amount of time Again long distances to walk especially for the taxi queue once you're done inside. Depart: HKG is a double epic fail in this regard. Massive badly managed queues for departure immigration. Followed by an equally badly managed security queue. Given how busy this airport is all queues should be open between 07h and 22h. Nearly an hour to get through to the gates.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Hong Kong Airport customer review
A Lim (Australia)
Flew from HKG-SYD-BNE in early May. Very spacious clean efficient with many shops. However I find the shops very repetitive as it's all duty free from all European/American branded names. While the airport is run efficiently and you will not find it boring but it lacks that extra personal touch that Singapore Changi offers i.e koi pond swimming pools massage area (in Hong Kong you have to pay to get into the lounge for massage) quiet spaces. Overall it's a great airport to transit and the food is reasonably priced. And of course the duty shopping is quite good.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |