Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 327 reviews
6/10
5 star Skytrax Rating
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10/10

Hong Kong Airport customer review

(Australia)

Great Airport in terms of efficiency and shopping. Plenty of late night snacks as well as some solid meals for lunch can easily be found. I had a 1:35hr layover from CX100 to KA996 (To Beijing) with lots of time for shopping relaxing and eating. Travelators make getting from Gate21 to Gate 506 quick and easy. After a late night snack of ramen and security I headed to gate 506. Although this was in a separate section of the Airport the MiniShuttle made the trip around five minutes long (including waiting). Overall one of my best airports efficient and convenient for a layover customer. Highly Recommended excelling in all areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Hong Kong Airport customer review

(Vietnam)

I had a transit here and this airport is really huge. I had to take a bus first to another terminal then walked around a mile then a train again and another hundred of meters to the gate. But the staff picked me up was excellent they took me through all the gates and without them it is almost impossible for me in time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hong Kong Airport customer review

(United States)

Honestly not a fan. I make the long trek to Western China every couple of months for 10-12 days and seem to always book through HKG on the way home from Chengdu. I find the layout totally bizarre and very odd to navigate. Security staff are not downright rude but totally disinterested. Shopping is very ample but rather repetitive and pricey. Like other US residents I despise the no liquids bigger than 3oz. rule even in hand luggage. For a 14-15 hour flight I would really like to be able to bring a large water bottle onboard. But it is the same on all Trans-Pacific flights that take me home so it's not totally fair to hold this against HKG. All in all after 3 trips in a row through HKG will be using PEK now that AA has added direct service to/from my home city of DFW. HKG is not the worst but far from the darling I see so frequently mentioned. I will take Toronto-Pearson every day of the week!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(United States)

I have travelled through Hong Kong International Airport numerous times. Most of the experiences have been pleasant until recently. 1). Customs: As I was going through departure security check point I was asked to show my bag after the bag scan. The staff there dug through my toiletry bag with his dirty gloves without informing of what he's looking for. Firstly things in toiletry bags are generally more personal. It would be much more pleasant if he could ask before taking them out. Secondly those gloves he's wearing were protecting him but had touched luggage and many other things it would be much cleaner if they could have been more considerate and asked the passenger to show the items inside (at least I would have gladly done so) instead of running his gloves through the items inside and leaving prints on them. Thirdly that wasn't the bag that he was looking for. Eventually he told me what he was looking for and I took it out for him right away. Wish he could have communicated that at the very beginning. That way it would be more efficient and much more pleasant (and sanitary of course). 2). Immigration: I've noticed that recently immigration staff at HKG would throw a passenger's passport back at the end of immigration check. I had seen such behaviour at other airports before but never at HKG until recently. Hopefully that's just one singular rare event. Although the immigration officer was skilled enough to have the passport still land on the desk I would much rather my passport not being thrown around at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hong Kong Airport customer review

(France)

I cannot understand how this airport gets such consistently good reviews. I found it large disorienting and illogical. I wanted to do two simple things. On arrival I wanted to withdraw some money from an HSBC ATM. Three different members of staff indicated where they thought it was. There is an HSBC Premier branch in Arrivals but it was closed and there is no ATM machine outside. I ended up in Departures and finally found one. One hour wasted to withdraw some HKD. On Departures I wanted to buy some last minute souvenirs. Apart from in a newsstand there is almost nothing. What is it with all these people raving about the shopping here Hermes Dior Louis Vuitton and Rolex are not the kind of shops I consider good local shopping - they are the same all over the world. The only good thing (and I will admit this is excellent) is being able to check-in downtown at Hong Kong Station and only having to catch the great Express train later.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Hong Kong Airport customer review

(United Kingdom)

Terminal 1 to and from DOH with CX. The usual long queues at immigration yet (as always) it never seems to take more than 10 minutes to clear immigration. Bags on the belt about 15 minutes after landing. The airport is still as clean and efficient as it has always been. In-town check-in still works incredibly well. Another positive is that some of the seating in the departure area immediately after immigration has returned - this is much-needed seating. Little else has changed since my last visit to Hong Kong but the airport is still a pleasurable experience and still way ahead of European airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hong Kong Airport customer review

(Thailand)

Bangkok to Hong Kong return. This airport always amazes me of how quick and smooth everything works when you contemplate on the size and the volume of incoming and departing flights! Arrival a breeze. Hong Kong border officers do not stamp your passports any more. All is scanned in their systems and you get a small 4x4cm square paper with your passport info arrival and length of permitted stay. All takes a few moments. Many if not all airports in Asia and the west now seem so sluggish compared. Departures as well a breeze including security check. Train from and to the city is quick and clean. Wifi working and reasonable speed. Being in Bangkok its all the opposite here with extreme long walks and snail's pace passport control and wifi that never really worked.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Hong Kong Airport customer review

(United Kingdom)

Arrived 9th November 2014 on KA692 departed 12th November 2014 on AK139. Plus points: 1) I stayed at the Regal Airport Hotel connected to landside of the arrivals section. Very good hotel with good service and facilities and reasonably priced. 2) Transport links are sound with bus and taxi options. 3) The terminal itself had all the essential facilities and conveniences. Minus points: 1) All passenger conveyors - escalators and travelators - have bollards that prevent passengers from bring baggage. From a safety perspective this is understandable with escalators - there are always lifts nearby too - but less so with travelators. 2) I did not find HKIA to be the easiest to navigate to my gate - wayfinding itself was fine but there were a lot of directional changes walking and the need to go from Terminal 1 to T2 by train in order to get my flight from T1. 3) The satellite building where my flight was leaving from was not well set-up for food and retail - the main building was but suffered from very heavy queuing which I could not afford to wait in. General thoughts: My experience of arriving at HKIA is generally positive across the board save for the initial feeling of confusion at the sight of high-rising escalators crossing each other in an imposing arrivals area. My experience from check-in to boarding the aircraft isn't one I look back on favourably - at the risk of sounding lazy I felt that a lot of time was wasted on the walking required and the queuing in the main retail and food complex added to my frustrations. However staff were friendly helpful and the security process was excellent. Looking back the plus points far outweigh the minus points.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Hong Kong Airport customer review

(Philippines)

I find HKG's layout quite confusing and dizzying because of the Y shaped building configuration. About a decade back there was a common lounge area in the middle between the gates and the shops which is a good common meeting place for travel companions. It's gone now replaced by more shops. The only place you can actually sit down is in the gate area or (if you're lucky) in the food court upstairs. Food selection really not as extensive as Changi and not as much to do either. Immigration and check in was efficient and access to public transport is fantastic (which is good because it is quite a distance to city centre).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Hong Kong Airport customer review

(Hong Kong)

Hong Kong airport is certainly very clean and has good facilities (water fountains etc) and plenty seating in the gate areas. Food-wise there are a couple of places (a Chinese place and a McDonalds) which while cheap for an airport are more than the same chains charge outside the airport in Hong Kong. The security queue's are almost always very fast (I have never queued for more than 5 mins even over CNY) but the immigration (arrival) queue can be a little frustrating and the bags don't always turn up very quickly (which I suppose is a comfort if you have to queue for immigration first it's not time wasted if your luggage still isn't ready). One tip travellers might be interested in knowing is that the shuttle train is not necessary - if you have time to kill and enjoy a stroll you can just walk past all the other gates to get to the other end of the train which travels underneath the main walkway. The main terminal is a 'Y' shape the train goes under the '|' part of the 'Y'. My gripes about this airport (my local airport) are that there aren't any relaxing places to have reasonably priced coffee it's a long way from Hong Kong proper and there is an annex which requires a bus to get to which is a frustration and not all that pleasant if you are unlucky enough to get relegated to one of those gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes