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Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 444 reviews
6/10
5 star Skytrax Rating
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5/10

"consistently slow baggage delivery"

(Hong Kong)

Verified Review | Consistently slow baggage delivery independent of airline used. Immigration and especially security checks are good. Toilets are clean. Train connection and bus connections are poor if you arrive late at night. No contingency procedures in place in case of many delayed flights due poor weather at night.
Experience At AirportArrival Only
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"we moved swiftly through the airport"

(Switzerland)

Verified Review | Hats off to Hong Kong airport and all who work there. We were just connecting from LAX-HKG-KUL and had a 50 minute connection scheduled (sold to us as a legitimate connection). On the day, this ended up being a just over 20 minute connection. We moved swiftly through the airport, through security and boarded the KUL flight directly. On arrival in KUL we waited at the luggage belt, frankly without much hope, but were absolutely amazed to see our bags come out, as priority bags (we were in business). Obviously we saw little or nothing of the airport this time, but I've always been impressed with it.
Experience At AirportTransit
Date VisitFebruary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
9/10

"all seamless and with the usual efficiency"

(United States)

Verified Review | 4 visits to this airport in Feb for a mix of arrival, departure and transit. All seamless and with the usual efficiency HKG is known for. Only complaint is the toilets which have never been that great, even shortly after opening, and this includes the CX lounge which other than that aspect, are always a great place to be before a flight.
Experience At AirportArrival and Departure
Date VisitFebruary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"a very efficient airport"

(Philippines)

Verified Review | Hong Kong is a very efficient airport which can handle the volume going through this extremely busy hub. Arrivals are painless and although immigration queues are intimidating at first sight, the officers went through passengers very quickly. Baggage quick out on the belt and the airport is well connected via taxi, train, limo and bus. Departing, one can find check in counters aplenty and security queues are fast moving. Immigration outbound was slower than usual but still went airside pretty quickly. While there are numerous shopping and dining options in HKG, one thing severely lacking is the presence of an adequate number of lounging areas. It seems to be too commercial that every square foot of space has to generate revenue.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"not acceptable for an international airport"

(Hong Kong)

Traveling to Hong Kong Airport every week and every time I have to wait for more than 30 minutes to get my luggage and it is getting worse year after year. Most of the time the luggage arival is delayed without any reason and no one explains what is going on. This is not acceptable for an international airport. Very annoying for regular travellers.
Experience At AirportArrival Only
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"baggage service is just chaotic and very slow"

(Hong Kong)

It took me 1.5 hrs to collect my luggage from the belt, and I wasn't alone, most of the passengers on the Lufthansa flight from Frankfurt experienced the same stupid baggage delay. It's not the first time I've experienced this at HKG airport, the baggage service is just chaotic and very slow.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"manned by typical expressionless robots"

(Saudi Arabia)

Early morning arrival which meant a quick transit through security which was manned by typical expressionless robots who seemed not efficient this time as pace was slow going through here. Once through everything was abreeze with good direction signs easy to read departure flight information boards and good air conditioning.
Experience At AirportTransit
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"always enjoy transit in Hong Kong"

(New Zealand)

Always enjoy transit in Hong Kong. its a picturesque airport to fly into and it is always kept clean. Lots of food and drink choices for all budgets and plenty of space to lounge around. Spacious and somewhat relaxing, would definitely transit through hong Kong again.
Experience At AirportTransit
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"transit through Hong Kong is to be avoided"

(Australia)

Verified Review | The policy of this airport to perform an additional, manual search of carry-on baggage to confiscate bottled water, has become enough of an inconvenience for me to avoid it in future. If they deem such a search necessary, surely they can invest in mobile scanners, rather than unpack and disarrange each person's bag by hand. I have experienced several flight delays as a result. I have also have to wait for a prolonged period in the queue, plus stand and hastily repack my bag. Their arrogance has also been irritating. Yes, they use gloves, but that is for their own protection. It does nothing to the hygiene of passengers' personal effects. All hand baggage has already been scanned for liquids during the standard security check. Is there a valid reason for this second check? Transit through Hong Kong is to be avoided.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"high quality restaurants, shops and cafes"

(China)

Verified Review | Very easy to transit at Hong Kong airport when you to take Cathay Pacific / Cathay Dragon flights. The walking distance is very short and security is really quick and easy. Plenty of high quality restaurants / shops / cafes. Clear signs and broadcasts. High technology information system make it very easy to get around and get information; an official app of HKG is also very useful. Good Internet connectivity and Internet speed. Plenty of charging facilities. Flights usually on time. However, no lying-down seats in Terminal 1, making long waiting times a bit tiring. Power outlets are all in Hong Kong / UK style, thus not very convenient to charge laptops (USB outlets are abundant). Toilet paper is not very good in quality. Since HKG is very busy, the gates of flights will be announced not earlier than 2 hours before taking off, which means earlier arrive people do not know where they should wait.
Experience At AirportTransit
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes