Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 472 reviews
6/10
5 star Skytrax Rating
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7/10

"memorable experience"

(Hong Kong)

Verified Review | Arriving in Hong Kong a few hours after HK was hit by a strong Typhoon (Signal no.10), I did not have high expectations. After landing, the plane wandered around the airport for 20 minutes before reaching a remote slot. Passengers had to wait for a connecting bus to get to the airport. A passenger somehow got hurt on the aircraft and refused to get off, which made everyone wait and stand for another 20 or so minutes on the crowded bus, a horrible experience. Finally reaching the arrival terminal, It was so much crowded than usual with a very long queue at the customs. Fortunately, as a HK citizen, I can utilise the E-channel and I passed the customs in around 6 minutes. Luggage was another 15 minutes wait, which was very lengthy added to the long wait on the connecting bus. But it was after typhoon, so somehow it was understandable. Everything was still organised, no fuss at all. Although being attacked by a strong typhoon, the lighting, the building itself were still intact. Nothing fell off and no water leakage can be seen. All in all, a memorable experience.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"overall experience was excellent"

(Hong Kong)

Verified Review | The overall experience was excellent. I arrived at the gate with a boarding bridge, which shows the improvement of the airport by Midfield concourse. The MRT is rapid and makes clear announcements. The processing of customs is also very quick. A bit long waiting time for baggage.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"no queue for safety check or customs"

(Hong Kong)

Verified Review | As my flight departed at midnight, the airport was not that busy and there was no queue for safety check or customs. As it is midnight, I just managed to catch the last train from terminal 2 to terminal 1. The airport could consider extending the service by 15 minutes, as it may take a really long time to take a bus to the Midfield concourse. The airport should also add a hot water machine in Midfield concourse. The toilet was clean and tidy. This airport is my all-time favourite.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"no queuing, efficient as usual"

(Hong Kong)

Verified Review | Arrived at the airport at 5.30am, there was more people there then expected, not much less than other times. The lighting was still very bright but most shops have not opened yet. ATM, toilets and some fast food restaurants are unaffected though. The customs and security check took less than 5 minutes with no queuing, efficient as usual. On the airside, it was quite quiet as those duty free, luxury brands shops were all closed. This is understandable as it was so early. Other than the closed shops, the airport is business as usual.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Well signed"

(Hong Kong)

Unverified | Immigration was quick. Well signed. Flight arrived on time, but baggage delivery was delayed. The baggage area was full of annoyed passengers. There were 4 flights using the same baggage belt! Terminal too warm. There seems to be no air-conditioning in certain areas. Toilets were wet and dirty.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"chronic delays for arrival and departure"

(Hong Kong)

Verified Review | Hong Kong airport has chronic delays on both arrival and departure. And yes a miracle happened, the flight landed on time today, the immigration was swift, all going well until the announcement the baggage is delayed - it seems impossibe to have an experience without delays.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
10/10

"very neat and tidy"

(Hong Kong)

Verified Review | Hong Kong airport is gorgeous. Excellent natural light and the design of the ceiling is spectacular. After the opening of midfield concourse, the chance of taking bus is greatly reduced, which means that it is more convenient and comfortable for passengers to board the plane by airbridges. The signs here are very clear. The baggage delay problems has also greatly improved, from previously 1 hour to 20 minutes. The train service is clear. The airport is also very neat and tidy. The charger and the computers made my experience even better.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"well designed, well-lit and modern"

(India)

Verified Review | HKG is one of the best airports to transit or arrive at. It is well designed, well-lit and modern. The security checks are very smooth, and the personnel are very polite, well-trained and efficient. There is almost never long security lines, partly due to the large number of parallel screening belts, and partly due to the efficiency and speed of the staff. There are adequate charging and computer terminals around the gate areas and free high speed WiFi. Restaurant selections in the terminals are where this airport truly shines. Some of my favorite food places in HK are inside the airport! From Ramen to Italian food, the restaurants and food court stalls never fail to amaze. As far as shopping goes, there are a plethora of luxury retail stores, although I have never really ventured beyond the electronics and chocolate sections of the duty free. And if you get bored of the terminal HK is one of the few cities to allow a visa on arrival to most countries - and the airport express has good connectivity to the city. In the city transit is a breeze with the underground (MTR). All transit tickets and day-passes can be purchased at the airport itself.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"sleek,, clean and efficient"

(Indonesia)

Verified Review | I've always loved Hong Kong Airport. It's sleek, quite large, clean and efficient. I've transited in Hong Kong Airport a bunch of times and they never disappoint. Always clean, and complete. You have everything you need for a transit. Food is available and not overpriced, and they have great facilities. Because I'm Muslim, it's hard to find airport prayer rooms in places that aren't predominantly Muslim. HKIA offers a clean space for not only Muslims but other faiths to pray as well. Great work!
Experience At AirportTransit
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"everything works perfectly"

(Thailand)

Verified Review | Hong Kong airport is a role model on how an airport should function. It is so clean that you could eat your lunch from the floor and the staff is focussed and service minded, Everything works perfectly.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes