Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 466 reviews
6/10
5 star Skytrax Rating
Sort Reviews by :
Show
3/10

"chronic delays for arrival and departure"

(Hong Kong)

Verified Review | Hong Kong airport has chronic delays on both arrival and departure. And yes a miracle happened, the flight landed on time today, the immigration was swift, all going well until the announcement the baggage is delayed - it seems impossibe to have an experience without delays.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
10/10

"very neat and tidy"

(Hong Kong)

Verified Review | Hong Kong airport is gorgeous. Excellent natural light and the design of the ceiling is spectacular. After the opening of midfield concourse, the chance of taking bus is greatly reduced, which means that it is more convenient and comfortable for passengers to board the plane by airbridges. The signs here are very clear. The baggage delay problems has also greatly improved, from previously 1 hour to 20 minutes. The train service is clear. The airport is also very neat and tidy. The charger and the computers made my experience even better.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"well designed, well-lit and modern"

(India)

Verified Review | HKG is one of the best airports to transit or arrive at. It is well designed, well-lit and modern. The security checks are very smooth, and the personnel are very polite, well-trained and efficient. There is almost never long security lines, partly due to the large number of parallel screening belts, and partly due to the efficiency and speed of the staff. There are adequate charging and computer terminals around the gate areas and free high speed WiFi. Restaurant selections in the terminals are where this airport truly shines. Some of my favorite food places in HK are inside the airport! From Ramen to Italian food, the restaurants and food court stalls never fail to amaze. As far as shopping goes, there are a plethora of luxury retail stores, although I have never really ventured beyond the electronics and chocolate sections of the duty free. And if you get bored of the terminal HK is one of the few cities to allow a visa on arrival to most countries - and the airport express has good connectivity to the city. In the city transit is a breeze with the underground (MTR). All transit tickets and day-passes can be purchased at the airport itself.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"sleek,, clean and efficient"

(Indonesia)

Verified Review | I've always loved Hong Kong Airport. It's sleek, quite large, clean and efficient. I've transited in Hong Kong Airport a bunch of times and they never disappoint. Always clean, and complete. You have everything you need for a transit. Food is available and not overpriced, and they have great facilities. Because I'm Muslim, it's hard to find airport prayer rooms in places that aren't predominantly Muslim. HKIA offers a clean space for not only Muslims but other faiths to pray as well. Great work!
Experience At AirportTransit
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"everything works perfectly"

(Thailand)

Verified Review | Hong Kong airport is a role model on how an airport should function. It is so clean that you could eat your lunch from the floor and the staff is focussed and service minded, Everything works perfectly.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"there was a long wait for baggage"

(Singapore)

Verified Review | It has been 2 years since I last visited Hong Kong and the standards of the airport seemed to have dropped. Upon arrival, immigration was efficient and fast, however there was a long wait for baggage to arrive (50mins) on the belt. The shopping experience at the gates was so-so and there was a delay of more than an hour before plane took off.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Staff are friendly and English is well spoken"

(Taiwan)

Unverified | I have been traveling via HKIA for more than 10 times/year. Hong Kong Airport is one of my favorite airport and showed continuous impovement. 1) Check-in is very efficient. 2) Immigration is fast, they had opened a special line for frequent visitor which is very thoughful. 3) baggage check is smooth, but is it possible to add a line for VIP or high card holder? 4) Food selection is abundent, however, some quality did not match with the same brand within the city. 5) Staff are friendly and English is well spoken. 6) recommendation: is it possible to have luggage storage area within restricted area as it is very troublesome to shop with luggage with you.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"e-channel service is excellent"

(Hong Kong)

Verified Review | My flight arrived at Gate 1 which is very close to the customs check. The e-channel service designed for Hong Kong citizens is excellent. The process is smooth. Waiting time is less than 5 minutes. After that, it was the baggage pick up. The waiting time for this was around 15 minutes. This was not particularly good but if you consider the short custom check and the short walk from the gate, it is definitely not bad. For other stuff, it was just as before. the lighting is good. The signs are clear and easy to understand. The toilet is generally clean but a bit smelly.
Experience At AirportArrival Only
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"security is careful but fast"

(Hong Kong)

Verified Review | Hong Kong airport is more effective than the Incheon as the ground staff work faster than in ICN. The security is careful but fast. The seating is enough despite not being very comfortable. However, I must to mention that when I arrival to HKG, the baggage pick up is not quick enough due to 3 flights being at the same belt.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"clean, spacious with enough lighting"

(Hong Kong)

Verified Review | Hong Kong airport is clean, spacious with enough lighting. Nowhere is dim or dark. There is plenty of restaurants and shops on both the airside and landside. The customs is as efficient as before, even at midnight. The duty free shops, luxury brands shops are still opening at 11pm, which is great if you are taking a late night flight. The toilets are generally large and clean, but sometimes a bit smelly. It is almost impossible to connect to the airport wifi, no improvements for years. As a Hong Kong citizens, this is not a problem. I can use my own network. But for anyone from the rest of the world, not good.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes