Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 477 reviews
6/10
5 star Skytrax Rating
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7/10

"the main problem is the price point"

(Hong Kong)

Not Verified | As an international airport it has got what it should have but the main problem is the price point. The price point of the food is much higher than the city, like 25% higher. However most of the discounts are unavailable in the airport neither non restricted area or restricted area. Another problem is that power plug is not enough in the seating area. If you want to charge your laptop or phone, you might want to bring your own power bank. The other facilities are well performed.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"Chronic delays on landing and take off"

(Hong Kong)

Verified Review | Congested air traffic! Chronic delays on landing and take off. Staff in the airport very impolite and they don’t smile. Such a “warm” welcome to the city. At least WiFi is great, airport is clean and there is airport express to the city center. Shopping experience is horrible!
Experience At AirportArrival Only
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"get out of here now"

(Australia)

Verified Review | Sat at gate 50 on the 05/11/2017 and the staff came over and told us in not a polite manner to get out of here now! "This area is for the passengers on an adjacent gate to queue in". One, they were rude, two, why don't they queue passengers in the walkway and let waiting passengers sit down in the seats provided. Totally nuts.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"shopping experience not great"

(Hong Kong)

Verified Review | Fast WiFi connection and high-speed train from the city center to the terminal are the only pluses for me. And yes it’s very clean. But shopping experience is not that great. Luxury shops only. Only 1 souvenir shop (very small). Food options are ok, but such a queues.
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"memorable experience"

(Hong Kong)

Verified Review | Arriving in Hong Kong a few hours after HK was hit by a strong Typhoon (Signal no.10), I did not have high expectations. After landing, the plane wandered around the airport for 20 minutes before reaching a remote slot. Passengers had to wait for a connecting bus to get to the airport. A passenger somehow got hurt on the aircraft and refused to get off, which made everyone wait and stand for another 20 or so minutes on the crowded bus, a horrible experience. Finally reaching the arrival terminal, It was so much crowded than usual with a very long queue at the customs. Fortunately, as a HK citizen, I can utilise the E-channel and I passed the customs in around 6 minutes. Luggage was another 15 minutes wait, which was very lengthy added to the long wait on the connecting bus. But it was after typhoon, so somehow it was understandable. Everything was still organised, no fuss at all. Although being attacked by a strong typhoon, the lighting, the building itself were still intact. Nothing fell off and no water leakage can be seen. All in all, a memorable experience.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"overall experience was excellent"

(Hong Kong)

Verified Review | The overall experience was excellent. I arrived at the gate with a boarding bridge, which shows the improvement of the airport by Midfield concourse. The MRT is rapid and makes clear announcements. The processing of customs is also very quick. A bit long waiting time for baggage.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"no queue for safety check or customs"

(Hong Kong)

Verified Review | As my flight departed at midnight, the airport was not that busy and there was no queue for safety check or customs. As it is midnight, I just managed to catch the last train from terminal 2 to terminal 1. The airport could consider extending the service by 15 minutes, as it may take a really long time to take a bus to the Midfield concourse. The airport should also add a hot water machine in Midfield concourse. The toilet was clean and tidy. This airport is my all-time favourite.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"no queuing, efficient as usual"

(Hong Kong)

Verified Review | Arrived at the airport at 5.30am, there was more people there then expected, not much less than other times. The lighting was still very bright but most shops have not opened yet. ATM, toilets and some fast food restaurants are unaffected though. The customs and security check took less than 5 minutes with no queuing, efficient as usual. On the airside, it was quite quiet as those duty free, luxury brands shops were all closed. This is understandable as it was so early. Other than the closed shops, the airport is business as usual.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Well signed"

(Hong Kong)

Unverified | Immigration was quick. Well signed. Flight arrived on time, but baggage delivery was delayed. The baggage area was full of annoyed passengers. There were 4 flights using the same baggage belt! Terminal too warm. There seems to be no air-conditioning in certain areas. Toilets were wet and dirty.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"chronic delays for arrival and departure"

(Hong Kong)

Verified Review | Hong Kong airport has chronic delays on both arrival and departure. And yes a miracle happened, the flight landed on time today, the immigration was swift, all going well until the announcement the baggage is delayed - it seems impossibe to have an experience without delays.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no