Best Cabin Crew  

Hong Kong Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 372 reviews
6/10
5 star Skytrax Rating
Sort Reviews by :
Show
10/10

"easy to navigate"

(Italy)

Airport is well connected by bus, taxi and train. The Airport Express allows you to check in at the station downtown so on the train you can travel with hand luggage only. The airport is extremely easy to navigate thanks to the signage and design. A wide selection of dining options and excellent for all budgets. Huge amount of shops where you can buy virtually anything. Despite being crowded the airport is clean, the bathrooms are spotless and available everywhere.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"airport is full of shops"

(Italy)

One of the best airports I've been. Arrival: no busses, nice ground staff and luggage were already waiting us when we arrived at the conveyor belt. To reach HK island there's a very comfortable, cheap and fast train that allows you to be in the island in 25 minutes. Departure: I've discovered that in HK you can check-in and ship luggage from some metro stations directly in the island. One of the most comfortable things ever for a traveller. The airport is full of shops and the are a lot of food options. The only one criticizable thing were the slowly customs control.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"signage is very good"

(Saudi Arabia)

Very efficient Airport, good signage plenty of seating and plenty of clean good toilets. Visited the Wing and Bridge lounges which were very relaxing with a good choice of foods. Transiting from arrivals to departure through security was efficient and smooth. Signage is very good and departure boards very easy to read and many dotted around the airport. Nice and spacious and kept nice and cool.
Experience At AirportTransit
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
10/10

"clearly and logically arranged"

(Hong Kong)

Signs are clearly and logically arranged and designed for pax. Toilets are always clean with staff standby however, the number of toliets are not enough. Sometimes 1-2 mins queue outside toliets is common. Security check at the airport is efficient but not very friendly of the staff. A great variety of restaurants located both in departure hall and around Boarding hall. However, the food price is a bit expansive than any other places in Hong Kong. The clarity of the announcement is ashamed as she carried a heavy hongkongese accent. It's a bit hard to listen if people didn't get used to it especially listening to it in a very broad area.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"completely underwhelmed"

(United Kingdom)

Expected a lot from this airport, but completely underwhelmed. Nice airport with lots to do, but sadly overshadowed by the horribly rude airport staff, who all need training in customer service - in the restaurants and at the gates. I also don't expect to be followed around a duty free shop with people trying to sell me things - it's not a market.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"service is up to the standard"

(Hong Kong)

Hong Kong Airport overall is good. The airport service is up to the standard. However, the washroom cleanliness needs to be given attention. Also, the restaurant choice is much less near the gates 40 to 80. The train for transit is terrible recently, the brake seems to have some problem. It always makes a hard stop which never happened before.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"is not at all welcoming"

(Hong Kong)

Unfortunately I cannot be so proud of the airport of my hometown, although Hong Kong International Airport is in the top ten list of the world's best airports. It is unarguable that the airport provides a wide range of facilities and dining options, and the ground service is one of the most efficient in Asia. However, having been required to travel on a small aircraft (A320-200), I had to use the open spots instead of the boarding gates. One bus was used to carry all passengers on my round flights to and from the terminal and I could not believe how crowded it was in the bus. Ground staff were not very friendly, a big contrast with the lovely Japanese staff members I met just moments before arriving at Hong Kong. The shops are all luxury shops and I would not even bother entering the stores as they are the same stores with those in other places in Hong Kong. Hong Kong International Airport is an extremely convenient one yet it is not at all welcoming.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"everything about the airport is excellent"

(United Kingdom)

Everything about the airport is excellent and the signage, staff to help, attitude of those staff members and shopping, seating and getting around - all are firat class. Toilets are clean. The people of Hong Kong are so kind, caring and helpful, especially to older travellers and Hong Kong arport reflects this throughout. A pity we in the UK can't copy the model.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"immigration and customs are efficient"

(Australia)

HKG is keeping its usual high standard, with excellent clear signage all over the terminals, food and beverages outlets are greatly spotted almost everywhere, the minus points are - they do not open 24 hours, unless many other outstanding airports in Asia. Staff are generally friendly and mostly bi/tri-lingual. Transportation to/from the airport is a breeze, and again - there is lack of night transportation services after midnight, you probably need to take a cab. Well, immigration and customs are efficient, unlike BKK. All in all, HKG still my favourite, but I can see that SIN will somehow replacing it soon?
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"easy to navigate"

(United States)

Hong Kong airport is easy to navigate - good shops, food and beverages are okay. I didn't like security due to long lines. The cleanliness was okay, seats could have been upgraded and cleaner but nothing too much to hate about the airport. It has a special place to plane spot which is one of my favorite spots to watch flights land and take-off - not many airports offer this now.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes