Heraklion Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 46 reviews
2/10
No Skytrax Rating
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1/10

Heraklion Airport customer review

Review by (United Kingdom)

This airport is just about as bad as it gets. Love Crete, but arrival, and especially departure, is chaotic. Add the fact that my wife is disabled and needs wheelchair assistance - which is virtually non-existent here - you get an impossible situation. Queue ages for check in, then queue again with your cases for security scanning. Then a long walk to departure queue at the opposite end of the airport. When disabled passengers board, they are left until last, holding everyone up. The place needs a rebuild, a clean up, and selling to an operator who knows how to handle plane loads of passengers.
Experience At AirportDeparture Only
Date Visit19-06-2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Heraklion Airport customer review

Review by (United Kingdom)

Absolutely dire and disgusting. Unfriendly check in staff. Poor air con very warm throughout. Not enough seating for all the flights departing. Filthy toilets. Only two outlets for food which didnt serve anything they had on the menu, only hot dogs, chips and warmed up burgers. Very poor service, would like to have seen some fresh food. No airport staff around cleaning up the filthy tables strewn with rubbish. No one on hand to speak to or complain too. Flight didnt leave on time and staff didn't seem to care or know what they were doing.
Experience At AirportArrival and Departure
Date Visit12-08-2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Heraklion Airport customer review

Review by (United Kingdom)

By far the worst airport I've visited. Arrival was relatively painless with quick baggage reclaim and clear transfer information. However, on departing we had to queue outside the terminal building in temperatures over forty degrees. On entering we stood in a queue that barely moved before having to stand in another queue to actually put suitcases through X-Ray - despite having checked in online. Not a single table wasn't covered in rubbish, food and spilt drink. Dogs were running around the terminal and the toilets were grim. Then, the TV screen kept changing the flight time to an earlier departure which was entirely inaccurate. Lights constantly flickering. Would not return to Crete for this reason.
Experience At AirportArrival and Departure
Date Visit05-08-2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

Heraklion Airport customer review

Review by (Greece)

I passed through on my way back to Athens. The airport reminded me of Greece in the eighties. Over flowing rubbish bins, filthy toilets and extremely rude staff who just presume that no foreigner could ever possibly understand Greek and feel free to say what they want about costumer. I only hope that all negative reviews are taken in consideration and management learn to chose staff wisely in order to represent this beautiful country in a deserving manner.
Experience At AirportArrival Only
Date Visit09-07-2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Food Beverages 12345
Airport Shopping 12345
no
na

Heraklion Airport customer review

Review by (United Kingdom)

The airport is a dump and needs some money spending on it. The toilets are disgusting smelly and no toilet paper. After security there was one cafe with 2 people servicing a huge long line of people. Other than the Duty Free shop here was no other shops. You couldn't even buy a newspaper! It has very few screens showing your flights and you can hardly hear announcements. Awful place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Heraklion Airport customer review

Review by (United Kingdom)

Departing from this airport approx. 19.00 hours Friday 27th September. Crowded large queues ridiculous method of booking in your luggage to be handed it back so you can take it to another queue to have it X-rayed. The staff seem unable to organise anything and end up arguing with each other. Making your way across the concourse is almost impossible with the queues reaching the back wall and totally blocking access. I really liked Crete but the departure experience would probably stop me visiting the country in the future. If the Airport is so busy they must be raking in the money but appear to have no interest in improving facilities. In conclusion it would appear that they are more interested in your money than your well-being. My son travelled on the same day but from Chania Airport and unbelievably his experience was even worse taking two and a half hours. Get your act together Crete we are not cattle we are your income.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Heraklion Airport customer review

Review by (United Kingdom)

Frankly as a gateway to wonderful Crete it is so 1960's. it needs some investment in infrastructure. Checked in for a flight to LHR via Geneva bag checked all the way but the check in clerk would not print me out a boarding pass for the Geneva/London sector. Reason no idea nor did the reason at swiss port desk I can only assume bloody mindedness. I guess I should be thankful the bag was checked through all the way even if I wasn't! Check in and then queue again to drop the bag off is just a pain. The whole place is dreary and drab and the staff would clearly rather be elsewhere. I wanted a coffee and the chap just looked at me continued to stack his shelf and made me wait. Athens airport by contrast is great Heraklion one of the worst airports I have ever used (Cairo domestic the very worst). Do they realise that first and last impressions of a place are often what people take home with them as defining memory's. Come on Heraklion sort it out for the benefit of your own business. Remember we have a choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Heraklion Airport customer review

Review by (Norway)

This airport was horrible! For some reason you have to stand in line for 1 hour while waiting to check-in. Then you have to squeeze through the queue to get to the other queue to deliver your bag to x-ray! Why on earth couldn't they just pass the luggage to x-ray themselves? This would free up space in the main hall. After two hours in line we finally got to the security area/pass control. Crete was nice but because of this I will never travel to Crete again! They probably loose a lot of money because people don't have time to visit the tax free. I was ready to spend the rest of my euro's.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Heraklion Airport customer review

Review by (Netherlands)

Arriving at Heraklion on 16th June 2013 no problems luggage arrived quickly. Did not use WC. Departure on 3rd July 2013 to Amsterdam (Transavia 872): Clock in the hall gave incorrect time sleeping dog on the floor cat strolling about. Toilets not very clean. As I was early there were no long queues for check-in. I had to take my own suitcases to the security scanner. No long queue at the 2 cabin baggage scanners. The departure lounge: The announcements over the loudspeaker system was practically unintelligible. The ancient monitor (tube) with departure gate information was very dim and hard to read. When my gate number was finally announced gate 2 arriving there was a sign to Lypon on an old monitor with a tube. On the flatscreen monitor nothing. On inquiring why this was I was told "They can't fix it". Other screens also gave wrong destinations at other gates. It was not possible to print my boarding card in advance when using this airport. The catering was acceptable bottled water cost 50 cents and a baguette sandwich 5 Euro. Taxfree shop OK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
5/10

Heraklion Airport customer review

Review by (Switzerland)

I frequent this airport twice a year from and to Geneva or Zurich for holidays. The luggage delivery system is very long (I waited more than 1 hour) and the airport is not very clean (toilets). The staff do not speak English very well and the organisation of the departures area could be improved. However once out of the building you forget all that and are amazed of the wonders of the island. It has to be said that the duty free store on the first floor sells very good products at advantageous prices. Because of the fact it is a military airport it is strictly prohibited to take photos outside.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
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