Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 205 reviews
7/10
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9/10

"very nice and clean"

(Finland)

Not Verified | Helsinki-Vantaa Terminal 1 is very nice and clean. Check-In and security check are smooth procedures. There are also enough services. I found myself shopping with very helpful staff. Only negative thing is that unfortunately the price of a coffee cup price is too expensive these days.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"spacious, quiet, easy to access"

(Finland)

Trip Verified | I very much like Helsinki Vantaa Airport, it is spacious, quiet, easy to access and all information and guidance is clear. Distances are not too long and the building itself is very cosy and light. There are plenty of good shopping places. I think Helsinki Vantaa is the cleanest and best airport I’ve visited. Food and even soft drinks are extremely expensive, as a Finn I am a bit ashamed of that.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"3+ hours waiting for a de-icing slot"

(Denmark)

Not Verified | Clean and efficient airport, good airline lounge, everything went well - right up until the point where were sitting on the plane at the gate for 3+ hours waiting for a de-icing slot for our flight. We did not get an offical explanation from the airport except for "capacity issues", but apparently, only 3 de-icing machines were in use on a snowy evening, which according to the captain was less than half of what was usual (and what seemed to be needed). I wonder how it can come as a surprise to the airport that there was snow in January in Finland, and not have sufficient de-icing capacity in place, especially since the weather forecast had predicted that it would snow. This really gave me a disappointing overall experience with Helsinki Airport, which I have not experienced problems with before.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
9/10

"Helsinki is the most pleasant"

(Finland)

Trip Verified | Of all the airports that I have visited (and I've visited a few!) Helsinki is the most pleasant. I've been wonderfully surprised by the cleanliness, the organisation and the feeling of space. I admit to also loving the toilets in arrivals with birdsong and birch trees, as well as the nature theme in baggage reclaim. The airport wonderfully creates an illusion of calm and peacefulness, while at the same time being busy, as an airport is. It's special, like Changi airport with its sunflower garden, and not run of the mill like major airports of CDG, Schiphol and Frankfurt. I also prefer it to Arlanda and Gardemoen, which are equally small but not as wel thought out.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"extremely small and heavily crowded corridors"

(Finland)

Trip Verified | The airport is a glittering, expensive shopping mall with extremely small and heavily crowded corridors. Even the gates are integrated into shops and there is no seating space available. When arriving there is chaos with names for baggage claims, it's easily possible you end up at the wrong one.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"This airport just works"

(Finland)

Trip Verified | Helsinki Airport is clearly among, if not the, most efficiently functioning medium-sized airport in the world. When traveling with carry-on only within the EU, I frequently get through security and arrive at the gate within 8-10 minutes of arrival at the terminal building. Even traveling with checked bags and beyond the EU this time in August 2017, the entire process of checking in bags, going through security and passport control took just 20-25 minutes. This airport just works. The recently refurbished airport is clean and modern, and it's easy and quick to find your way around. Facilities and services are more than adequate. The only real downside are the relatively high prices all throughout.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"one of the best airports to be at"

(Finland)

Trip Verified | I transit at this airport quiet often. Overall one of the best airports to be at. During rush hours it can be a bit crowded, however it is still bearable and you can make it in time for your flight as there are only short distances. It is also very difficult to get lost as the airport is built in a very straightforward way and there are a lot of signs to guide you as well. I would also suggest to download the airport application to your phone so you can have every neccessary information in your pocket as well. The airport is in general clean, toilets are cleaned frequently as well. There are enough seats in both ends of the Schengen-area, however not enough around the duty-free/shopping area. I would also suggest to go to further gates if you want a bit of silence. They also have sleep-pods, which are amazing and if I recall correctly free during the day. There are also some free lounges if you would like to relax without paying an entrance fee. I rate the food options lower as there are not enough gluten-free options especially if you compare to the Finnish standard. Before 9 am it is rather difficult to find anything as the daily supply comes later. If you don't have to eat gluten-free there is a wide variety, mostly with reasonable prices compared to Finnish prices. Overall the airport is a nice one with a calm amd cosy atmosphere.
Experience At AirportTransit
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Very expensive airport"

(Finland)

Trip Verified | Done up airport is really nice but as a weekly traveller I've noticed a lot. Security staff are more interested in their mobiles (why they are allowed to use them while on duty, I do not know) and chatting with the co-workers than focussing on their job. A simple "hello, welcome" or "have a good travels" would go a long way in customer service. Toilets are often very messy! A lot of high end shops and surveyor shops but nothing for the normal traveller. Very expensive airport! A lot of places it's really tight to pass people as incoming passengers are passing as well, arriving to the terminal by bus, arriving passengers should dropped off closer to passport control.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"very rude and unhelpful"

(Finland)

Trip Verified | Personel at SAS check-in and boarding desk was very rude and unhelpful. The variety of shops was very limited and the selection of Finnish products was poor. The airport is small and it is easy to move around. Seats are not very comfortable. I would not recommend it.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"most customer-friendly airport I know"

(Finland)

Trip Verified | The most customer-friendly airport I know. Clean and there is everything you need for comfortable traveling. What I do, I always come to the airport just a bit too early to enjoy the atmosphere. There is lot to see in the airport and what is important: signs are clear enough. And if you happen to get lost, the friendly staff are happy to help you.
Experience At AirportArrival Only
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes