✅ Verified Review
| Airport claims to be "all under one roof with smooth connections". In reality the airport consists of several different buildings connected with walk bridges and distances to walk are thus very long. Transfers are very cumbersome. I arrived on a slightly delayed flight with many connecting passengers, and it was clear many would be very pressed for time to make their connections. But there was no transfer help present at the gate to ease the situation. The only thing passengers were told was "Go see Finnair staff". There is not one single sign in the entire airport showing where "Finnair staff" are located. There was neither any help for which connections that would be doable, what gates to go to and how to get there as fast as possible. Transfer security has not enough capacity to handle the high number of passengers that arrives in the afternoon. There is a special priority lane for short connections, but again there are no signs showing that it exists and who can use it, leading most passengers to queue in the ordinary lanes first, only to later find out that lane 10 was priority, but now they can't reach it. The airport has many narrow passages where all passengers must pass through, making the airport feel third world crowded. And passengers with a short connection in a big hurry must still go through the tax-free mazes with extremely narrow lanes risking knocking bottles to the floor. Even in the larger halls the airport has made an effort to make transfers cumbersome. For example, in the schengen terminal they have decided to take away all space for gate lounges and instead use it for commercial purposes, like shops and restaurants. The result is that passengers waiting for departure has no place to be and is instead blocking the entire floor space of the departure hall. This makes traversing the airport, ie getting to the lower numbered gates very difficult and slow. Another result of the non-existing gate lounges is that priority boarding does not work. As soon as a gate opens for boarding, everyone just pushes forward trying to get first in line. All in all this airport does not live up to its reputation of smooth connections and your connection is under 1.5 hours you should be prepared to missing your flight.