Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 141 reviews
5/10
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3/10

"use HEL only when unavoidable"

(Switzerland)

Verified Review | I regularly fly to and from HEL: The space is congested, arriving and departing pasengers in the same narrow areas. The waiting space and the number of seats at gates has been constantly reduced in the last years, seats being replaced by restaurants and shops - at gate 21 just wooden boards. Some of the gates don't have any seats close by. Restaurants very expensive and crowded. A 0.5l bottle of water costs 3.5 EUR everywhere (maximum profit using banned water at security). Conclusion: use HEL only when unavoidable.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"functional, clean and efficient"

(United Kingdom)

Verified Review | Incredibly easy transfer from UK to Doha (all non-Schengen) with no security or passport control. Airport is small and busy but functional, clean and efficient. Staff very kind and competent. Problem is business lounges gets extremely busy with hardly any personal space between seats.
Experience At AirportTransit
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"staff always friendly"

(Finland)

Verified Review | Helsinki-Vantaa airport is simple and big enough. Food is delicious, but a little bit expensive. This is typical in Finland. I would like more shops to the airport from international fashion brands like Gucci and Louis Vuitton, for example. Staff always friendly.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"not enough seats in public areas"

(Germany)

Verified Review | The positive points of Helsinki Airport are of course the easy transfer with short walks. Good for non-English speakers, as the airport staff who guide you can speak Chinese / Japanese / Korean and Thai. Also the staff at the Duty free shops can speak more languages. On the other hand the airport is dark with less lighting and the walkway is very narrow therefore congested in the late afternoon. Almost all AY-flight from/to European cities and long haul flight from/to Asian cities are arriving and departing at the same time. Furthermore there is not enough seats in the public areas or at the departure gates and not enough toilets.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"atmosphere was peaceful and comfortable"

(Finland)

Verified Review | Fast and smooth departure to Riga. There were no queues. The atmosphere was peaceful and comfortable. The airport is easily accessible by a train from many stations in Helsinki area. The airport has a good mobile application to check for example how busy security checkpoints are.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"very expensive food"

(Finland)

Unverified | On arrival at Helsinki airport it is difficult to know where to go or what to do. I had to check in and print the luggage ticket myself and then after that, queue again and go to the service desk. Very confusing. Also if you ask help from airline staff they are not happy to help you. After security you come to the duty free shop which is a bother to get through. No seats when waiting for boarding. (28 if I remember right). Very expensive food.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"barely made my connection"

(Thailand)

Verified Review | Arrived on a Finnair flight from Copenhagen (15:30) with a 1 hour 45 minute connecting time for a flight to Bangkok. Flying business class both flights. My flight arrived on time with a short taxi and exit time from the plane to the terminal. I have flown through Helsinki many times and the airport terminal is always crowded, along with the lounges, but usually the line through passport control is not too long. Today was totally different. The line was over 1 hour and 30 minutes long. I just barely made my connection. Only half the passport booths were open. The line stretched way back into the terminal and there were hundreds of Chinese tourists in the line, all seemed to have passport problems at the windows. The airport staff made no consideration for people with nearing departure times and there is no priority line for business class travelers. Helsinki touts itself as a quick transit airport, but this is certainly not the case when there are multiple flights to Chinese cities departing around the same time.
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a fantastic airport"

(Finland)

Verified Review | Helsinki is a fantastic airport, it has everything you need while still being small and compact, no long walks and easy to use. Fast service. If possible go "automatic' ie use the online check in, automatic passport control gates to make your experience even smoother.
Experience At AirportArrival Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"my favorite airport in Europe"

(Finland)

Helsinki is most definitely my favorite airport in Europe. Of course it has its flaws but they are minor and fixable. The biggest issue for me are the bathrooms, which aren't very well maintained in my opinion. Last time I traveled the toilet wouldn't flush and there was no soap in nearly any of the dispensers. Also I think the new shops and restaurants between the gates 27 and 29 kind of ruined the awesome view to the tarmac.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"terminal 2 was very crowded"

(Finland)

Verified Review | On afternoon rush hour terminal 2 was very crowded. Priority security was quick and comfortable, but once through the security all the aisles and common areas were full of people hurrying to their gates. Normal security entrance exits to a shop with very narrow aisles and makes proceeding extremely slow and painstaking. Gate areas hopelessly small and crowded, group or priority boardings almost impossible to do. The traffic has out grown the terminal building capacity, and maximising commercial areas have made the once very comfortable and easy airport a nightmare.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no