Airline of the Year  

Helsinki Vantaa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 133 reviews
5/10
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9/10

"a fantastic airport"

(Finland)

Verified Review | Helsinki is a fantastic airport, it has everything you need while still being small and compact, no long walks and easy to use. Fast service. If possible go "automatic' ie use the online check in, automatic passport control gates to make your experience even smoother.
Experience At AirportArrival Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"my favorite airport in Europe"

(Finland)

Helsinki is most definitely my favorite airport in Europe. Of course it has its flaws but they are minor and fixable. The biggest issue for me are the bathrooms, which aren't very well maintained in my opinion. Last time I traveled the toilet wouldn't flush and there was no soap in nearly any of the dispensers. Also I think the new shops and restaurants between the gates 27 and 29 kind of ruined the awesome view to the tarmac.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"terminal 2 was very crowded"

(Finland)

Verified Review | On afternoon rush hour terminal 2 was very crowded. Priority security was quick and comfortable, but once through the security all the aisles and common areas were full of people hurrying to their gates. Normal security entrance exits to a shop with very narrow aisles and makes proceeding extremely slow and painstaking. Gate areas hopelessly small and crowded, group or priority boardings almost impossible to do. The traffic has out grown the terminal building capacity, and maximising commercial areas have made the once very comfortable and easy airport a nightmare.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"confusing signs and arrows"

(Indonesia)

Verified Review | Helsinki Vantaa is one of the most confusing airport I had experienced so far. Departure and arrival terminals are intertwined each other, with confusing signs and arrows which "almost always end up in an endless loop". If this is your last departure from Europe and you expect to have tax return, the location of tax free locket is also obscure and only visible from the elevator. Staffs in this airport are helpful, although they are scarce to find. Terminals are clean, regularly ordered, and easy to find. Shops and restaurants are mixed up one to another, and in my opinion their placement is not well-planned.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"smooth except for some delays at immigration"

(Papua New Guinea)

Verified Review | On arrival from outside EU, it was pretty smooth except for some delays at immigration because anyone not from a rich country gets interrogated (have your onward tickets ready). Baggage collection and customs were fast. The landside area is crowded but has lots of shops, restaurants, some ATMs (some not working but note that everything accepts credit cards) and money changers. It's a long indoors walk to the train station and there aren't many ticket machines - the train is very convenient though. On departure, self check-in and security was fast, then you get funnelled through shops - it's so unclear where to go that they put up signs telling you to walk through the shop to get to the gates. The free wifi was very fast and easy except that you would have to log back in when you move around - but that takes seconds and requires no personal info.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Transfers are very cumbersome"

(Sweden)

Verified Review | Airport claims to be "all under one roof with smooth connections". In reality the airport consists of several different buildings connected with walk bridges and distances to walk are thus very long. Transfers are very cumbersome. I arrived on a slightly delayed flight with many connecting passengers, and it was clear many would be very pressed for time to make their connections. But there was no transfer help present at the gate to ease the situation. The only thing passengers were told was "Go see Finnair staff". There is not one single sign in the entire airport showing where "Finnair staff" are located. There was neither any help for which connections that would be doable, what gates to go to and how to get there as fast as possible. Transfer security has not enough capacity to handle the high number of passengers that arrives in the afternoon. There is a special priority lane for short connections, but again there are no signs showing that it exists and who can use it, leading most passengers to queue in the ordinary lanes first, only to later find out that lane 10 was priority, but now they can't reach it. The airport has many narrow passages where all passengers must pass through, making the airport feel third world crowded. And passengers with a short connection in a big hurry must still go through the tax-free mazes with extremely narrow lanes risking knocking bottles to the floor. Even in the larger halls the airport has made an effort to make transfers cumbersome. For example, in the schengen terminal they have decided to take away all space for gate lounges and instead use it for commercial purposes, like shops and restaurants. The result is that passengers waiting for departure has no place to be and is instead blocking the entire floor space of the departure hall. This makes traversing the airport, ie getting to the lower numbered gates very difficult and slow. Another result of the non-existing gate lounges is that priority boarding does not work. As soon as a gate opens for boarding, everyone just pushes forward trying to get first in line. All in all this airport does not live up to its reputation of smooth connections and your connection is under 1.5 hours you should be prepared to missing your flight.
Experience At AirportTransit
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"entire airport is becoming obsolete"

(France)

Verified Review | I have been very disappointed about the entire airport: 1) Not enough seats. 2)Not enough trolleys. 3) Stroller forbidden in the airport (except ultra light one, cause the staff can carry a 20kg luggage but not a 10kg stroller). 3) Children's area obsolete (the entire airport is becoming obsolete).
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"horrible management of capacity"

(France)

Verified Review | Horrible service! I had a flight from Paris to Guangzhou and the transit was in Helsinki. There is an additional passport checking process from Schengen to non-Schengen departures - this took about about 1 hour. I asked the staff if I could skip the line since there was 10 minutes left until boarding closed. Was told "We are not the airline. It's not our business if you miss your flight". I missed the flight with another 2 people. One of them only had 30 minutes of transit time but had to wait in the line for 1 hour. Horrible management of capacity dealing with passport check and zero flexibility and in an urgent situation - I'll try my best to avoid this airport.
Experience At AirportTransit
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"overcrowded, confusing airport"

(Thailand)

Verified Review | Overcrowded, confusing airport. Especially bad are the waiting areas near the departure gates for the non-Schengen flights (Gates 36a, b, c, etc..) where passengers are packed in tiny enclosures (maybe Finns have the habit of handling reindeers that way), with hardly any seating opportunity. Business class lounge in that area also disappointing as undersized and consequently overcrowded and difficulty to find seats. Slow wifi.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"lack of seating"

(United Kingdom)

Verified Review | Lack of seating at Helsinki Vantaa airport - none at gate 24 which is now a Cafe area. Full plane load of people for KLM flight to Amsterdam wandering around cafe and nearby area. Toilets on T2 main concourse moved upstairs limiting accessibility for families and elderly - very disappointing turn for a Finnish organisation given the country's strong support for families. Seems as if airport has turned into large retail park for the intercontinental market. Have travelled from this airport for 15 years and very sad turn in development, lack of planning for travellers who are not able bodied.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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