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Helsinki Vantaa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 107 reviews
5/10
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5/10

"always under construction"

(Finland)

Helsinki Vantaa has been going downhill over the few past years. It is not the same cozy and peaceful airport anymore to come well to before your flight to have lunch etc.. The kitchens in the restaurants obviously are not open but from lunch time. In the morning there was no warm dishes available, just some rolls for 10€. A cup of coffee is a ridiculous price at 4€. The corridors are for newspaper subscription sellers, electricity contract sellers, aggressive face-to-face fundraisers. Always under construction in some spot. The toilets are clean and are sufficient in number. The train connection works great.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"nice, small and personal airport"

(Gambia)

Helsinki is a nice, small and personal airport. There is a lot of Finnish design within the airport which is a good thing. It is also clean and comfortable. Helsinki is quite a quiet airport which is a good thing when you are tired and you just want to relax.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"small and crowded airport"

(Netherlands)

Small and crowded airport. I heard that Helsinki is a transit airport for flights between Europe and Asia. Most of the flights arrive around noon 12.00-18.00 and depart around 16.00hrs onwards. So a peak in the whole afternoon. Sometimes it was hard to find a seat. And because it was crowded, you could not walk fast. Transit was easy and quick. As an European citizen, you may go through the automatic passport immigration check. Works perfectly. For what I remember, I think transit from arrival gate (Gate 22 European Flights) to departure gate (Gate 36 Intercontinental flights) was not more than 25-30 minutes. Furthermore, clean airport, enough toilets, many (overpriced) restaurants. Great airport for shopping. Good and fast Free WiFi connection and you can charge your phone almost anywhere.
Experience At AirportTransit
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"spacious yet expensive"

(Nepal)

Filthiest toilets ever, as a frequent traveller to and from Helsinki Vantaa since many years I do not understand why this aiport is rated so favourably for cleanliness. Toilets are always so so dirty. Otherwise the airport is spacious yet expensive, but Finland is generally just that.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
8/10

"airport is compact"

(Australia)

Had to transit through Helsinki twice during my trip to Europe and both of them were easy and smooth. The airport is compact but provide enough space for travellers. It is well organised and no transit take more than 15-20 min. Amenities are clean and well sign posted. The airport provide a good variety of shopping and food but it is expensive.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Helsinki Vantaa Airport customer review

(Finland)

Very quick airport with all the essentials. Fast Wifi and a clear view out to the tarmac. Bathrooms are =clean and the airport is well taken care of. Can be busy during the afternoon departures, but otherwise just fine. Nice selection of restaurants and shops in both terminals also.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

Helsinki Vantaa Airport customer review

(Estonia)

While in transit at Helsinki Vantaa Airport in August it was close to imposible to find a place to sit and rest. Corridors were very busy, the free lounge dirty and most space is given to shops and bars where a small bottle of water is at least 4 Euros. Needless to say I found no fountains. If this is Finnish comfort standards, I don't want it.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Helsinki Vantaa Airport customer review

(United Kingdom)

There is an air of chaos at check in areas. Very long queues. They seem to be endlessly under construction so every time I visit it is a bit different. The services are ok. Did not try the lounge. Not enough live boards. Currently sitting in a smoking area with no boards at all so no idea when boarding starts and nearest board a walk away. The new railway service from Helsinki city is a disappointment. The trains don't actually arrive at the airport but a distance away and then you have to walk a long distance deep underground to find a bus transfer stop and then have to wait for the bus to take you to the terminal. So not good for anyone traveling with lots of luggage etc and prepare lots more time than the old Finnair city bus which takes you all the way to the terminal - the railway bus drops you downstairs at arrivals so you also have to waste time to negotiate a way upstairs to departures. A disappointing service.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

Helsinki Vantaa Airport customer review

(Finland)

Everything works well and smoothly if you depart from Helsinki or have a domestic/Schengen to Schengen or non-Schengen connection. At peak times there might be long wait for passport control if not able to use automated passport gates. Usually security control staff is pleasant for departing passangers on terminal 2. If you are on transit from non-Schengen flight to Schengen flight then its not so smooth anymore. There's no more fast lane or priority lane security so I wonder how it's possible to make your connecting flight with minimum connecting time. I made it to my connecting flight but I had 1 hrs and 20 min to spare but wouldn't have made it if I only had 50 min. Still too many bus gate arrivals on long-haul flight during afternoon peak time. And there are too many smelly and dirty toilets around terminal 2. Clean ones can be found upstars at gates 26-27 and around gate 31 on Schengen side. Non-Schengen side is better as there's no smelly toilet. Still Finavia should focus more of making a passanger experience more pleasant than focusing on renting more space for duty free shops and selling ads on the walls around terminal buildings.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
yes
4/10

Helsinki Vantaa Airport customer review

(United Kingdom)

Taxi times at the moment on arrival are long as one of the main runways is closed. Security staff were smiling and friendly and baggage delivery prompt enough. On departure you check-in downstairs and then go through security on the upper level. T2 appeared newer and spacious but T1 which is where I departed from is the opposite. The check- in area is in the old part of the building with low ceiling and limited lighting. Once through security there are only a handful and shops and even fewer seats even near the gate areas. The gates between the terminals are interconnected so it was easy to see even in the newer area things are not much better. Its a shame that given its nice location surrounded by pine forests Vantaa is poor in relation to other Scandinavian airports I've used (Stockholm Arlanda Oslo Gardermoen and Copenhagen Kastrup) which are so much better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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