Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 111 reviews
6/10
No Skytrax Rating
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Hanoi Airport customer review

(Vietnam)

Horrific experience during Tet. It seems that the airport management did not make any attempt to deal with the extra amount of visitors during this busy season. Domestic departures are a joke. They run 3 security gates but for the economy class passengers there they only open 2 the third is reserved for business class and 'priority' passengers. As a result the queues are so big that there is no way that the departures hall can cope - especially with no effort to organise a queue instead allowing passengers into a free-for-all scrum. Given that possibly 10% of passengers are business class or 'priority' this flaw in security gate allocations mean that 90& of passengers are squeezed into only 66% of the gates. If there was the slightest bit of common sense among the security staff then they would filter economy class passengers through the business/priority gate to ease the strain on the overly-busy economy gates. It makes no sense for a third of the security gates (and therefore a third of the security staff) to stand there doing nothing whilst the other two gates are bursting at the seams. Even when passengers who were rushing for their flights were allowed through they were forced to jump the queue of the gate relevant to their ticket therefore skipping the economy class queue. I would suggest a through review of security procedures especially considering the staff were more confused by my Vietnamese residence card (which is helpfully translated into Vietnamese) than my English passport - something I would have hoped to speed up the process! The departures hall is bearable with just about enough seats. Thankfully the domestic terminal is moderately priced for food and drink if you are a foreign/expat traveller but I suspect on the expensive side for local travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Hanoi Airport customer review

(Vietnam)

This airport is not bad but needs some improvement. The advantage is that it is small hence you find everything easily. The immigration is chaotic and unfriendly. The best thing is the short distance to everything as it is a small airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Hanoi Airport customer review

(Vietnam)

Quite bad. I actually liked it better back in 1999 before it was modernized. Main waiting area does not have enough seating shop owners are avaricious and the acoustics are terrible. While the toilets are not as foul as those I encountered in China they are a close second.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Hanoi Airport customer review

(United States)

I had a great time while visiting Hanoi but got scammed at the airport gift shops. All prices are in USD but when I paid by credit card they said they could only run it in Dong. I said that was fine. When I got the receipt I had been charge twice as much as I should have. I bought 24.00 US dollars of gifts but the credit card transaction went through at 845000. (which converted to $39.00). When I confronted the salesperson about the transaction she had no answer and pretended like she didn't know what I was talking about. No one in the airport could speak English well enough for me to talk to. Then my flight was boarding so I couldn't do anything about it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Hanoi Airport customer review

(Thailand)

Transit from Bangkok and onwards to Seoul Korea. A small airport with architecture from the olden days. Functional though. Arrivals and transit done in 10 minutes. Staff helpful and quick. There were 3 other flights so the whole waiting area was filled up with not enough seats. Lots of shops selling either luxurious items or tourist bits and a couple of cafes as well. All in all an ok airport that would not handle larger crowds. One big minus for not having wifi which I consider today as basic courtesy for travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Hanoi Airport customer review

(United Kingdom)

Arrivals - there was the usual wait for visas then chaos outside. Departures was horrendous: there are cafes shops etc. It was probably more chaotic as Vietnam airlines system had gone down so everyone was kept waiting then a mad dash to security etc. It was one of the most chaotic airports I have been to with people everywhere and generally just a total mess!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Hanoi Airport customer review

(Australia)

Hanoi airport has changed a lot from 10 years ago. Small functional airport with some new facilities. check in staff immigration and security staff are friendlier than Ho Chi Minh City airport. Shops and restaurants are open late not designed for morning flights (845 am). Prices are pretty expensive (5 USD for a coffee). It is still a tiny airport comparing with most of the airports in the region. There is no public wifi. Toilets are small and relatively clean. There are enough seats at second floor particular for morning flights. Immigration and security check are fast. Boarding process are smooth and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Hanoi Airport customer review

(Thailand)

A quick weekend getaway BKK-HAN-BKK. Both arrival and departure were hassle free as I only had a carry on. Arrival was through an air bridge and passport control was quickly cleared. Ample ways to connect to the city taxi fares compare to BKK is a bit steep if you consider the distance but its not a rip off. Many taxi drivers trying to tout you at arrivals but it is better to go to the official stand. Departure was hassle free as I checked in online so managed to bypass Air Asia's long lines. Cafes on 1st floor are OK but the product quality is very poor. Duty free or shopping at airport is full of tourist trinkets so not so interesting. Efficient airport but I flew in the morning so I gather it was not the rush hour.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Hanoi Airport customer review

(Netherlands)

In the Terminal we had to wait 20-25 mins for our visa on arrival before proceeding to immigration and customs both were efficient. The departure a week later really a terrible experience we checked in and look for some restaurant not really a good choice before security. So we thought we look after security However after security (which let me pass with a liter bottle of water filled) there was nothing - only tourist shops that sold of all thing cookies nothing from Vietnam. The terminal was filled with smoke terminal was really disgusting. People were unfriendly (security/shop seller). Also no decent place to sit also no shops selling magazines or books.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hanoi Airport customer review

(United Kingdom)

It's not a big airport by any means but it's very efficient - immigration quick entering and leaving Vietnam luggage reclaim also fast and finding my driver in the arrival hall was easy. There wasn't a great lot by way of shopping in departures but it was a clean and comfortable place to wait. I would agree with others that signage at check in could have been easier - though it wasn't that difficult to work out where I should be going. All in all a pleasant airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no