Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
5/10
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8/10

"well organised and with good signage"

(United Kingdom)

Trip Verified | Hanoi airport is very new (opened 2014) and has two terminals - international and domestic (there is also a VIP one). Used both. They are definitely first world airport terminals, spacious, well organised and with good signage. Airport wifi is free. Brilliant experience, no delays, well done Hanoi!
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"Terrible immigration services"

(Vietnam)

Verified Review | Terrible immigration services at Terminal 2 for international passengers: The organization of the waiting lines are very uncommon in comparison to other airports such as ICN, HND, NRT, SIN. Immigration staff are so unfriendly and their English is not good. I felt like I was in North Korea. Need to bring more good F&B brands to the airport, both T1 and T2, such as Starbucks, McDonald's and other franchising brands. Need to take care of the toilets for both terminals.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"simple and fast"

(Vietnam)

Verified Review | I arrived the domestic terminal (T1) of Hanoi Airport from Ho Chi Minh Airport. It took a long time for the customers to get the checked luggage. Fortunately, the confirmation process for the luggage was simple and fast. Moreover, the public transportation from Ha Noi Airport to the center of Ha Noi city was only bus which was comfortable for solo travelers.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"I did not wait too long"

(Japan)

Verified Review | This airport has two terminals, I took my flight from the international terminal (T2). There is a shuttle bus between two terminals (T1, T2) for people transiting at this airport. For the terminal signs and directions, they were clear for foreigners to understand and follow. There were also many lines so I did not wait too long for security checking and immigration. However, the problem is the cleanliness of both the floors and toilets. Moreover, there was no electricity plug for charging in the waiting room. The food and beverages were good especially the Vietnamese traditional food such as "pho" or spring rolls. The wifi connection was not stable so it took a long time waiting for the connection.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"not dirty but not clean"

(Vietnam)

Unverified | Hanoi Noi Bai Airport T2 (International Terminal) is busy. However, the check-in lines and security controls are not that crowded. Airport was ok, not dirty but not clean. The staff are more busy looking at their smartphones more than actually helping other. Signs are nice and clear. Overall, it's a nice aiurport.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"nice and friendly staff"

(Vietnam)

Unverified | The airport is great, nice and friendly staff, food and souvenirs are cheap. The seats are comfortable and quite big. Wi-Fi are strong, there was no trash around the airport. Staff always smiled and toilets were nice and clean!
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"it has improved a lot"

(Greece)

Several times travelling to Hanoi Vietnam and have to say that it has improved a lot. The newly designed terminal is big and clean. However the staff are still the problem of this airport. No one smiles, hard-to-understand English speakers. Passport checking process is too long, immigration officers always have angry faces and shout at passengers.
Experience At AirportArrival Only
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"has improved a lot"

(Vietnam)

Hanoi is my hometown airport - over the last couple years it has improved a lot. The terminal 2 is pretty modern, large, open space, very clean. It has free wifi, free charging station, and easier to go to city center with public transport.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"huge but does not seem crowded"

(Vietnam)

Nôi Bai is a good airport for my opinion - huge but does not seem crowded. The facilities are superb and the staff are quite attentive. The shopping inside is not cheap but reasonable. The staff were friendly and The interiors are world-class with ample of seating arrangements.
Experience At AirportArrival Only
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"plenty of food outlets"

(Vietnam)

I am at Hanoi airport for a departure to Da Nang city. It is easy to find the way to check in, the airport is clean, WiFi is good and the shopping is fair. Queuing times are long for security. Plenty of food outlets and gate seating.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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