Hanoi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 77 reviews
5/10
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2/10

"unacceptable waiting times"

(United Kingdom)

Not Verified | Terrible, unacceptable waiting times for immigration and baggage. Standing and waiting for 90mins. Baggage seemingly drip fed by a single employee. No opportunity to buy water or soft drinks while waiting. A brand new terminal utterly wasted by inefficient practices.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"lots of space to sit and rest"

(Vietnam)

Trip Verified | Great airport. Quick check-in and passport control. Security went smoothly and did not take very long. Breakfast was good in the lounge and close to the gate, so that was very nice. Very clean, lots of space to sit and rest. Hopefully flying soon again.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Not a bad place to lay over"

(Vietnam)

Trip Verified | There was plenty to see and do, and come sleeping time, plenty of seats with no armrests. The cleaning women chirped like magpies as they went through the terminal – a drawback when trying to sleep, but that only goes to show that the cleaners are there, working hard. Free WiFi throughout the terminal, free drinking water and smoking lounges. Not a bad place to lay over!
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"very friendly and welcoming"

(Vietnam)

Trip Verified | Good experience with the new T2 International terminal. Nice looking, clean, comfortable space. Much better staff care with useful information. Airport almost empty at night, 99% privacy. Customs are fast: you will not face much screening or finger printing like airports elsewhere in the world. Most customs officers are very friendly and welcoming.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"a modern, spacious place"

(Vietnam)

Trip Verified | Once you make your way beyond the long lines to check in, Hanoi's international airport is a modern, spacious place to hang out while you wait for your flight. Fast food chains, coffee shops, and souvenir shops line one wall, while huge windows overlook the soon to depart airplanes on the order.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"well organised and with good signage"

(United Kingdom)

Trip Verified | Hanoi airport is very new (opened 2014) and has two terminals - international and domestic (there is also a VIP one). Used both. They are definitely first world airport terminals, spacious, well organised and with good signage. Airport wifi is free. Brilliant experience, no delays, well done Hanoi!
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"Terrible immigration services"

(Vietnam)

Verified Review | Terrible immigration services at Terminal 2 for international passengers: The organization of the waiting lines are very uncommon in comparison to other airports such as ICN, HND, NRT, SIN. Immigration staff are so unfriendly and their English is not good. I felt like I was in North Korea. Need to bring more good F&B brands to the airport, both T1 and T2, such as Starbucks, McDonald's and other franchising brands. Need to take care of the toilets for both terminals.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"simple and fast"

(Vietnam)

Verified Review | I arrived the domestic terminal (T1) of Hanoi Airport from Ho Chi Minh Airport. It took a long time for the customers to get the checked luggage. Fortunately, the confirmation process for the luggage was simple and fast. Moreover, the public transportation from Ha Noi Airport to the center of Ha Noi city was only bus which was comfortable for solo travelers.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"I did not wait too long"

(Japan)

Verified Review | This airport has two terminals, I took my flight from the international terminal (T2). There is a shuttle bus between two terminals (T1, T2) for people transiting at this airport. For the terminal signs and directions, they were clear for foreigners to understand and follow. There were also many lines so I did not wait too long for security checking and immigration. However, the problem is the cleanliness of both the floors and toilets. Moreover, there was no electricity plug for charging in the waiting room. The food and beverages were good especially the Vietnamese traditional food such as "pho" or spring rolls. The wifi connection was not stable so it took a long time waiting for the connection.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"not dirty but not clean"

(Vietnam)

Unverified | Hanoi Noi Bai Airport T2 (International Terminal) is busy. However, the check-in lines and security controls are not that crowded. Airport was ok, not dirty but not clean. The staff are more busy looking at their smartphones more than actually helping other. Signs are nice and clear. Overall, it's a nice aiurport.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 70 Reviews