Hangzhou Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 8 reviews
5/10
No Skytrax Rating
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7/10

Hangzhou Airport customer review

Review by (Australia)

Arrived from Chengdu and the collection of luggage was straight forward and simple although it was quite a hike from the gate we arrived at. However only after I walked out of the terminal to the various buses that I found out that you needed to buy a ticket inside the terminal. Counter had no English signage and I walked passed it because it was displaying train schedules.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Hangzhou Airport customer review

Review by (United States)

New airport clean and modern design with lots of natural light and greenery. Good choice of Chinese food restaurants for departing passengers Western food is much more limited. China Eastern premium lounge is on the 2nd floor next to security a nice restful place to wait with made-to-order noodle soups available. Free WiFi works but is spotty in places. No train or subway to this airport. It is quite a long distance from downtown Hangzhou and the airport highway is under construction so it will be a long taxi ride to your hotel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Hangzhou Airport customer review

Review by (China)

I think it is a great airport compared to most Chinese airports. Today Hangzhou Airport is quite different from what it used to be. It's very large and modern and has good service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Hangzhou Airport customer review

Review by

Pretty basic as airports go. Way out of town it is simply ridiculous and taxis are - well keep your belt on and wear a helmet if you have one. The airport sort of works but this is a typical domestic Chinese airport not great not entirely hideous but you know what! If you want to fly to Hangzhou its this or nothing. I can tell you it is heaven compared to the central rail station.
no
1/10

Hangzhou Airport customer review

Review by

Toilet cleanliness is awful. This new airport could have been better than the old military airbase however it still has long way to go. I will give it a 1-star or no star.
no
5/10

Hangzhou Airport customer review

Review by

Airport uses a lot of natural light. The design is modern especially the departure lobby the ceiling its so high. The staff in the airport have good manners. The luggage arrived quick and there's plenty of check-in counters too. The bad thing - airline lounges terrible.
no
4/10

Hangzhou Airport customer review

Review by

Used both domestic and international sections recently. Airport is new airy and modern with plenty of natural light. Walk to passport control was reasonable. Passport control was well-staffed and did not take long. Officers smile! Luggage also arrived quickly. The drive out of the car park is somewhat convoluted under the terminal building and out again and even had locals stumped. Check-in procedures quickly done though why the Chinese Authorities insist in customs declaration upon departure is a mystery to me. All it does add to the scramble for forms and jostling for space on the tables. Once airside there isn't much there. And constant announcements for all flights since int'l and domestic areas are only separated by glass partition. Airline lounges are miserable. In all a fine modern Chinese airport no complaints
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4/10

Hangzhou Airport customer review

Review by

New airport opened around 2000 and much better than the old airport at the military airbase. Plenty of check-in counters and smooth handling in security check. First class lounge good. As most Chinese airports it is noisy from continuous announcements.
no