Hamad Doha Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 256 reviews
6/10
5 star Skytrax Rating
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4/10

"not to my liking"

(Australia)

Trip Verified | As my first Middle East airport I was super excited to visit / transit through Doha on my way from Sydney to Paris. After a long flight I immediately noticed how big it is but very quickly determined that bigger is not better. Impressive architecturally it lacks the basic conveniences that most travellers require when transiting. Food limited, shops expensive in consideration of other peer airports and it has a somewhat locked up feeling and not as fresh and airy as most. The way finding was confusing and the rest areas dirty with inconsiderate passengers waste. $10 AUD for a bottle of water was a bit rough and luckily saved by a bubbler, which, whilst unhygenic, quenched by thirst in the dry surroundings. The experience did not get better on my return leg and have given up on the Middle East route as a means of getting to Europe despite the economical benefits of some of the airfares offered by the Middle East carriers. For me the journey is as much as the end destination and Doha was not to my liking.
Experience At AirportTransit
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"I have a few tips for improvements"

(United States)

Not Verified | Doha airport is ok I suppose but I have a few tips for improvements. I recently had a 10 hr and 24 hr layover at this airport and didn't experience a very comfortable stay. Here are some of the things I want to discuss: 1) The airport hotel is very expensive and hardly any availability so they need to cut the price and arrange cheaper options for people with prolonged layovers (not everyone is a millionaire!). 2) There are no laundry facilities especially for someone who has a 24 hrs layover and wanted to have fresh clean clothes. 3) The quiet resting rooms are plenty for people who want to sleep but they are noisy, every 2-3 minutes there are overhead airport announcements which are very loud and are repetitive for things like - 'don't leave your bag unattended', 'we have special smoking areas' etc.. They could turn the speakers off in the resting areas or at least turn down the volume. 4) You will see an army of bathroom/rest room cleaners all over the airport. There are at least 2 in every rest room area and are very annoying. When they see you coming in they will open the door to the rest room and then put toilet paper on the seat for you and when you go in they will stand right outside the door. I mean come on give me some privacy! They do this to show their efficiency and want to make an extra buck with tips but its very annoying. Airport officials should look into it.
Experience At AirportTransit
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"quick and efficient"

(South Africa)

Not Verified | 2 arrivals, 2 departures, only one remote stand which required a very long bus ride. Transit security in the small hours was quick and efficient. Toilets fairly clean but quite busy. Seating at the gates may be scarce but if you explore a little further away where there isn't a current boarding you should be able to find one. There are no announcements so pay attention to your boarding pass and watch the time. Overall much more pleasant and less frantic than Dubai.
Experience At AirportTransit
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"modern, clean, easy to navigate"

(Georgia)

Trip Verified | I had only 45 minute connection in this airport and I was really afraid to miss my flight. But the whole process of connecting to another flight was very smooth. There are ground staff in every corner of the airport and they are very helpful. The airport is very modern, clean, easy to navigate. There is a train service which reduces the distance to walk and it is really helpful. I loved the experience in this airport.
Experience At AirportTransit
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"the airport is well maintained"

(Qatar)

Trip Verified | Overall the airport is well maintained undertaking the customer values and customer satisfaction. Proves to be more efficient when you have a residency permit for Qatar as you avoid the immigration queue. The design and the location of the airport make a spectacular scenario especially in the daylight with the Arabian Gulf at its side. I very much like the yellow bear by the way, which makes Doha airport unique with an artistic touch.
Experience At AirportArrival Only
Date VisitSeptember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"the airport is very well structured"

(Germany)

Trip Verified | Overall the airport is very well structured and most of the time you know what ways to go. The design is supposed to be quite efficient. In confusing areas usually there are staff helping you find the way. The biggest issue at HIA is the immigration, they seem to be pretty understaffed there, at departure as well as at the arrival. I almost missed a flight due to the fact I was stuck at immigration at departure. For the arrival waiting times for approx 2 hours happen sometimes. But sometimes you get lucky and actually make it within reasonable time.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Staff always friendly and helpful"

(United Kingdom)

Trip Verified | Quick checking, although the e-gates can take time to read documents. All the shops and restaurants in one place for easy browsing. With cafes dotted across the gate areas. Staff always friendly and helpful. Bus transfer gates are a long walk from the main area, with plenty of seating, but not much else. Wi-fi can be a bit dodgy at times.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Clean, comfortable, many seats"

(Qatar)

Trip Verified | Doha Hamad Airport is for me the best experience I could have in an airport. Clean, comfortable, many seats, new with a dynamic and modern design. Transaction is fluid. I very much like the yellow bear by the way, which makes Doha airport unique with an artistique touch. Nothing else comparable.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"have been closed the entire day"

(United States)

Trip Verified | I see that Doha International Airport is ranked 5 stars, so I thought I would share my genuine experience. First, the drinking fountains all over the airport have been closed the entire day. Some other passengers and I have long layovers which forces us to buy water bottles or exit security to get some. They have lockers in the airport to store items for the day but I was informed that none of them were functioning either. The rest areas are basically a bunch of chairs in a line that are slightly reclined, not very comfortable. The food also is overpriced compared to many airports. Lastly, they have a spa and hotel here but it is also grossly overpriced.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Spacious, clean, well-staffed"

(Australia)

Trip Verified | Excellent airport. Spacious, clean, well-staffed. Plenty of toilets and fresh water taps. Not crowded, with special sleeping rooms for women. Going through security was a breeze though there were few people at 3 in the morning. I'm unable to judge how they manage large crowds. Overall my experience was a good one. The addition of flowers and plants, and greater diversity of consumer goods would enhance the airport's appeal to travelers.
Experience At AirportTransit
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes