Guayaquil Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 10 reviews
4/10
No Skytrax Rating
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10/10

"everything was great and professional"

(United States)

Everything was great and professional from the moment we arrived. There were two other flights at immigration, one from Europe the other from Buenos Aires and immigration lines was moving fast. When we got there the officer was very friendly and welcoming, she even wished us to enjoy her country, that was very nice. Airport is very modern, has all the amenities to pass by time really fast, free WIFI is available plus charge stations.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"staff are not that friendly"

(Portugal)

Verified Review | Guayaquil Airport is modern and clean but if you arrive on a domestic flight there is no transit. You need to go out and do check-in and security. Arrivals can be crowded and staff are not that friendly. The one smile that I got was from the girl selling chocolates at the store inside.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a fairly basic, simple no-frills experience"

(Ecuador)

Verified Review | I've flown through this airport several times this year, and generally consider it a fairly basic, simple no-frills experience. It's close to the business areas of Guayaquil, and normally transit through migration, security, etc is quick and painless. Not however, yesterday, 30/9/2016: the queue for the exit control and security snaked halfway down the terminal building. Even allowing 2 hours to pass the controls was not enough time to reach my gate before the plane left. This is utterly unacceptable, the management company needs to get its act together and provide efficient passenger handling.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"very respectful staff"

(United States)

Good airport, nice shops and the seating is comfortable, great restaurants, very respectful staff, and flights always on time.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Guayaquil Airport customer review

(Australia)

Guayaquil's airport has most of the services that we have here in Australia they even offer jetways into planes. There are restaurants ATM's machines banks coffee shops and entertainment it passed our expectations without doubt.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Guayaquil Airport customer review

(Italy)

Friendly of the staff a new huge mall had been opening Mall del Soll. This is the modern and fully functional airport with the biggest mall of the country and four hotels between 4 & 5 stars.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Guayaquil Airport customer review

(United States)

Arrived in Guayaquil with Avianca from Bogota last week. The airport is a beautiful and modern structure clean and functional. Immigration was less than professional with the agent being rude and curt. On departure after a very quick check-in I once again faced a less than friendly immigration agent. At least the departure tax is now included in the price of your ticket. Jose Joaquim de Olmedo airport is the only choice for southern Ecuador and if not for the poorly trained personnel it provides a good facility for travelers. In the main terminal on arrival there are several eateries to choose from including a few US chains.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Guayaquil Airport customer review

(United States)

Arrived from Miami immigration quick and well organised luggage pick up was relatively fast. Staff speaks limited or no english could not explain why you need to screen your luggage by leaving customs. (Have not seen it at other airports yet). ATM's are available food court offers variety of food though quite expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Guayaquil Airport customer review

(Ecuador)

I use this airport frequently in general is comfortable. Although relatively new terminal it got some issues the air conditioning is usually too hot. The waiting areas are excellent at airside although the reception area could get crowd because is narrow. Toilets are clean but need more attention on supplies. The vertical traffic to the ground and parking area lacks of adequate infrastructure there is only one elevator and just one moving escalator going up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no