Guangzhou Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 134 reviews
3/10
No Skytrax Rating
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6/10

Guangzhou Airport customer review

Review by (Netherlands)

Airport was very hot, it looks like they do not have air-conditioning in the airport. Shops are really overpriced and not for international travellers (shops were most for locals). No WiFi if you are not using Chinese SIM-card. The departure hall for international flights (Africa and Europe) very crowded because many planes were leaving that evening. Very chaotic and dirty (passengers did whatever they want, threw rubbish on the ground, smoking outside the designated areas etc). No ground staff to be seen. Gates and other signs were good and clear.
Experience At AirportTransit
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Guangzhou Airport customer review

Review by (Australia)

This airport is the worst I could possibly think of to have a 15 hour layover in (plus 8 hours one on the way over) WiFi is non-existent, or heavily fire walled. The food is extravagantly priced, and questionable at best.
Experience At AirportTransit
Date VisitDecember 2014
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Guangzhou Airport customer review

Review by (Australia)

When we arrived at the airport to check in, security and immigration were not even open. We joined a long queue and eventually got though security with hand cleaner confiscated from us but not from the person behind. The shopping is very poor and they are only interested in US dollars. Signs and information are hard to come by.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

Guangzhou Airport customer review

Review by (Australia)

Not the most user friendly airport ever. Big, modern and open but signage is minimal. For example we had no idea what our gate number was going back home internationally. Not on our boarding pass, we just knew it was "A" - so after going through all the shops, so many shops, eventually we came to the gates. It was there we found a small screen that scrolled and we found our gate. Same with going to domestic, again very hard to find our gate number and to know whether we were even walking the miles in the right direction. What do they have against people knowing where they need to be? We made sure we purchased nothing in this airport due to the price. You know all they need is a little attention to detail (like displaying gate/flights in an obvious way), to make this airport so much better. Instead there is a lot of guesswork by the weary traveller. Hong Kong airport does it so much better in so many ways. This is definitely not an airport I would want to go through again unless I had to.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
4/10

Guangzhou Airport customer review

Review by (United States)

Hot. No place for a massage. No place to buy English-language reading materials. Lackluster shopping. Boring food. On the bright side, it's clean.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

Guangzhou Airport customer review

Review by (Australia)

Transiting Guangzhou (Baiyun) Airport from Sydney through to Paris and return in June 2015. On both occasions the plane pulled up to a terminal and airbridge, only to find we had to walk down stairs and were then bussed to an international arrival area. For a seemingly modern airport I can't fathom how someone organised this. It seems someone in the right position (think racketeering) has a monopoly on food and shopping in at least the International terminal. There was little choice for coffee and food and the costs ended up being about USD$12 (or AUD$16) for a simple takeaway cappuccino and USD$6 for a small bottle of local water. This went beyond price gouging into the realm of extortion. Toilets were dirty and of the Chinese squat style. The "Free Wifi" was not accessible.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
na

Guangzhou Airport customer review

Review by (New Zealand)

Avoid this airport. There is a new security system that you must go through when transferring to a domestic flight from International. Frustrating how everyone waits yet security staff let people jump the queue who say they have a short connection. One other passenger who did this took strong exception to my wife asking the staff why they had let them fast track the queue. Then the passenger in question turned to me and gave me nothing but abuse. To top it all off when we got to our gate (after 40 minutes queuing) this passenger was seen waiting for their flight that they had earlier said was leaving in 10 minutes! Staff at this airport are very officious and very unfriendly!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Guangzhou Airport customer review

Review by (Australia)

Our plane was delayed many hours with China Southern. We were business class so we're fortunate to be allowed into the airline lounge. However the public relations was non existent. No one kept us informed and no senior management explained what was going on. This was an absolute disgrace and I would avoid the airport and the airline in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Guangzhou Airport customer review

Review by (Israel)

Use this airport often. Very large one with good services. Good transportation to Guangzhou by metro which is faster the bus or taxi just to know where to get off. services like keeping luggage or restaurant are expensive but services are good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Guangzhou Airport customer review

Review by (South Korea)

Too bad China spent a fortune to build such a modern airport and not spend much money on training their staff. They have a long way to go. Avoid if possible and don't eat or drink in their cafes or restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no