Goa Airport

Customer Reviews

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Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 30 reviews
3/10
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4/10

Goa Airport customer review

Review by (India) 30th January 2015

Used the airport on 4th and 8th January 2015. I was pretty disappointed with facilities it offered even after an upgrade. The layout of airport is very confusing check-in area is very cramped and staff aloof of the situation as they spent time talking with each other rather than responding to customer's queries. Security was again slow and time-consuming constant with other airports in India. The airside was poor with broken seats and few facilities for eating which were overpriced and limited. Would certainly not use the airport or recommend to use.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
1/10

Goa Airport customer review

Review by (India) 6th May 2014

Flew out of Goa airport yesterday and there is only one word to describe the terminal - shambolic! From the outside the terminals looks modern however once you see the product up close you notice the half hearted and lazy execution. Firstly the AC didn't work! How can a glass and steel building function without AC in an Indian summer? It was a sauna with everyone complaining! After entering (first checking of the ticket) there is a large waiting area while the space is useful especially considering the tourists and checkout time at the hotels you may end up waiting at the airport. However the area had lot of work going on with noise all over couldn't sit there. To enter the check in area again tickets are checked! I wonder what is the point of that? The check in area has low ceilings! While checking in firstly there is line for the baggage to be X-rayed and there again the airline checked the ticket and made a log entry. During check-in the ticket is seen again the bags from 2 aisle of check in rows go forward and then into a tunnel that separates the check-in aisles the area over that is just cement coated! Looks dirty and almost incomplete! Toilets! They are new but getting dirty very fast things are falling apart! The boarding area is large with 3 shops again finishing is so lacking! If this is how AAI has made and runs this so called modern terminals across India its utterly disappointing!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
5/10

Goa Airport customer review

Review by (India) 5th May 2014

The biggest difference that you see at the Dabolim airport is the brand new terminal. The old one floor terminal resembled more like a bus stand than an airport. The new terminal is quite big but the space seems to be wasted and very haphazardly organized. There are two entrances for the Departure area depending on the aircraft carrier which makes more sense and less of chaos. Once you pass that the entire concept goes for a toss. You need to scan your check in bags first for which the scanners are kept in a corner. Also the check-in counters face the other side rather than facing the entrance so you end up wasting precious time going circles. The security check takes place on the first floor which seems like a long walk if you're check-in counter is on the other end of the terminal. Once you pass the security hold you take the escalator up to the second floor which is the waiting area for the departures. The security moves pretty swiftly and the queues don't seem to bother you much. The waiting area is quite big but with randomly placed seats which are mostly occupied with luggage rather than travellers. There are a few shops and only a single restaurant (Golden Chariot) in the waiting area. The main boarding actually takes place two floors below so you end up climbing down the winding ramps where you finally see the aero-bridges. Well one good thing is that you at least don't have to take a bus to your aircraft. The arrival hall is pretty small with a couple of baggage reclaim belts which gets quite crowded and chaotic with multiple flights arriving post afternoon. Dabolim airport converts into a defence airport for around 5-6 hours during which the civilian aircraft movement is completely ceased.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
6/10

Goa Airport customer review

Review by (United Kingdom) 19th April 2014

Even though the new airport has only recently opened the ladies toilets were disgusting they were not clean and they absolutely stunk the attendant had the nerve to ask for money.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
5/10

Goa Airport customer review

Review by (India) 21st March 2014

The new terminal is already in use but things are pretty much the same. It was quite warm inside the air conditioning is very ineffective. The announcement system is horrible it cant be heard properly at some places and has a constant clanging tone some kind of technical glitch. The toilets are not all that clean and worst of all is that the aerobridges are not working or not being used. So you have to walk down (or up) a long spiral staircase which seems to be unending especially if you are departing.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
3/10

Goa Airport customer review

Review by (India) 21st March 2014

The Brand New Dabolim Airport opened on the 13th. As you enter from the Aerobridge you find it still not completed carpets already soiled stains all over artificial plants - but the saving grace is there are 6 luggage claim belts and spacious. While leaving it was a disaster. As you enter you find the airline counters facing the opposite direction you have to go round and round the find your airline counter and then you find after standing in the queue you have to scan your baggage and that's at another end then take an escalator and stand in a massive queue for security then another one to reach the departure area and there is no proper sign posting two gate numbers on each door the TV screen displays are so tiny and once you are there you have to walk all the way down two levels to reach your flight! What a disaster what chaos what a waste of so much space totally disorganised and the air-conditioning has no effect at all. What a Shame for such a new Airport!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
8/10

Goa Airport customer review

Review by (United Kingdom) 19th March 2014

Yes it chaotic and unacceptable in many ways. Yes very many improvements are required but they are trying and after 8 visits to Goa I can see it happening slowly. If everyone was queued up neatly you might as well be back home in the UK! So its slowly getting better. What I will say however is that the disabled assistance is excellent - aside from the other chaos. When there is a disabled person needing help through the process they become incredibly efficient so credit to them as they have always been there to assist my husband in good time for the flight unlike other supposedly "more civilised" airports. After eight visits it's beginning to feel like home. So hats off to an airport that has progressed leaps and bounds in comparison to its western counterparts and which I'm sure will eventually come out on top!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
1/10

Goa Airport customer review

Review by (United Kingdom) 10th November 2013

Easily the worst airport I have ever been to. I saw some pretty disgusting toilets in India but the one in the departures terminal was beyond bad. The toilet was filthy the attendant offered me a coke bottle with some sort of liquid soap in it and a toilet roll to dry my hands. Arguments and minor disturbances in the various queues for security clearance check in and passport control but no sign of any security to deal with potentially very serious situations.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
0/10

Goa Airport customer review

Review by (United Kingdom) 19th March 2013

Awful! Come expecting the worst and you won't be disappointed. With only 2 flights departing (within 2 hours of each other) it shouldn't have been difficult to process the 500-600 passengers over the 2 hour window of both flights leaving (TCX+TOM). One queue after another. Showed my passport and boarding card 7 times from check-in to boarding. Security more concerned about seeing your stamped boarding card and stamped bag tag on your hand luggage than making sure your hand luggage didn't contain anything it shouldn't (no need to take out electricals liquids - these aren't picked up) I had a litre bottle of water all my other liquids I-Pad in hand luggage and a friend a tin of coke. Nothing picked up. Gate area filthy dirty with seating that was stained and very grubby. Let's hope the long promised new terminal is better.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
4/10

Goa Airport customer review

Review by (India) 13th December 2012

What a horrible little airport. Its chaos when you land as 2 baggage belts seem to handle all incoming flights. Baggage came quick enough though. Departures was crowded but security very quick. There were only 2 flights departing in our area so enough place to sit. Horribly loud movie playing overhead that seemed to disturb everybody. Snacks and food options are terrible- and staff seem rude and never smile. Announcements are constant and very annoying. Cannot wait for the new airport building to be completed.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
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