Glasgow Prestwick Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 31 reviews
4/10
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10/10

Glasgow Prestwick Airport customer review

Review by (United Kingdom)

A pity more flights don't take off and land at Glasgow Prestwick. Everything went so smoothly flying out to Tenerife and coming home was brilliant. Our flight landed at 4.10pm. We were off the plane, retrieved our luggage and were sitting in our car at the airport at 4.30pm. What a joy compared to the last time we flew into Glasgow International Airport when the same process took 2 hours.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
10/10

Glasgow Prestwick Airport customer review

Review by (United Kingdom)

Flew yesterday Prestwick to Dublin to catch connecting Aer Lingus flight to my home airport Southend. A really pleasant experience starting with the half-price train journey from Glasgow Central. Yes the terminal is a bit 1970's but it is clean and spacious. Food and coffee in departures were fine. Security and boarding were completely hassle free and staff were very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Glasgow Prestwick Airport customer review

Review by (United Kingdom)

What a dump. You get soaked boarding and disembarking from your flight. Long waits in freezing cold sheds to board the aircraft. It would appear that staff have been specially trained to be rude and off hand. If you have a choice give this place a miss.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Glasgow Prestwick Airport customer review

Review by (United Kingdom)

Seven years from my last review of this airport. During that time it seemed to improve slightly before descending into the pit once more. However a lot of the things are less to do with the airport than ludicrous security and baggage rules enforced with a gusto that would make any jobs worth proud. They just don't seem to get the fact that at some point the customer just goes elsewhere. Car access is inconvenient and car parking is expensive to the point of robbery given land prices and badly laid out. Food and drink in all parts of the airport are substandard and expensive. The airport is grubby and the long walk with steps to the plane inconvenient and looks like it was knocked together from left over porta-cabins. The only good thing about it is the train link but of course that is not synchronised to accommodate late or early flights. Returning to it is just as bad with the needless UK border control getting in everyone's way. I wonder how many people they have actually caught in return for holding everyone up. We are on an internal European flight. A new ploy seems to be to x-ray baggage at customs clearly more about confiscating some duty free than a security measure. All in all a grubby little airport with the same one sales point of many complacent airports and that is a lack of competition.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Glasgow Prestwick Airport customer review

Review by (United Kingdom)

A return flight on business to Riga. A big sign at a cafe in departures offering "breakfast and a pint for £8.99" sums it all up. The airport is shabby offers few facilities and quite frankly should be avoided at all costs. I'd rather pay to fly from Edinburgh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Glasgow Prestwick Airport customer review

Review by

Some good and bad features of this airport. Firstly it has very little traffic and is not crowded with reasonable facilities in terms of bars food service newsagents etc. The services landside are more or less replicated airside with an oversized duty free. Given that most flights from here are intra-EU this is of limited interest to most passengers. Rail access is close by it could do with more prominent signs about train departure times and better sign to say you pay on the train there are no ticket sales at the station. Downsides are the very dreary waiting area airside which has no exterior windows at all. You cannot tell if an aircraft has arrived what the weather is like or just kill time looking out the window. There are no windows. There is a very long line of check in desks but as Ryanair is with the rarer Wizzair the only scheduled operator and as FR require you to check in on line these serve no purpose. Very strange procedure used for checking boarding passes - up at the top of a set of stairs - trips and falls possible as the Ryanair surge is suddenly halted to have papers checked. Not the worst of places provided your flight is not delayed - you really are in the hands of the screens here you will see nothing airside.
no
1/10

Glasgow Prestwick Airport customer review

Review by

For the first couple of years of using this low cost airport it was a great experience. Very cheap and convenient train link nice friendly staff and quick security due to small nature of people passing through. However this has al changed. The cutbacks are in place and showing. My last visit had very tedious queues at security. Bags are put aside with gay abandon but limited staff mean they are not checked for some while. They point blank refuse to open both security points regardless of the fact that almost all passengers for each flight arrive around an hour before. If you finally get past security its all getting a bit shabby. No windows mean it is claustrophobic and a bar full of beer louts is the most prominent feature. Staff insist in letting passengers though into boarding but leave them waiting in a grotty corridor for ages every single time! Arrival is quick easy and efficient. 50 percent off railtravel with your ticket too. Prestwick needs to pull its finger out it is a fast deteriorating airport.
no
2/10

Glasgow Prestwick Airport customer review

Review by

Over the last couple of years the standards at Prestwick seem to have fallen to match those of the major no frills airline which supplies it with most of its business. From its shabby toilet facilities with cracked wash hand basins broken taps and peeling wall paint to the surly and rude security staff we encountered it provided a totally disappointing travel experience. On arrival at the airport we had to negotiate a ridiculously awkward pair of wooden swing doors at the entrance as none of the automatic doors appeared to be in working order. On to security who seemed genuinely annoyed that people were getting around the one small carry on bag rule by cramming hand bags etc into other bags or more ludicrously as the guy in front of me did by wearing three jackets. It is the only airport I have been through in the last 6 months which applies such a policy. The departure lounge was crammed with people and appears unable to cope with boarding more than one flight at a time. Their attempt to board three flights simultaneously when we were there descended into farce with people struggling to even reach the queue for their departure gate due to the crowds and confusion. My advice would be to stay landside as long as possible the dining and drinking area there is much more spacious and comfortable. In the years immediately following its revival Prestwick was a good airport and did what it did well. Whilst it may be content now to cater only to budget and seasonal charter airline business it should at least make an attempt to present itself as a reasonably comfortable place to spend a couple of hours rather than just a soul-less transit station
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4/10

Glasgow Prestwick Airport customer review

Review by

Prestwick Airport is a vital part not only of the holiday/business travel in Scotland but also of employment in the area. Why are we complaining about the flight times /train bus links etc. They are no better from/to Glasgow Airport - in fact Glasgow does not have a train link that you can WALK to in less than 5 mins - it's a bus to Paisley. The restrictions to parking commented on by one reviewer are due to security - nothing to do with wanting more cash for parking - its the same at Glasgow now. Prestwick has all you could want from an airport - somewhere to eat - the food in the restaurant before you go to departures is fine and not too expensive for an airport. You then walk all of 30 steps to the departures which have never at any time I have been there been queued. Small duty free but there isn't many places in Europe you can actually benefit from duty free now. Plenty to eat and drink in departures and even an outside smoking area for those who indulge. It doesn't have the buzz of Glasgow but then again who needs buzz.
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4/10

Glasgow Prestwick Airport customer review

Review by

The best parts of PIK is the train station and the fact its half price train fare from anywhere in scotland and its a covered walkway straight to check in. Check in was speedy but only one security lane open? Causes panic when they start announcing boarding of your flight. Departure lounge small.
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