Gibraltar Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
5/10
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1/10

"very disappointing for an airport experience"

(United Kingdom)

Unverified | Hardly any shops, no good shops, no restaurant with hot food. No vegan food options in the one very bad cafe. Dirty stained seats inside. We were going to pay for the VIP area because it was so bad but were told even that doesn't do hot food or vegan food. Overall very disappointing for an airport experience.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"spacious, clean, bright and airy"

(United Kingdom)

Verified Review | We used the new terminal for the first time this year. The new airport departure lounge is spacious, clean, bright and airy. At around the time of our departure there were several flights scheduled to depart and found that both of the toilets in the departure lounge were closed, one for cleaning and the other due to a blockage. I walked from one set of toilet to the other, being sent to the others which were also closed with the staff not seeming to be aware that both sets of toilet were closed. One of the toilets reopened after me complaining. Maybe the airport management should ensure that at least one set of toilets are kept open especially during busy times when several departures are scheduled. I was surprised that the new state of the art airport lacks air bridges to aircraft rather than still needing to walk out to the aircraft and climb steps to board.
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"dusty, dirty and litter ridden"

(Spain)

I visit Gibraltar airport regularly for trips backwards and forwards to the UK and to pick up friends and relatives who are visiting. I am appalled by the condition of the glass screens on the viewing tower and stairs leading to the viewing tower, the glass screens gave not been cleaned since the airport opened and are now at the stage where you cannot see through them. Equally the stairs are dusty, dirty and litter ridden.
Experience At AirportTransit
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"free wifi and plenty of seating"

(United Kingdom)

Verified Review | The airport is much improved since I was last here in 2008. Arrivals, not much to say, there was just my flight in, so the baggage queue was pretty tame. Departure, check in was a breeze, even though there were three flights due to depart that morning. There is free wifi and plenty of seating. The new terminal building is spacious and modern, with a nice outside seating area overlooking the runway and apron. Security was also a breeze, with only a very small queue, and security staff seemed pleasant enough. No air bridge though, so if it's raining, you have a couple of minutes walk before you get to your aircraft. Overall, a nice little airport
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"security is minimally manned with very long queues"

(United Kingdom)

Verified Review | As per usual security is minimally manned with very long queues. They seem to be surprised by flights arriving and leaving. When I complained that a second machine needed to be opened at security to process people quicker they all laughed and said they were waiting on a break. I think the two crews that were obviously available were rotating around rather than sound security processing. This shows a lack of leadership in an important part of the airport.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"staff friendly and helpful"

(Gibraltar)

Great experience out of Gibraltar. Check in staff were very friendly and helpful. My flight to Bristol was quite late but the staff were good and again through security the staff were friendly and there was no queue. After security there is a duty free store with souvenirs for tourists, the restaurant was okay but nothing special. Boarding was a quick and easy process.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

Gibraltar Airport customer review

(United Kingdom)

How this place had gone down the rattle since they opened the great white elephant. It now possesses probably the most officious unpleasant and useless security staff in aviation (not many years ago they were the best anywhere but have no doubt been replaced by cheaper versions). For all its newness when 3 flights depart together the lounge is full and no seats to be had don't bother going for food or drink the queues will put you off. This morning they couldn't even find anyone to turn the screens on for check in. Complete amateur night. In fact I think as far as departures is concerned it exists to make Malaga look good! I just wish it wasn't so. The old airport just worked so much better with much nicer staff. OK for arrivals but best go to Malaga for departures. Won't use again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Gibraltar Airport customer review

(United Kingdom)

I have just returned from my first air travel following a debilitating stroke and cannot praise all the ground crew and customs and security staff enough on both arrival at and departure from Gib they made this experience one which I will happily repeat. Their excellent customer care and service particularly for me as a person with a disability made for a relaxing and stress free experience which others would benefit from following their example. I was also very impressed with the new airport which couldn't fail to impress even the most seasoned travellers it was a huge improvement on the airport I last used (which was in Spain) when visiting family in Gib less cattle market more high class lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Gibraltar Airport customer review

(Spain)

Why is there still only one baggage claim belt? So much investment to build a modern new airport. There is a bizarre downscaling sensation when you use this airport enough check-in desks to check-in about 5 flights with excess space 4 departure gates 2 arrival immigration check points and 1 baggage claim belt when it is very common for all the days 3 or 4 flights to land within 30 minutes of each other? I agree with all the sentimental comments about the old terminal but surely frequent flyers remember how ridiculous the arrival hall was with cases overflowing from the one belt from various flights. The new departure area is fabulous and I love that you have the observation terrace but the one baggage belt is a big mistake.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Gibraltar Airport customer review

(United Kingdom)

The new Gibraltar Airport is light years away from the old one which as somebody pointed out in a previous revue was like flying from an airport from another era and is sadly missed in many respects. The passing of an era. The new one is very spacious and modern but still is an anomaly in a number of respects. When arriving despite the large amount of room available at the airport the last people off the aircraft have to stand out in the elements awaiting their turn for Immigration/Passport control. Very odd. Facilities for those with limited mobility is very poor as my wife learns every time even though we always indicate when booking our tickets of this problem. With the new airport you would have thought that they would have taken the opportunity to put proper measures in place but no. When departing from the airport a few weeks ago Security despite being polite were of the 'Give a man a peaked cap mentality'. No real complaints/feedback procedure seems to be in place which is indicative of what goes on here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 14 Reviews