Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 200 reviews
3/10
No Skytrax Rating
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2/10

"Busy and very few seating areas"

(French Southern Territories)

Not Verified | Far too hot when entering the security line which lasted for 35 minutes. Most of the flyers were skiers so all had large coats on and warm clothes. Busy and very few seating areas. Staff hurrying us to pay quickly in duty free shop (they were probably hot and bothered too!). Please turn the heating down. It’s exhausting and all I wanted to do is kick my shoes off and strip off to my t-shirt, instead of heading for a nice drink or look round the shops. You have lost my custom as a tourist inc buying refreshments.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"cannot cope with the numbers"

(United Kingdom)

Trip Verified | 2 hours from arrival to departure gate - spent either queuing (1 hour) or walking down endless corridors. No time to even visit the loo. I have had to use both terminals at Geneva and they are both a nightmare. They cannot cope with the numbers. Avoid at all cost. Zurich is much better.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"overly busy airport"

(United Kingdom)

Not Verified | Overly busy airport. Check in for easyJet is in 2 locations - why? Long queues getting in by any transport. Poor signage throughout the airport - gate sinage is especially poor. Lack of restaraunts and toilet facilities. Long walks to the terminal gates.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Such long queues with no purpose at all"

(Sri Lanka)

Trip Verified | Ridiculous is not the word. How come the Swiss who preach the world of their services, standards and nuetrality be so inhumane. Such long queues with no purpose at all. The proud owner of precision watches cannot get this right. The third world as they want to call it is so much better. Come and experience our airports. For a change learn from us. We don't talk. Our deeds do the talking. A simple question to the Swiss state is, what have you done to overcome this menace which is causing such unpleasantness and difficulties to women, children, elderly and everyone. Where are the human rights you talk and preach. Such rude officials who are of no help whatsoever. You are heading towards stone age. Come South to experience development and humanity.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Massive delay for luggage"

(Switzerland)

Trip Verified | Massive delay for luggage again on March 3rd. Skis took 2 hours - this was faster than other people arriving from London. Do not travel to or from Geneva on Saturdays or Sundays during the winter. Total chaos. 7 flights on my carousel. Staff taking breaks and no one to replace them. No one to inform passengers, total desorganization, luggage piling up, smells cigarette everywhere because they leave ashtrays by the doors, you can’t move around, it’s below everything I have seen.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not enough staff"

(United Kingdom)

Not Verified | Geneva airport has a massive problem with passport control. No automation, not enough staff, horrendous queues. Passport control is delaying flights. Really poor service. Fly to and from this airport regularly and it is a continual issue and is getting worse. Applies to both departures and arrivals. System is broken.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"inadequate eating and seating areas"

(United Kingdom)

Not Verified | Totally inadequate eating and seating areas. Honestly thought the eating area was temporary it felt that shambolic. Cramped airport in every respect. Claustrophobic. Lengthy walks to easyJet terminal with no warning how long it would take. One of worst airport experiences - never want to return to Geneva airport.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Most ridiculous disembarking procedure"

(Switzerland)

Trip Verified | Most ridiculous disembarking procedure at GVA Airport. Our plane from a domestic flight from Zurich arrived at the remote terminal and we disembarked through a gate bridge. Much to our astonishment, we had to leave the terminal to get on a bus which did not bring us right to the main building, but left us at the far end of Gate C so that we had literally to walk the longest way possible at Geneva airport to the baggage claim. It is not the first time that I had to go through such a procedure in Geneva, but in all other cases the bus would at least take you directly to the main building. I really do not understand how you could even think about such a procedure particularly given the flight was already delayed at take off.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
9/10

"a very pleasant place"

(Switzerland)

Trip Verified | Week days in the ski season is great. I often fly to Nice and back for short trips of less than €60. It’s really quiet on week days and a very pleasant place. Problem is at the weekends, particularly on Saturdays it’s at capacity with the charters. Most going to France, so please don't blame the 'Swiss' for 15 days out of 365.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"the most ridiculous airport experience"

(Netherlands)

Trip Verified | Possibly the most ridiculous airport experience yet. I have travelled extensively worldwide and have never needed more than 2 hours from arrival to departure. I recommend arriving 3-4 hours before your flight for a stress free experience. Check-in queues approx an hour, security queues approx an hour and if you need passport control expect this to take 30 minutes plus. Hardly time to enjoy a 27 euro sandwich and glass of wine by the gate and I arrived 4 hours early. I can't imagine the stress these queues would cause if travelling with elderly or young. I will fly to Zurich next time and make connections by train. Avoid Geneva airport at all costs.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no