Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 290 reviews
2/10
No Skytrax Rating
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1/10

"lack of organisation"

(United Kingdom)

Not Verified | I feel I must preface this review with some context. I am a young person with a high threshold for annoyance: I stay in hostels with loud snorers or get held up in traffic and it's no real bother to me. I had a flight home cancelled at the very start of the pandemic and spent 3 days in an airport waiting for a flight and was able to see the funny side. I have never written a review in my life, but this experience has prompted my to do so because it was so utterly absurd. The lack of organisation from easyJet and Geneva airport is unlike anything I've ever seen - including the aforementioned 3 day covid epic. Queues for check in sprawled out of the doors full of people with flights already due, random passengers removed from one queue into another, lines intersecting one another and leading to where they started, I honestly can't believe anybody makes it to their plane. I feel awful for the poor staff who have to work in this chaos, which is apparently the norm after speaking with them. I have flights booked with easyJet later this year and will be cancelling them for fear I won't make it home.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"one of the worst airports"

(Germany)

Not Verified | Clearly one of the worst airports I have ever been to. Not enough seating, queuing everywhere .. all food options crammed in one small area and it was hot and stuffy there. There are so called "business corners" for people to work but none of the electrical outlets work there so no chance to keep your laptop or phone charged. To top it all Wifi speed at the airport was a joke!
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"departure was a horrible experience"

(Norway)

Trip Verified | Arrival was “okay, but departure was a horrible experience, you will need at least one hour from you get trough the door until you are airside. And that’s if you have a business ticket with fast track/priority. PS: The Swiss Senator lounge is also rubbish.
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a serious risk to lose my flight"

(Italy)

Not Verified | Last time I departed from Geneva Airport it happened me to find myself on a hurry at the queue for the security checks. I had arrived with an advance that should be considered more than acceptable in the rest of the world but this is not the point. The point is that, when I had no more than twenty minutes before the closure of my gate, I asked to the local manager to allow me to go directly to the security checks. She answered me no. I respectfully enlighted the fact that I was running a serious risk to lose my flight. I was answered that it was a mine problem. Luckily for me, the rest of the queue was kinder than the local manager but I had to beg everyone standing in front of me to let me pass. And it was quite shameful. There are no excuses for a behaviour like this and I warn everyone to arrive at the Geneva Airport, at least, with an advance of two/three hours before the gate's closure, otherwise, be ready to implore one hundred people!
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"6 of the 16 passport check points open"

(United Kingdom)

Trip Verified | Passport Queues. Avoid, I’d forgotten just how inefficient this airport was and why I’d always preferred Zurich. Unless you’re Swiss / EU, you’ll be in for a very long wait, hour plus. 6 of the 16 passport check points open so clearly can’t be bothered to organise staffing to cover what are very predictable flows of passengers.
Experience At AirportArrival Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Extremely inefficient"

(Switzerland)

Not Verified | Extremely inefficient. Rude personnel, nothing is working on the check in, belts stopped functioning, no one cares. Passport control is a separate planet - not operating efficiently. Airport is dirty. Even if you arrive three hours in advance you might be very late. Worst airport in my experience.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"What a mess this place is"

(United Kingdom)

Trip Verified | What a mess this place is. Totally inadequately set up to take the volume of people going through it. To make it worse, food offering is basically two places that have a money printing machine in the back selling mediocre food and drink for ridiculous prices. It’s too hot, badly laid out and hard to get to by car. Wi-Fi is garbage, it’s dirty and there is hardly any seating.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"one of the strangest airports"

(Israel)

Not Verified | Connecting flights at Geneva. The A terminal is built very strange. All the food in one crouded corner. It's only one food provider, that offers various typs of food. But no real choice between different restaurants or cafes. Then the shops are in one passage and then the gates with a kiosk and a bar/cafe. Toilets were smelly and seemed dim. There is a water fountain near on of the gates. This is a good thing, because mineral water at the duty free shops are really high prices. Flight was delayed again and again, no transit counter to talk to anyone. Airport Information closed, everything closed and we were left in a deserted terminal only with the cleaning staff around us. Not at all something you would think to find at an airport in Switzerland. We had flights before in Zurich which is far better than Geneva. All in all, one of the strangest airports I've been to.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport we've ever been to"

(United Kingdom)

Not Verified | Hands down the worst airport we've ever been to! The manager of this airport should hang their head in shame at the completely shamobilic organisation - or total lack of. We joined the security line which was out of the door, down the corridor and outside the secure area entirely. One group of people had been waiting there since 13:30 and we arrived at 4pm. The 80yr old lady was looking so tired and frail that other people were just letting her bypass them all the way through. No one was available to explain that she needed to sit down or move further up and their flight was very close. It was beyond disgusting. The amount of people in the queue was quite frankly unhealthy as we were all crowded together in rows without any open windows or air-conditioning. Eventually we arrived at the front and there were 4, just 4 members of staff on the security trays who told us to literally dump everything we had into two trays - one for the hand luggage and one for the rest. No discussion about taking out our electrical items or liquids in clear plastic bags - anything could've been brought through. Then when we did walk through the scanners the few staff around weren't even looking. It was a complete joke of an airport - utterly despicably shocking to the point that the manager or CEO should be sacked. An idiot could see the system in place wasn't working and was inefficient and not fit for purpose - but clearly no one has bothered to examine the efficiency levels or passenger satisfaction as there are no staff there to see!! Doubt we'll be returning, but if we do we hope someone who reads this prepares themselves in advance!
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst experience ever"

(Malaysia)

Not Verified | I will give zero rating because of queuing time. There are like hundreds of people but the counter only open 2. What were they thinking. Cant they see a lot of people waiting. With old people and small babies. Worst experience ever. Never thought Switzerland have this kind of service
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no