Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 193 reviews
3/10
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2/10

"inadequate eating and seating areas"

(United Kingdom)

Not Verified | Totally inadequate eating and seating areas. Honestly thought the eating area was temporary it felt that shambolic. Cramped airport in every respect. Claustrophobic. Lengthy walks to easyJet terminal with no warning how long it would take. One of worst airport experiences - never want to return to Geneva airport.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Most ridiculous disembarking procedure"

(Switzerland)

Trip Verified | Most ridiculous disembarking procedure at GVA Airport. Our plane from a domestic flight from Zurich arrived at the remote terminal and we disembarked through a gate bridge. Much to our astonishment, we had to leave the terminal to get on a bus which did not bring us right to the main building, but left us at the far end of Gate C so that we had literally to walk the longest way possible at Geneva airport to the baggage claim. It is not the first time that I had to go through such a procedure in Geneva, but in all other cases the bus would at least take you directly to the main building. I really do not understand how you could even think about such a procedure particularly given the flight was already delayed at take off.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
9/10

"a very pleasant place"

(Switzerland)

Trip Verified | Week days in the ski season is great. I often fly to Nice and back for short trips of less than €60. It’s really quiet on week days and a very pleasant place. Problem is at the weekends, particularly on Saturdays it’s at capacity with the charters. Most going to France, so please don't blame the 'Swiss' for 15 days out of 365.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"the most ridiculous airport experience"

(Netherlands)

Trip Verified | Possibly the most ridiculous airport experience yet. I have travelled extensively worldwide and have never needed more than 2 hours from arrival to departure. I recommend arriving 3-4 hours before your flight for a stress free experience. Check-in queues approx an hour, security queues approx an hour and if you need passport control expect this to take 30 minutes plus. Hardly time to enjoy a 27 euro sandwich and glass of wine by the gate and I arrived 4 hours early. I can't imagine the stress these queues would cause if travelling with elderly or young. I will fly to Zurich next time and make connections by train. Avoid Geneva airport at all costs.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"arrive at least 2.5 hours before flight"

(United Kingdom)

Trip Verified | In February they send many skiing flights to UK round to Terminal 2 - look at departures and walk to left for several minutes, basic terminal, 30-45 minute queue for security after check in with people standing outside in the cold then a long walk back to terminal 1. But beware - once you have departure gate go straight there - Saturday in Feb, 15 minute walk to gate then half an house plus queue for passport control and if Flybe hadn't waited over half the people would have missed - arrive at least 2.5 hours before flight time and don't delay in duty free - even the security staff hadn't heard of terminal 2 and lots of anxious people aand missed flights.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"very limited seating"

(United Kingdom)

Not Verified | Probably the worst airport in Europe. Expect up to an hour to get your luggage, horrible long queue in security control and an overcrowded airport. Hardly any restaurants and very limited seating. This airport needs desperately major upgrades and does not meet modern standards.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Beware of pick pockets"

(United Kingdom)

Not Verified | Beware of pick pockets roaming around the airport. My daughter lost her wallet, cards and all cash after arriving at Geneva Airport on 5th February 2018. The staff are rude and not helpful. She asked for help at the customer service reception but they just ignored her and did not even offer assistance. Avoid this airport at all cost if you have alternative.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Too cramped, nowhere to sit"

(United Kingdom)

Not Verified | Nightmare! It took over 1 hour for all the baggage to come through to the reclaim area on arrival with nobody able to advise what was happening. It meant we were late for our transfer. On our return journey the charter terminal was chaotic. Too cramped, nowhere to sit, long queues to check in. We were then held in a room before having to get a bus to the main terminal, then a ridiculously long walk to gate D83. Then another bus to the aircraft. It was so bad people were laughing. It took 2.5 hours to get to the Gate from being dropped off at the terminal. 2.5 hours of queuing and walking through the terminal to the gate. No time to have refreshments or even use toilet facilities. Awful for anyone with children or elderly people. Using the Geneva charter terminal is a terrible experience. It's the worst case of airport inefficiency I have come across ever. Why 2 bus journeys and a huge amount of walking within the same airport just to get on a plane?
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"What a nightmare"

(United Kingdom)

Trip Verified | I have travelled on business and for holidays for many years and have somehow had the great fortune to avoid Geneva airport - until yesterday. What a nightmare! We were on a package skiing holiday and were left in a cold entrance hall with very little seating to await our check-in time. We then queued for an hour to check in, queued for 1.5 hours to get through security (which had no system to help travellers set out their belongings for checking without holding up the queue), then we were herded onto a bus to the main airport, walked 15 minutes to the departure gate (no time to shop or eat), queued another 30 minutes at passport control, walked to the final gateway, got herded onto another bus and out onto the plane. The whole thing took nearly four hours! There were parents with young children who looked exhausted. Swiss efficiency is clearly a thing of myth and fable.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Grossly inadequate seating"

(United Kingdom)

Trip Verified | I’m not one for writing reviews but I feel so strongly about how poor and inadequate Geneva airport is that I have decided to. Security poorly organised and appalling logistics. Grossly inadequate seating in bar restaurant area. Lack of seating in departures hall and at gate D83 there are only 48 seats for a plane that takes over 200 people. Oh, and it’s far too hot. Next year when we come skiing I’m driving over.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no