Geneva Airport

The water costs £5 for 500ml. Are they trying to take our human rights away or something. The queues took over 4 hours for baggage drop and security. We got to the airport 6 hours early and only just made it for the flight. The airport is completely understaffed and very inefficient, which doesn't seem right for a country like Switzerland who are meant to be super efficient. I have never had such an awful experience travelling.

✅ Verified Review | To check in at Geneva Airport is always an unpleasant experience. There is an obvious lack of customer service: no greetings, no support and a clear unwillingnes to serve the client, the impression to disturb. I fly twice a year for the past 10 years through Geneva and unfortunately I can't remember a pleasant experience at the Swiss check in desk.

Horrible experience of Geneva Airport on way home from skiing. Check in at BA was fine, but we were then presented with an enormous security queue that took one hour 40 minutes to clear. There were no staff patrolling the queue which meant that people were trying to cut in - we saw a number of scuffles. That also meant that no one was able to help if your departure was getting close. Luckily our flight was delayed or we would have missed it. On the plane there were 14 rows of business class - we were told that was the only way to avoid the queues through security. What a shocker this airport is! We will avoid at all cost in future. We would have liked to have a drink and something to eat but had no time.

Geneva is an appalling airport. Unfortunately I've had to arrive / depart here a number of times over the past few years. Just getting to the airport with the present road arrangement is a nightmare. There are always queues off the main roads and when you do finally get to the terminal there is no clear signposting, and people and cars stopping are unloading / loading everywhere. Once you are in the terminal, no matter what the day or departure time, the halls are hugely overcrowded, security is far too small and the overall ambiance is one of stress, arrogance, frustration and incapability. If you try to escape to somewhere to rest, good luck. The prices for food and drink are truly, exorbitant and the options are severely limited. Coming the other way, arrivals takes you into a tunnel to customs where there are just 2 windows to deal with passengers every incoming flight. It's so bad you think you must have gone the wrong way. This can easily add an hour before you leave the airport. The arrivals area where you meet your pick up is then tiny and crowded and all you think about is getting out. Overall, there seems to be no organisation for such a major airport. The last time we travelled through, we got through the awful bag drop and security procedures and were then informed that we needed to be in the F side of the terminal (ie. French, instead of Swiss). We (along with everyone else) had to then effectively leave the building, go through another, terribly inadequate and shoddy security, again, before arriving in a tiny waiting area by the gate with no cafes / shops available at all. Geez we were happy to get home. Needless to say the whole experience of this airport is terrible. This isn't a one-off review. In the past 3 years I've flown over 200 times around Europe, N America and Asia. How absurd that Switzerland is the worst. Do yourself a huge favour and don't start / end your journey like this. To get to the Alps consider Turin, Lyon or Milan. Avoid Geneva airport at all costs.

Geneva airport is horrible - the worst customer service. Departure is a queuing exercise and prices for refreshments are totally unacceptable. Arrivals are another queuing experience with no toilets before customs in some instances - this airport is way too small for the number of passenger it has.

I used Geneva airport for the first time for a flight connection. This airport is not very big. My experience was pleasant. The lines for security and passport control were not long. It took me around 10 minutes to claim my bag and to recheck in it again. I had 2 hours of connection which ended up to be more than enough. There's a good variety of shops after security, as well as a few places where to eat. Overall this airport was not too crowded when I came and I would recomend Geneva airport for a connecting flight.

Overall good experience at Geneva airport departing to Prague. The airport was clean enough and the pretzels were quite good. It was a bit of a hassle to get connected to the airport WiFi but it was nice and fast. Boarding was fairly quick but check-in was slow. Didn't have any trouble getting to the gate and I would recommend going left for the security lines as most people turn right.

We live very close to the airport. We needed to pick up friends. Despite driving around the Switzerland side four times, I could never find an "arrival" area, where I could pick up my friends. Signage and directions are horrible. Finally I gambled and went into a lane which led to the front of the departure area, where I parked. I phoned my friends and they came from the baggage claim area, walked upstairs and met me at Departures. Later that week, I drove the French side, looking for Arrivals and could never find one. There is a parking lot (which, unbelievably has aisles with no turn-around area), which leads to a very small, un-signed area where perhaps arriving passengers could be picked up. I have searched online for maps or information on picking up arriving passengers, all to no avail. Over the years, I have traveled through many airports, and Geneva's lack of design, information, and signage is beyond imagination. If there were a rating below one star, I would use it.

Avoid Geneva Airport if you can. Checked in online so only had bags to drop off. Took 50 minutes to drop bags off in a huge queue. Badly organised and little information. Security alert caused security checks to be suspended so took another hour to get throught security. Only for the fact we arrived 3 hours before our flight time we would have missed the flight. As despite the shut down of the security checks and the resultant delay, the airline we flew with were unaware of any issue and the flight itself was due to depart as usual. Unfortunately for other family members who had to deal with some car hire issues at car rental desk they missed their flight

We were directed to terminal 2 miles from T1, then an incredibly long security check queue of thirty minutes, a bus journey back to T1. An incredibly long walk up and down several stairs and corridors to get to the departure gate. Now I'm on another bus, I don't know where it's taking me, back to T2 probably. I know it's Easter, but this is my worst experience in an airport.