Geneva Airport

Abandon hope all ye who enter here. I'm pretty sure this airport used to at least be functional, but it seems to have been gradually redesigned to become more maddening over the years than any other airport. Prices are ridiculous - 5CHF for water - and after security your choices are wander aimlessly past overpriced and lacklustre shops, or sit on the cold floor (against a pillar if you're lucky) because there sure ain't no seats. Oh, unless you want to sit in the surprisingly lavish looking smoking lounge. What happened to you Geneva?

✅ Verified Review | Disgraceful customer service. Allegedly 8 kiosks/check in areas open but in reality just 2 open. No response from staff when requested to open more. Another partner airline passengers were "prioritised" over the Aer Lingus passengers waiting for 1 hour. Our friend on crutches who required a wheelchair was told to queue up like everyone else and when she eventually reached the desk, was told she would have to wait 30 mins for a wheelchair! DNATA are providing a terrible service to Aer Lingus passengers (normally an excellent airline) Similar problems with the staff at the departure desk. No acknowledgement of delay or problem and no apology proffered. I have no encountered such shoddy customer device. Will never use this airport again.

I'm totally convinced that the continual hassle that is Geneva airport is not simply poor design, but a master plan. I can almost imagine the man who foolishly tried to place the hire car by the airport itself. "Non, non. You imbecile. That is much too easy. You must place a petrol station in between. And a hotel. And maybe a World Trade centre. Non. Make that two world trade centres." Most recently, this brilliant French Swiss mastermind redesigned the catering. "Ohhh. Let's just have one restaurant. But put it right at the end, as far from the gates as possible. And non, you may not just order your meal and pay. You must pay for each item. Seperately. And you must queue every time. And there will be very few tables, so each time you return with an item, your table will be occupied by someone else." I would call this airport a shambles, but that would miss the brilliance of the French Swiss mind."

✅ Verified Review | For one of the richest countries in the world this must be one of the worst airports. Not enough seating. Overpriced shops. Over crowded. Offensive advertisements about wealth management whilst you are treated like cattle. Come on Switzerland - surely you can do better? And as for Terminal 2 - what a joke - it should be shut down.

✅ Verified Review | Avoid like the plague, long queues, under staffed, took 2 hours to check in as there were only 2 staff members checking bag drops on a weekend with loads of holiday makers. Expensive. Lots of passengers with over loaded bags trying to adjust the weights and holding up the line.

✅ Verified Review | Unbelievably chaotic checkin due to incompetent management. Rude treatment of passengers. Under-dimensioned facilities. Miserable traffic management. One of the most worthless airports in Europe. And obviously extremely overpriced. Avoid this horrible airport.

✅ Verified Review | Travelling via Geneva Airport is like stepping into a distopian future where chairs are the rarest substance on earth and even the most basic of food items can only be afforded by those with 6 figure salaries. Airside, hordes of weary travellers are forced through impossibly narrow corridors that eventually emerge into bleak grey halls bordered with shops.

✅ Verified Review | Everything in Switzerland is expensive. But Geneva airport takes it to a whole new level. They took the water I had from me away at security. With 4 hours before my departure the prices at the restaurant were absolutely exorbitant. CHF 40 for a meat and two veg meal. Water is CHF 5. Nowhere, not even in Heathrow airport are prices that high.

Most disorganised queuing system I've come across. We arrived 3 hours before the flight and were in a constant queue until a late departure. The charter terminal was a shambles. The security wasn't up to the job either. Our tour operator told me the airport has refused to buy the retractable barriers that may have helped organise the queue. Then they had the cheek to imply we were holding them up. I can't comment about the rest of the airport as I didn't get the chance to see it. If you can avoid Geneva Airport.

✅ Verified Review | Geneva is one of the worst airports I've experienced. High inefficiency and always delayed flights. Although it is my home airport, major improvements can be made to the check in experience. Baggage fees must be paid at a different kiosk than the one where you dropped of your bag and staff are generally unfriendly. Despite having been to this airport over 30 times, I dread each trip to this place.