Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 201 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

Geneva Airport customer review

I pass through Geneva 3 or 4 times a year on holiday trips mostly. I rate an airport on how easy it is to get to and from find things in it available space to sit and wait for a flight how well it sorts the baggage side out and what it costs to do simple things like buy food water and a hot drink. Geneva has good transport links so scores well there. If you are stuck there for any time there seems very little space before security to comfortably rest one's bones (ie not the floor) but perhaps that is due to the work being carried out in the airport and that I travel at busy holiday times. There is plenty of space afterwards though. The baggage collection side of the airport is frankly chaotic and inefficient. he airport aslo fails miserably when it comes to providing food drink etc at fair (even for an airport) prices. For example to buy water after security and a 750cc bottle cost 5.20 euros. It costs 1 euro in the UK and 2.75 in Barcelona. Other food and duty free prices are equally high if you are just a regular traveller. It is Switzerland I know but there are prices and then high prices; I found it an expensive place. Security checks were rather lax on the last two trips I have been on especially when compared to my local airport. Not my favourite airport.
no
4/10

Geneva Airport customer review

I use it weekly both in and out and have done for 4 years. If you are not skiing on a Saturday when it appears to be bedlam (as it is not a big place) it is a fast modern and clean place. Fitting are generally high quality. It is true that it can be annoying that the airline lounges are before security as you can't stay in them up until the last minute as the time to clear security is highly variable. It can be very fast at slack periods or there may be quite a queue. If you want a high quality Swiss watch all the brands are there in Duty Free - an impressive selection. If you want to bring home Swiss food don't wait to clear passport control - it will cost you an arm and a leg. You should use the shops near the train terminal. The airport is simple to find bang on a motorway and the train station is built in. For info the most convenient car park the P1 is more expensive than the others. The P26 is the best. Only a short walk and cheaper but harder to find. The P50-something is a nightmare. Avoid. I find GVA a perfectly pleasant place and much nicer as an airport than most. Compared to Gatwick it is in a different class.
no
5/10

Geneva Airport customer review

This airport is just very easy to use there are enough panels ton indicate you the gates and the staff from Dnata Switzerland was very efficient and friendly on my GVA-AUH flight. The airport is also getting a new face after what I saw. Terminal 1 is being extended all restaurants are being changed/modernised and even a gastronomic restaurant opened on the roof of the airport with a panoramic view of the tarmac! A brand new boarding dock is also to be inaugurated in the next days so I think that GVA airport is on a really good way to be a modern and dynamic airport!
no
2/10

Geneva Airport customer review

Geneva airport staff is extremely reluctant to speak English. When approached in English they consistently reply in French. When asked to speak English they produce one sentence in English an immediately continue in French again. I find this unprofessional especially for an airport.
no
4/10

Geneva Airport customer review

Geneva airport reminds me of Las Vegas airport. I think it is just the tunnel with the moving walkway and glitzy advertisements and bright lights and such but it just really did. The airport is nice landside but once you get near your gates there is not much else there so bear that in mind. That said that Baboo seating area is very nice.
no
2/10

Geneva Airport customer review

Arrival from East Midlands on 1st September was quick and was only marred by a couple of the lengthy moving walkways being out of service. Departure was another matter. All the catering facilities are before security and without knowing how long that will take to negotiate we went through security only to find a departure "lounge" serving 4 gates. There was seating for about 100 with well over 500 people waiting to leave. It was a shambles.
no
4/10

Geneva Airport customer review

Easy well organised public transport from/to the city. Friendly staff clean interior. Check in / security/gate taken 12 mins only - maybe lucky on that Sunday noon the airport was very silent. Well priced duty free less well priced cafes and all accepted euros.
no
4/10

Geneva Airport customer review

All arriving passengers now receive a free Geneva transport ticket good for 80 minutes on the train bus and tram network. This covers the entire canton of Geneva. The machine for the tickets is in the baggage hall next to the left-most green channel. Just press the button and take your ticket. You will also need to present and air ticket or boarding pass with the day's date if your ticket is checked by an inspector.
no
1/10

Geneva Airport customer review

Geneva Airport has to be one of the most badly signposted airports if you want to go directly into France. Had I not asked a fellow passenger who travelled there frequently I would have never found the way. The instructions on the airport web site are not correct! Returning the check in desk in the French area wasn't labelled so I had to ask. Poor signposting from their to the departures area and an immovable glass door between until you realise there's a tiny button to press. Customs then let you through at their leisure. When you eventually find your way to the departure area you can't proceed through security until your gate is showing. The shops meanwhile are expensive and the seating are hard to find. Security takes at least 20 minutes and then there aren't enough seats at the gates. Not recommended.
no
2/10

Geneva Airport customer review

My partner & I had the misfortune of travelling through Geneva airport on 10 March. Inbound no issues & would agree with comments elsewhere re easy access to the rail network etc. Travelling home was a very different story the lounges are not airside of security & there was no indication of the length of time to get through the security checks. So we were called for the flight and then faced with just two open security channels and very long queues. Other customers waiting indicated this was often the case & no effort ever made on the part of the airport authority to improve things. There was no effort on the part of the staff to speed things along and their attitude was simply one of why should we care. We did make the flight I believe only as result of BA being prepared to wait and we were not the last on board. Overall a very unpleasant experience
no