Geneva Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 103 reviews
3/10
No Skytrax Rating
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10/10

Geneva Airport customer review

Review by (United States) 29th June 2015

Excellent on arrival and departure. Good signage in multiple languages. Wide variety of shops and restaurants. Short queues on departure. Security personnel matter-of-factly polite. Just beyond baggage carousels on arrival, a machine gives a free ticket for the train to central Geneva (Cournavin Station) - and the trains run every 10-15 minutes. Departure lounges for airlines serving the airport.
Experience At AirportArrival and Departure
Date Visit29-06-2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Facilities 12345
yes
8/10

Geneva Airport customer review

Review by (Australia) 17th June 2015

Arrival via train to airport. Walked into French Sector of airport for French domestic flight. Arrived 3 hours early due to previous comments about long queues and delays. Yes the queue was long for early morning but moved very quickly and well organized. Security staff smiling and jovial - what a surprise! French sector waiting lounge is small, cramped and boring but looks like some renovations occuring. WIFI free for 1.5 hours.
Experience At AirportDeparture Only
Date Visit15-06-2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Facilities 12345
Wifi Connectivity 12345
yes
5/10

Geneva Airport customer review

Review by (Switzerland) 15th June 2015

Smaller International Airport in Switzerland which seems to miss that many passenger would like to charge a cell phone or laptop at the Gate or somewhere in the Transit area. Investing some CHF 60'000 to 80'000 would probably be needed to make this upgrade. Customer Satisfaction would be higher. Not Swiss style service you offer here AIG!
Experience At AirportTransit
Date Visit14-06-2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Facilities 12345
Wifi Connectivity N/A
no
na

Geneva Airport customer review

Review by (United Kingdom) 22nd April 2015

They have re-organised their traffic management for arrivals and departures (but arrivals is the real problem) and have created a nightmare! Given the skiing traffic coming through this facility it should not be a surprise that cars arriving to pick up passengers will often have roof boxes fitted. Ours does. There is no short term parking for departures for tall vehicles anywhere (height limit is 2m). The result is endless circling through departures eventually holding up genuine departure traffic up as it is much more time consuming to pack a car than unpack it. I would happily pay for short term parking if only they provided it. Third world facilities compounded by complete and arrogant disregard for paying customers. As a family we use this airport for 20 flights or so each winter.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
6/10

Geneva Airport customer review

Review by (United Kingdom) 19th April 2015

Have used this airport 8 times in the last three years and it is usually an agreeable experience. Queuing for security and immigration is fast and straight forward queuing for gates however is difficult due to a lack of space. The airport is clean and spacious but there is not a lot to do unless you are looking for a new watch. Overall Geneva airport does its job but is nothing special.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
na

Geneva Airport customer review

Review by (Switzerland) 14th April 2015

Coming back home after an overseas business trip I did not have the feeling of being welcomed to my own city! Rude custom agents endless queue on passport control impolite airport staff 30 min for baggage claim. And I'm not talking about departure - worse than ever. Check in desks overcrowded endless queues at a few screening control desks opened on a Saturday. Overpriced drinks and snacks small and narrow duty free shops. Very poor airport which pretends to be international.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
1/10

Geneva Airport customer review

Review by (Ireland) 10th April 2015

I dread going to this Airport on my annual ski-trip. It certainly puts paid to the sense of Swiss Efficiency. Shockingly poor selection if you want to eat or drink something. No proper bar or individual restaurants in departures just this ghastly looking canteen type place where coffee and a pastry will cost you about 11 Euro or 6 (yes 6) Euro for a can of Heineken. It's just awful. Slow moving Queues for passport and Security controls. Terrible lay out of just about everything in the departures area it is like being in a Porta Cabin. I think you only get 90 minutes Free Wi-Fi as well. Given how inefficient everything is you will be wanting more.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
na

Geneva Airport customer review

Review by (United Kingdom) 28th March 2015

Rip off airport with no free water anywhere or free electric plugs and very expensive poor coffee. Plus check in and security slow. Tip: get your water topped up onboard before you leave as no free water anywhere even the loos have tepid water for hand washing only and the concessions refuse to give free tap water for small drinks with medication even. Prices for any food is sky high eg 11 Euro's for coffee and croissant. Best tip: At arrivals level walk to railway station three minutes from airport in train station there is a super market with cheap food and drink. All under cover and very short walk away.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
na

Geneva Airport customer review

Review by (United Kingdom) 20th March 2015

Has to be the worst Airport in Europe at the moment. Returning a Hire car is a joke as the traffic around the airport is horrific and the car hire is off site so you have to pile onto a bus which adds even more time. The queues at check in are biblical especially with EasyJet speedy boarding is more than value for money particularly on a Ski transfer day. Having done both I think it is now easier (and cheaper) to Hire from the French side and if you have to go on Swiss motorways pre-order the toll pass. On a ski transfer day leave yourself lots of extra time then add an hour to that and you should avoid undue stress. Finally as others have said security is an absolute bun fight. I will be avoiding Geneva for the foreseeable unless something is done about this pandemonium.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
na

Geneva Airport customer review

Review by (United Kingdom) 24th February 2015

Very poor airport. The positive reviews will only relate to non peak periods when it can operate. At peak periods such as half term for UK it is complete chaos. People arrive hours before check in times because of the nature of snow in the surrounding areas. What do you find - nowhere to check in. Check in then opens with a queue of 200 that just grows. Baggage system is appalling - people coming into the main hall run straight into the massive cues and cannot even get through the door. You cannot move cannot see check-in machines or appropriate desks. This all adds to generalised confusion. Come on Geneva this happens every year at least move the main ski flights away from main entrance. Open check-in earlier have plans for baggage break down. The only thing that takes me back to Geneva - nowhere else as Grenoble and smaller French airports are not serviced by easyjet or the like. Come on easyjet if you're reading this put flights into Chanbery or Grenoble from the regions no one wants to fly to London first. Geneva needs another check in area and more than just watch shops when you get through security.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
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