✅ Verified Review
| Unbelievably bad. Worst airport I've ever been to. On Sunday July 30 my husband and I arrived two hours early to catch a 12.55 flight to Munich. The departure terminal was absolutely packed with people queuing for flights. The line for Star Alliance flights (including Lufthansa) stretched across the building before feeding into a massive serpentine. There were no employees directing traffic. There was no information. There were just hordes of increasingly stressed people, including many families, all wondering what they would have to do to catch their flights. We stood in the queue for 40 minutes just to reach the beginning of the serpentine, where we realized that there was no prayer of even checking our bags before our flight's departure - to say nothing of security or passport control. So we gave up and walked across the way to the train station, where we spend $423 on train tickets to Salzburg, which we had to reach that night. We'd already used the first half of our Lufthansa tickets getting to Geneva (holiday in the Alps), so it wasn't a total loss, but still, what a stupid waste of time. Apparently the baggage system had broken, hence the disastrous check-in situation. Up toward the front of the queue there were just mounds of suitcases - I gave them terrible odds of reaching their destinations with their passengers. This is the very first time I've been literally unable to use an airline ticket that I'd purchased. Using my Lufthansa ticket would have required several hours standing in line, missing the flight, being rebooked, god only knows. I have never experienced such an awful airport. There was no way to know we were even standing in the correct queue. There were no employees offering assistance or even information. It was just an absolute disaster. To think, before this experience, if I'd had to guess which airport was the world's most efficient, I might well have suggested Geneva. No. Worst ever.