Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 714 reviews
3/10
4 star Skytrax Rating
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3/10

"It's the worst airport"

(Estonia)

Not Verified | I travel through this airport very often and every single time it's horrible. Poor food choices (sandwiches and baguette and water for 5 euros), crowded to the point that you have to stand next to the toilets sometimes to board your gate. Distances are huge. I travel mostly between EU and UK and the connection to get to Gate B is ridiculous. Little signs, you need to take firstly stairs up (or wait for a tiny elevator with dozens of other passengers), walk a long distance, just to go back up the tiny stairway again. If you have carry on luggage it's super tedious. My gate is constantly being changed, I think the record was five for one flight. And delays are common too It's the worst airport, but sadly necessary one for me to pass due to fact that it's LH hub.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Baggage waiting time is not even displayed"

(Malta)

Trip Verified | Baggage waiting time is not even displayed and it simply says delayed - we ask for your patience one hour after arrival. The airport is not able to manage arrivals at all. They should pay damages to all the people getting stuck.
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"Waited more then 70 min for luggage"

(Germany)

Trip Verified | On time landing with Lufthansa. Waited more then 70 min for our luggage. FRA is the slowest airport worldwide. Security - no comment. Immigration. Bus. Boarding Infrastructure B54-B59, B60-B63. Really bad.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"total disaster is this airport"

(Latvia)

Not Verified | A total chaos where passengers were crossing the passport control. Lack of staff who could assist passengers. Today no ground staff to slot a plane. Already one hour waiting. The captain can just express his excuse. Total disaster is this airport in summertime.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never witnessed such long queues"

(France)

Not Verified | All the reviews below zero true: unnecessary stress and anguish when you’re on transit in this nightmare of an airport. I’ve never witnessed such long queues for security checks. Understaffed and unfriendly staff. I was literally crying in frustration and over the stress of missing our second flight as they were taking forever to check our bags and the security staff was amused and blaming us for their poor organisation. Never again!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Huge waiting lines"

(Greece)

Not Verified | The past few years the experience here is really tiring and annoying. Huge waiting lines for economy class in the departure, almost one hour waiting time to get your baggage. It feels like they don't care about the travellers wellbeing
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never fly through Frankfurt again"

(United States)

Trip Verified | We flew on Lufthansa from Delhi to Frankfurt where we were suppose to transfer to our flight to Washington Dulles that started boarding at 9:45am. We arrived around 7:40am, and headed straight to gate Z13 to catch our flight but ended up standing for over 2 hours in a long and chaotic security line, there was not 1 airport employee managing the chaos of people skipping the line and going ahead of people that had already endured such a long wait in the line, people were yelling at the line skippers and telling them to go to the back of the line, again there was not 1 airport employee to manage this chaos, people were missing their flights while waiting, as for myself and my son, after 2 hours we finally get to the front of the security area as people started shouting in frustration at all the security workers who were just standing around in mass chatting with each other doing nothing to alleviate the long line. The security guy tells people that everyone has a flight and they don’t care about flight times and tells everyone to wait and that they don’t care if you miss your flight to just continue waiting. German security workers are completely incompetent. There were around a 1000 people in that line and only 4 security lines open. We put all our carryon bags in the grey trays to go through the x-ray machine which took another 10 mins, Then they only had one body scanner open so everyone had to wait another 10 minutes to get through the body scanner. That’s another 20 mins once inside the security area. We ran like hell and make it to our gate (Z13) but the gate changed so we run to the new gate Z16, finally we arrive at gate Z16 and the Lufthansa employee tells us she was getting ready to cancel our tickets, I told her there were more passengers waiting in the security line she said “oh well if they don’t make here in 5 mins they will miss the flight” my son and I walk down a confusing walkway and make it to a bus a few other passengers like us make it on the bus and the bus takes off for the plane on the tarmac. I will never fly through Frankfurt again, this is the second time this has happened to us and still the Frankfurt airport management refuses to have any employees manage the line so that people who’s flights are boarding can be ushered through the line faster. Also the Frankfurt airport management refuses to have all security lines open in the morning when they know the bulk of international flights are landing between 6-10am. The worst part is they have a FAST line for people who’s flight is boarding and need to get through security fast, but both times the line was restricted to certain flights and not one of those flights was outside of Germany so there was no one in the line and they refused to let anyone without a ticket for those few select flights listed on the board go through the FAST line. The first class and business class line was short but again if you didn’t have a BC/FC ticket they refused to let you go through that line despite almost no people in that line, those 4 security lanes were barely being used & since there was no airport employees to manage the lines there was no one to direct people from the economy class line to alleviate the long waits.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"lack of efficiency and amenities"

(United States)

Trip Verified | Although all staff has been very kind, the process here is horrible. The international security is absolutely ridiculous- very long lines, multiple checks and security checks that essentially are repetitive if what you did at the original security check point. They then shoved us all into a small space with very little seating for about an hour before getting onto our flight. There was no where to sit for about half the people on board and it was stuffy with no air flow. Very disappointed with the lack of efficiency and amenities for international departures. Do better.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"overcrowded, impersonal, understaffed"

(United States)

Trip Verified |  Once upon a time FRA was an efficient airport. Today, FRA is a strong competitor for OECD worst. Inefficient, overcrowded, impersonal, understaffed. Baggage delivery out of a flight from Newark was an embarrassment to a country that claims efficiency. Security for an outbound flight within the Schengen area was excruciatingly slow.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff very slow moving"

(United States)

Not Verified | I've been traveling for 20 years and this is the Worst. When I arrived at the airport from Albania I went to follow the signs and found out I had to go through TSA again. Because they don't trust other Europe countries. The line was very long and was very slow. Are flight was boarding in 45 minutes and this line was moving every 3 minutes. People were cutting the lines to not be late and I had to do it as well! The staff was short and very slow moving. They didn't care what you were doing and took their time on everything. Also when the bags went through the check-in they were there for a long time because the luggage that was being double checked was taking too much room so the other luggage's couldn't come through. We almost missed are flight but had a few extra minutes thankfully. They said the flight would be full but seats were empty probably because they didn't cut the line and the system is messed up! 1/10
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no