Frankfurt Main Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 438 reviews
3/10
No Skytrax Rating
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1/10

Frankfurt Main Airport customer review

(Ukraine)

I did learn all the maps to understand layout so was well prepared to transit trough it last week. It worked. Signage there is useless as it doesn't explain difference between Shengen and non-Schengen wings. Went through both terminals. Overall impression was very depressing. Badly planned and poorly managed. I had no problem at security due to late departure time. Otherwise ten minutes spent on scanning my bag wouldn't work in big crowd. Immigration had just one manned desk for all outbound non-EU traffic. Regular passengers crews fast track - all served in one line in total chaos by one officer. I gave up my turn in the line for 12 crew members 2 business class passengers and one family with a baby. So many people jumping the queue before me! On arrival with Lufthansa from Nice we were parked somewhere within 10 minutes bus ride. Arrival hall had just one narrow escalator (supermarket type) for 300 people with hand luggage. On departure we were asked to use automated gate with bar code readers with no staff to assist. Many people with home printed and mobile boarding passes were confused with no help at all. Staff at the restaurant landside near b24 gate didn't speak English. Toilets near gates packed with people and not very clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(United States)

I will gladly pay a good deal more for an airline ticket if I can avoid this airport. Endless queues rude customer service and very confusing signage. Both my husband and I speak German and this did not help. There are decent places for food in the main area but once we got to our international gate all that was available was a wurst wagon that charged 5 euros for one sausage. We all got herded into a closed offgate area for a couple of hours that had one toilet for everyone on the plane. Never again if I can at all help it!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Frankfurt Main Airport customer review

(United States)

My latest visit was a little disappointing - some of the elevators were not working and no staff available to assist the passengers waiting signage was not clear. I was travelling in Business Class and therefore able to use the Lufthansa Business Class lounge once I finally got near the gate for my intra-European intra-Schengen flight. The Business Class area was spacious but again the food and drink were average and there was not much to read. I was surprised airport authorities didn't handle the issue of passenger traffic control better as I'm sure they knew the elevators weren't working.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(Switzerland)

A group of 6 for a vacation in the Far East. On our return transit flight to Frankfurt we were informed before boarding at Shanghai that the weather in Frankfurt was bad and the flight was delayed 2 hrs. As the plane approached Frankfurt the flight was re-routed to Nünberg due to bad weather. The plane finally returned to Frankfurt airport 3 hrs later. At 22.30 to our disappointment there were only 2 custom gates open for approx 1000 passengers. I was disappointed because Frankfurt should know this and make the necessary precautions to accommodate such a big surge of incoming passengers. After customs check our airline ground staff informed us they had re-booked our ticket on a Lufthansa flight to Zurich. They encouraged us to do a re-checking at Terminal One to catch the first flight to Zurich at 06.10 hr next morning. We followed the instructions and queued up at Terminal 1 check-in to obtain a new ticket. There were again long queues. We were advised us to be at the ticket counter 2 hrs before departure - another disappointment. The next morning there was no one at the counter until 06.30 hr. Only one counter was open after 06.45 hr 3 new counters were opened and the queue was getting very long. When we arrived at Zurich airport 3 bags did not arrive. I do not need to explain much about our dissatisfaction with Frankfurt airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(United States)

The security personnel are extremely rude and highly disrespectful. I was flying from USA to India in June. Due to the time difference in USA time it was past midnight I was sleepy and forgot to take few items out of my pocket. The officer ridiculed me by saying loudly 'Is this the first time you are flying go back to scanner'. I was co- operating and took all my items out and scanned them through. Then the officer harassed me by scanning me thoroughly and getting me off balance. In the name of security they are abusing passengers. Airport is old and confusing easy to get lost long lines mis-managed. Nobody seems to know anything.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

Connected in Frankfurt today and once again the airport showed it's ugly side. Having been in a holding pattern we arrived 15 mins late. As seems usual there were no gates so we had to wait for a bus which added about 15 mins to the delay. Upon arrival the promised displays which were to tell us our connecting gate were nowhere to be found. Airport personnel were unfriendly and obviously overburdened trying to handle the many people demanding to know where to go. All I got was a general direction 'go the left'. I followed that for a few minutes and found someone else to ask and was given a gate number which at least was in the general vicinity. Finally I found a display monitor which showed the correct gate which was 10 gates away. My recommendation is to avoid this airport if you need to make a connection.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Frankfurt Main Airport customer review

(Germany)

We returned last week from Australia to Germany and I realized once again how awful Frankfurt airport truly is. A confusing dingy rabbit warren with impossibly long walks no clear signs. We always feel confused when we are there and we have flown in an out of Frankfurt a lot. And it seems to be getting worse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

Recently travelled from Oregon and connected here which was a disaster we were directed out of the secure area re-processed and required to walk nearly a mile back to the same area we disembarked but one level down. Toilets are tiny and dirty with lines 6-10 people long to get in. Security staff are at a level 2-3 times worse than in the USA which is bad. Flying in on Lufthansa and out on the same carrier did not help. I would suggest 1.5 hrs is not enough for making a connection here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Main Airport customer review

(United States)

I flew Lufthansa BOS-FRA-BOM return. It was not a good experience at all. Staff are extremely rude and not helpful. The internet access computers were not working and the prices everywhere expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Main Airport customer review

(Germany)

Check-in at terminal 1B for flight to Sweden. Surprisingly friendly staff at security check and very short wait for week-day morning. Sufficient seating at gate good selection and price in airside shops. Unfortunately no airbridge for boarding LH flight. Coming back bus service to terminal again but quick baggage delivery.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no