Frankfurt Main Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 714 reviews
3/10
4 star Skytrax Rating
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1/10

"Security staff service were horrendous"

(Malaysia)

Trip Verified | Security staff service were horrendous! They are not interested in doing their jobs which was surprising as I was expecting German efficiency. There were 2 officers at Gate A20 - but only one officer was screening while the other just lounged and chit chatted. Was shortchanged by the bakery upon arrival. Luckily the cashier returned the monies when confronted. Always ask for the receipt! The signages were also confusing and we had to back track. Will be avoiding Frankfurt Airport from now onwards.
Experience At AirportTransit
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Staff are extremely slow and unfriendly"

(Germany)

Not Verified | Frankfurt Airport is one of the worst large airports, and I am a frequent traveler, both for work and leisure. Not only is the airport dark, it lacks the amenities of many other airports in terms of shops and restaurants but it is the waiting times for the security and border control that make it a place I would avoid, if only I could. Staff are extremely slow and unfriendly and the containers with luggage go through the scanners at such a slow pace that queuing for 40 minutes now more of a rule and having to wait for well over an hour isn't unusual either. A few times now, I just made it to my flight, while I was at the airport almost two hours in advance of a Schengen-flight. Really can only hope they finally add capacity and let people have training at well-functioning airports.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"customers were not treated well"

(Germany)

Not Verified | The security seems unorganized, uninterested or incapable of speeding up the travel time of their customers. Luggage is not pushed through scanners as fast as possible, but there are huge idle times of scanners and scanner personnel. Most lanes and scanners were not open, so it took 40 min. through security even when using the quick boarding pass scanners to get in. On top, customers were not treated well. Slow, inefficient service is not necessarily a sign of thorough checking. I will try to avoid Frankfurt Airport in the future.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"A total farce"

(United Kingdom)

Not Verified | Probably the absolute worst experience at airport security in my life. We waited in line for over 40mins to go through the security check. Only one scanner out of three possible open, staff standing around chatting and generally being useless! We made it to the aircraft and many others only made the flight because we were delayed taking off due to high winds at Heathrow. I would sack the management and bring in staff from other airports who have a proven record of being able to manage staff and react to differing situations. A total farce and I will do my very best not to use this airport again. I travel to Germany many times each year.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Terrible airport"

(India)

Not Verified | Terrible airport! Gate was announced an hour before the flight. Reached the boarding gate after long lines at border control and security well past the departure time but luckily so did a lot of others so could still catch the flight.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"attitude was just awful"

(United States)

Not Verified | Absolutely awful. The most inefficient airport security I’ve ever gone through. Second time here, the first time I had an hour to transfer, and a line with just 15 people in front of us at security for terminal B took over 40 minutes to clear. We missed our connection because of this. This is a queue that at other major airports like (Heathrow, JFK, etc) would take minutes to clear. The staff there are busy chatting with each other instead of working efficiently, and their attitude was just awful. They also spend a lot of time chitchatting with the passengers in the queue, slowing it down even further. This time we made sure to leave over 3 hours for our layover. We met other travellers (again at terminal B) who were worried they would miss their layover due to the same situation.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"no explanation of course"

(United States)

Not Verified | My wife and I came here to depart to return to the U.S. We went through security and my wife went through the metal detector, then was told to go through the body scanner. Then after that she was told to see a female official. The official started speaking in German to her and then my wife responded that she only spoke english. At that point the official's demeanor changed - my wife was patted down, bra strap searched, underwear waistband searched, pants pockets and cuffs searched. Then was told okay you can go, no explanation of course. So she is 60, 5 foot and 120 pounds. Not really sure if this happened because they saw something or if they knew we were from the US. Won't ever be going back to Frankfurt or Germany to find out.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"continuously negative experiences"

(Germany)

Trip Verified | I travel often via Frankfurt and I always dread it as I continuously have negative experiences there - the security staff is extremely rude - not just to passengers but I also witnessed them arguing in a terrible way with each other, the queues are endless and it seems overall badly organized. It’s embarrassing.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid T1 if possible"

(Germany)

Trip Verified | Avoid T1 if possible! They increase the number of flight slots but did not increase security control capacity. Even with a Senator you need to wait 30 min Monday morning. They will put the blame to the airline or to the police because their is no capacity, but it’s at the end of the day their greed and LUfthansas greed to maximize profits not caring about service.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"I didn’t feel welcome"

(United States)

Trip Verified | Transition was fast and the airport signs were helpful. The only issue I had was with the guy in the security checkpoint. I asked him about the rules here about one of my items which he wanted to throw away. He responded in a very rude manner and told me “America is your dream land, it’s different here”. I had a wonderful trip before talking to this guy. I’m sorry that my first visit to this airport was a bad experience, I didn’t feel welcome.
Experience At AirportTransit
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no