✅ Verified Review
| On the evening of Saturday, August 19, I came to Frankfurt Airport, from Madrid (Spain), with my girlfriend. We had a connecting flight to Belgrade (Serbia) and we headed to the passport control to access E gate. I am Spanish and I found no issue to pass through the queue for European passports, using the automated passport control. My girlfriend, who is Serbian, however was addressed by the German security personnel. The behaviour of the security staff was rude and surprisingly illogical. One security staff member, after checking the passport quickly (in less than 3 seconds), claimed there was a missing departure stamp of a travel to Budapest. Taking into account that my girlfriend is Serbian and every time she leaves her country her passport is stamped (there are more than 50 stamps now in her passport), and also that many times the security control in some countries only scans the passport and does not provide her with any stamp, I do believe it makes no sense to try to find all matching stamps from a collection of 50 or more. However, what strikes us most was his annoying attitude, the security staff member, more than trying to help her, he forced her to find the departure stamp even though she tried to explain to him repeatedly the reasons why it is so difficult to find that stamp among more than 50 different stamps. She also asked him politely to check the computer database, where for sure it is registered all the required information of the passport, and which seems a more standard method for passport control. He just repeated: "it is not my problem, find it", without no aim to look polite or to check anything in his computer. After more than 10 minutes, with a enormous queue behind her, and my girlfriend on her edge, he allowed her to pass, saying: "It is not my problem Hungary passport control staff are not doing their job, I don't even know why they are still in Europe. They shouldn't be in Europe".