✅ Verified Review
| My wife and I both came through Frankfurt airport on connecting flights to and from the US, separately coming from the US and together going back to the US. On the way through the first time, we both remarked that the security checkpoint people (who are German Polizei on detail at the airport) were not only unnecessarily slow to the point of lethargy, but were unprofessional and menacing in an odd kind of way. They're all very young men who spend the entire time laughing and joking with one another, while intermittently delivering sneering, low-key abuse to the travelers who have to go through their checkpoints. On the way in, the young man who checked my passport was laughing with his friend and then switching to a deadly serious face when I walked up, after which he tried to imply that I was traveling with a young woman at another window. It was an inappropriate interaction that left a bad taste in my mouth. My wife said that the security guy she dealt with was also strange such as when the guy tried to trip her up by speaking in Polish because her US passport lists Poland as her place of birth (she does speak Polish fluently, but this kind of thing never happens anywhere else). On the way through on the way back, we were caught on our plane from Rome without a gate to park for 30 minutes because, as the Lufthansa pilot literally said through the intercom on the plane, "Lufthansa is paying Frankfurt airport to do a bad job." Not a good look for the main hub of Lufthansa. The airport is very inefficiently laid out, especially Terminal 1's Z50-69 (where our connection was at the end), which is, end-to-end, literally 1km from the center of the airport (it adds maybe 15 additional minutes walking from the point at which you enter it). Since we were made very late by an absurdly short scheduled connection time of 45 minutes and the mess-up with our gate, we had to sprint. The airport staffer very nicely let us go through a first-class line to the security checkpoint (kudos to her), but said that she couldn't help us move farther up in security because the Polizei wouldn't let her. Now, the TSA in the US and other security agencies in other countries have tons of problems, but the concept of using security personnel to judiciously move people with tight connections up in security lines is pretty universal and a hallmark of efficiency - not at Frankfurt apparently. The Polizei could see we were anxious and made jokes to each other about it. The line allowed us to move up a few people, and then when we finally were called up to a window, the guy moved like a slug as we panted and sweated in anticipation of reaching our plane, which by this point had actually concluded boarding according to the time. He tried to get my wife to give him her Polish passport as well, which she doesn't have anymore, and wasted additional time just sitting there for another 20 seconds before passing the passports back. We sprinted to the gate and the Lufthansa crew very nicely let us still board, as the last passengers, no thanks to Frankfurt's awful security people and, according to the pilot, regular logistics mess-ups.