✅ Trip Verified
| What a terrible airport and Lufthansa is the worst at this airport - at least for those for us coming from the US. We flew in and out of Frankfurt on LH twice the past year, each time Lufthansa was late and then with many of us needing swift action to make connections we park somewhere near France and wait for buses instead of being docked at a gate. You would think with both our flights being hours late and having spent over 9 hours inbound they could at least plan for the buses and have them ready, no way, another 1/2 hour plus waiting for the first bus to show-up. Then re-booking was a nightmare (because we all did miss our connections) and the Lufthansa service agent told us we could not rebook in the Lufthansa lounge and wait time in the packed service area was over 2 hours. The snide, rude, Lufthansa agent handing out numbers for rebooking claimed we had to wait there for our number - and I asked him three times nicely. Turns out the automatic machines would rebook as would the lounge - was he on some kind of power play? Then they changed the gate three times in 1 hour with the changes at opposite ends of the airport. About 1/4 of the moving walkways were being repaired as we ran back and forth. In the USA they say "friends don't let friends fly LAX", as a heavy traveler for business and pleasure I now appreciate LAX and its service people are a paragon of virtue compared to Frankfurt and its service people. If I could give negative numbers on some of the ratings I would - again - this is not one experience but two in the last 9 months and each consistently terrible on all accounts. Try to use any other airport but this one - my few experiences with Munich have been good in contrast.