top100_2016  

Frankfurt Main Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 452 reviews
3/10
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7/10

"there isn't a seamless connection"

(Germany)

Most functions in the airport were pretty smooth. Decent variety of different types of food (including vegetarian or vegan options). The funniest thing about Frankfurt airport is the fact that you don't really have the facility to use a trolley all the way from the railway station to the flight terminal, and the with a heavy bag all the way there isn't the most pleasant experience. On the way back, I did manage to get a trolley (at a non-refundable cost of 1 EUR, which you may not be carrying if you're entering Europe for the first time) but again there isn't a seamless connection between the airport terminal and DB bahn station and so you have to end up carrying your luggage for certain legs.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
6/10

"terminals are vast, spacious and well maintained"

(India)

Good but not amazing. The terminals are quite vast, spacious and well maintained and clean. But it fails to be a amazing airport on various terms. After our arrival I had to take a staircase in a narrow corridor - being a young guy I had no issues but did not seem good for senior citizens and families with young children. There was only one lift and it was quite small. It took me quite sometime to reach the shuttle train to terminal B after a long walk following all signs and directions. The view from the train was amazing though. Prior to security check there were many good shops on the way but past security check I could not find good restaurants and forget about shopping.
Experience At AirportTransit
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"trying to buy a train ticket took over 60 minutes"

(United Kingdom)

Poor signage and directions at Frankfurt airport. After a route march I found passport control after being in the terminal for 15 minutes. Passport control and baggage reclaim was fairly simple and quick. Trying to buy a train ticket took over 60 minutes to complete. This was due to the lack of serviceable ticket machines in the concourse - of the 6 I tried, none were working. I then joined the queue which snaked around the concourse only to find out of the 6 sales points 3 were open. There were no signs anywhere to tell you that on the upper level there were another 3 sets of tickets offices all of which had to be passed to get to the trains. For departure the signage seems to be a problem which caused queues at passport control has there was only one sign for three sets of passport controls which all were open and manned fully. A good mix of shops and places to eat, however the tables did need to be cleared in McDonalds.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"disastrous taxi managemnt"

(Germany)

Disastrous taxi management at Frankfurt airport while building works continue for over 9 months. Bad signs all over. No indication where the queue begins. Anarchy at busy times and a token gesture of an occasional controller who just makes matters worse - a disgrace at the gateway to Germany.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"let a huge queue build"

(United Kingdom)

Awful. I have to travel to Frankfurt every week on business and the security are painfully and unnecessarily slow. Two weeks ago they made me take every single cable out of my cabin bags (not just laptops and phone), insisting these "are the rules" (they are not anywhere in the world). Today, they let a huge queue build snaking back into the terminal and the gate closure time to pass before finally opening more than ONE lane through the bag scanners. A serious pain. Every week.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"staff were very friendly and efficient"

(Portugal)

Airport was very clean and it was very easy to move around from one gate to another. There was enough shopping areas to keep you entertained and enough restaurants to satisfy your needs. Bathrooms were clean and spacious. There was enough room to get a seat and wait for the plane. Information at the aiport was very good, staff were waiting for us at the airplane to inform all passengers of gate changes and to make sure everybody was informed. Staff were very friendly and efficient. Boarding was simple and fast. The airport is big, that is no news to anyone and you do need to walk quite a bit from gate to gate, also there are a lot of passengers and people moving from place to place, so it is not the quietest of aiports but it is very good.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"disgusting state of the toilets"

(Canada)

Calgary to Lisbon transit between Air Canada and Lufthansa, outbound and inbound was a bit harrowing because of the size of Frankfurt airport and its various security protocols, but there are plenty of airport staff to assist with directions so that things went smoothly and well within the two hours I had available for both transits. However, the reason I am writing this review is to complain about the disgusting state of the toilets at the airport. The toilets at the gate to Lisbon were blocked and overflowing and the urinals smelt. The toilets at the gate on the return to Calgary were filthy. For an international airport of its stature these conditions are deplorable.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"avoid this mess"

(Germany)

Changing planes at Frankfurt Airport is a terrible experience. Arriving from Terminal 1B Non-Schengen in transit to 1B Schengen, same terminal, requires going through security with long waiting lines. In the Schengen area of Terminal 1B there is no lounge. The nearest lounge is in 1A. To get there, you have to stand in lines to take an elevator to the basement then walk 1km past the dreaded tunnel, then stand in lines to take the elevator up again. In 1B, there was only one restroom for 10 adjacent gates. People standing in lines waiting for the restroom. In area 1A, more restrooms are available but all filthy with puddles on the floor. Even in the Lufthansa lounge people stand in front of the restroom, waiting in lines. Boarding is often via bus, so priority boarding gives you the privilege of spending more time on the bus waiting for departure. If at all possible, go via Munich or Dusseldorf and avoid this mess.
Experience At AirportTransit
Date VisitApril 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
8/10

"easy and efficient transfer"

(United Kingdom)

Transferring on a flight between UK and Switzerland between Terminal A and Terminal B. Easy and efficient transfer through a busy airport. Signage can be a little confusing and walking distances can be quite long so do need a reasonable transfer time between flights.
Experience At AirportTransit
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"service should be the same"

(United Kingdom)

Well, a mixed review. Arrival and onward flight with Lufthansa was great, until I got to the departure gate and was greeted with staff who did not care about the passengers, but seemed more interested in talking to each other and discussing what they done at the weekend. The flight was delayed but the staff could not be bothered to make any tannoys or announcements. The delay was about 30 minutes but talking to other passengers the flight to Berlin has a habit of been delayed or cancelled, however, gate staff gave the impression of been there to chat amongst themselves. The return flight however was completely different, the gate staff were friendly and happy to help. Ok I did travel from Terminal B but the standard of service should be the same.
Experience At AirportTransit
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes