Frankfurt Hahn Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 41 reviews
3/10
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1/10

Frankfurt Hahn Airport customer review

Review by (Netherlands)

What a bad experience. Airport in the middle of nowhere. P4 also in the middle of nowhere. Shuttle service. No signs at parking lot which direction you have to go to catch the bus so you walk in cold and rain about 1 km. If you have passed customs there are no sanitary facilities so no toilets or whatever. If we returned and we would like to catch a cup of coffee and some bread payment with credit card or pin was not possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Frankfurt Hahn Airport customer review

Review by (United Kingdom)

Had the misfortune to be diverted here from Luxembourg. What a dump. We sat on the plane for 90 mins waiting for transport to the terminal only to eventually find there was no transport and that we could have walked the 100 metres to the terminal in about 2 minutes. Paid Eur12 for the bus cash only of course. Bus left 45 mins late whilst the driver eat his lunch and waited for other flights. The whole place has a low cost feel to it from the humourless staff to the basic nature of the facilities. How it can be called "Frankfurt" Hahn when it is about 150km from the city is beyond me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Hahn Airport customer review

Review by

Long drive which was totally unexpected thought I was going somewhere near the Frankfurt airport and rude staff but once my problem was straightened out (in the long ticket line) I started to enjoy my time at the airport. I am of the mindset that you get what you pay for. My flight was so cheap that I was okay with putting up with the minor conveniences. My lessons learned park in the cheapest parking lot (the closer you are to the terminal the more it costs) print out your ticket before you arrive at the airport (extra cost if you do not do so) and make sure your bags are not overweight. If they are you must wait in a very long line pay the extra costs and then go back to the original line and check your bags in again. Thankfully we got to the airport in plenty of time to handle these hiccups.
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3/10

Frankfurt Hahn Airport customer review

Review by

I think this is typical of the budget airline approach. Once you accept that then it works well. It's a clean and functional airport and we found people friendly and helpful.
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4/10

Frankfurt Hahn Airport customer review

Review by

If you come to Frankfurt-Hahn airport and hire a car from there make sure you know where the car-hire return parks are. I returned in the dark at 5am using the sat-nav directions supplied by Hertz and was told I had arrived when I was nowhere near anything recognisable. There are no signs directing you to the car-hire returns (certainly nothing easily seen at night) Hunting around in the dark with a plane to catch I decided to return the car to a long-stay car-park which itself was over 600m from the terminal. There was no box in the airport desk to safely return the key so I had to put it behind the desk and hope the staff would find it when they arrived at 7am. which they did. Apart from that the airport is adequate!
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1/10

Frankfurt Hahn Airport customer review

Review by

Avoid to fly to this so-called airport. Everything is mounted to pick additional money from passengers. You go to the check-in counter and they say you have to pay extra-weight first at another counter you go there and you wait a long time to pay for it when you come back you wit and the same person tells you have to go to another check-in counter and it keeps going until someone tells you check-in is closed for your flight! Personnel is rude and won't help you solve any problem.
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4/10

Frankfurt Hahn Airport customer review

Review by

Yes the airport is a long way from Frankfurt bur the bus service is frequent and reasonably priced at 12 euros. I find it a pleasure to use an airport without the crowds.
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1/10

Frankfurt Hahn Airport customer review

Review by

The airport in Hahn referred to as Frankfurt is indeed a marketing sham made worse by the RyanAir ticket counter staff's insistence that misnaming an airport with that of a distant city is quite common. This is quite a shell game charging 12 Euro to drive airline passengers who've made every provision to get to the Frankfurt Airport on time in order to be subjected to an unexpected 1-1/2 hour bus ride to a remote cow pasture somewhere near Luxembourg. Is there any sense or reason for this? As for RyanAir a better attempt at customer service to alert passengers that their Frankfurt departure will actually take place at a remote and completely different airport. Why not simply call it the Hahn Airport? We could all live without the false advertising especially when this confusion costs extra money in rebooking fees and much lost time waiting for another flight.
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4/10

Frankfurt Hahn Airport customer review

Review by

I travel to and from the UK every couple of weeks and cannot complain about Hahn airport in any way. If one makes correct provision for travel time it can be a pleasant experience. One has to bear in mind that the flights themselves are usually cheap with no frills to a certain extent this applies to the airport too. There are no frills. Admittedly things are not always 'cheap' but then which airport is? The staff are mostly friendly and when flying these days is akin to getting on a bus I don't see what the fuss is about. Bus stations are hardly fun places and most times my flights have been cheaper than a bus fare! I will continue to use Hahn regularly and would recommend it to anyone. Make provision for onward travel and for the budget conscious Hahn is still a good option. The bus service into Frankfurt Main is frequent and reasonably cheap ar €12 for a single. No complaints. I would suggest that future travellers do more research before griping!
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3/10

Frankfurt Hahn Airport customer review

Review by

I agree with others that this airport is way too far from Frankfurt to be called a Frankfurt Airport. The bus service from FRA was on time - and journey was scenic. The airport reminded me of flying in the 70s when most medium-sized airports were like that. It has what you need - rental car cafes telephone internet and clean toilets. Only problem was that there were not enough chairs to sit in the departure hall - and the Ryanair open boarding system makes you stand for a while in the halls.
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