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Frankfurt Hahn Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
3/10
No Skytrax Rating
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1/10

"this place is a throwback"

(United Kingdom)

The other reviews are right. This place is a throwback. Finding you car after picking up keys involves wandering about in the pitch dark in a massive windswept car park with no signposts, using a handdrawn map that bears no relationship to reality. Expect to scramble down muddy banks, as in places there are no direct paths to the parking lots. Then try to find you car in the pitch dark amongst the vehicles abandoned by car hire firms. On return, there are no signposts to return car hire. You have to drive to the cargo centre and then weave your way round various unlit and unsigned roads. Then there is a stiff climb up the hill in pouring rain and howling wind. The capacity and efficiency of security is woeful. Expect to take forever. Airside the facilties are very limited. If you flight is international and delayed, then you get herded into a miniscule departure lounge after passport control with no facilities and seriously inadequate space and seating. Announcements are poor and barely audible. There are no airside information staff. Customer care? - don't make me laugh. Then when you plane does arrive 3 hours late, you have to walk across the tarmac, in our case about half a kilometer in torrential rain and a wind gusting 50 mph. If you have any choice, use anothe airport. It is like the old package holiday charter airports of the 70s.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"well organised and efficient"

(United Kingdom)

FRA Airport was on both the occasions we used it, clean, well lit, well organised and efficient to get through. Both transiting Non Schengen and Schengen. With a delay on our inbound from MAN we believed with only 45 minutes we would struggle to make our US connection, but made it with time to spare - UK transit passengers only transit one security point from B to Z concourse. While there is a fair degree of walking its no worse than any other major hub and I have done many.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Frankfurt Hahn Airport customer review

(Netherlands)

What a bad experience. Airport in the middle of nowhere. P4 also in the middle of nowhere. Shuttle service. No signs at parking lot which direction you have to go to catch the bus so you walk in cold and rain about 1 km. If you have passed customs there are no sanitary facilities so no toilets or whatever. If we returned and we would like to catch a cup of coffee and some bread payment with credit card or pin was not possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Frankfurt Hahn Airport customer review

(United Kingdom)

Had the misfortune to be diverted here from Luxembourg. What a dump. We sat on the plane for 90 mins waiting for transport to the terminal only to eventually find there was no transport and that we could have walked the 100 metres to the terminal in about 2 minutes. Paid Eur12 for the bus cash only of course. Bus left 45 mins late whilst the driver eat his lunch and waited for other flights. The whole place has a low cost feel to it from the humourless staff to the basic nature of the facilities. How it can be called "Frankfurt" Hahn when it is about 150km from the city is beyond me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Frankfurt Hahn Airport customer review

Long drive which was totally unexpected thought I was going somewhere near the Frankfurt airport and rude staff but once my problem was straightened out (in the long ticket line) I started to enjoy my time at the airport. I am of the mindset that you get what you pay for. My flight was so cheap that I was okay with putting up with the minor conveniences. My lessons learned park in the cheapest parking lot (the closer you are to the terminal the more it costs) print out your ticket before you arrive at the airport (extra cost if you do not do so) and make sure your bags are not overweight. If they are you must wait in a very long line pay the extra costs and then go back to the original line and check your bags in again. Thankfully we got to the airport in plenty of time to handle these hiccups.
no
3/10

Frankfurt Hahn Airport customer review

I think this is typical of the budget airline approach. Once you accept that then it works well. It's a clean and functional airport and we found people friendly and helpful.
no
4/10

Frankfurt Hahn Airport customer review

If you come to Frankfurt-Hahn airport and hire a car from there make sure you know where the car-hire return parks are. I returned in the dark at 5am using the sat-nav directions supplied by Hertz and was told I had arrived when I was nowhere near anything recognisable. There are no signs directing you to the car-hire returns (certainly nothing easily seen at night) Hunting around in the dark with a plane to catch I decided to return the car to a long-stay car-park which itself was over 600m from the terminal. There was no box in the airport desk to safely return the key so I had to put it behind the desk and hope the staff would find it when they arrived at 7am. which they did. Apart from that the airport is adequate!
no
1/10

Frankfurt Hahn Airport customer review

Avoid to fly to this so-called airport. Everything is mounted to pick additional money from passengers. You go to the check-in counter and they say you have to pay extra-weight first at another counter you go there and you wait a long time to pay for it when you come back you wit and the same person tells you have to go to another check-in counter and it keeps going until someone tells you check-in is closed for your flight! Personnel is rude and won't help you solve any problem.
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4/10

Frankfurt Hahn Airport customer review

Yes the airport is a long way from Frankfurt bur the bus service is frequent and reasonably priced at 12 euros. I find it a pleasure to use an airport without the crowds.
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1/10

Frankfurt Hahn Airport customer review

The airport in Hahn referred to as Frankfurt is indeed a marketing sham made worse by the RyanAir ticket counter staff's insistence that misnaming an airport with that of a distant city is quite common. This is quite a shell game charging 12 Euro to drive airline passengers who've made every provision to get to the Frankfurt Airport on time in order to be subjected to an unexpected 1-1/2 hour bus ride to a remote cow pasture somewhere near Luxembourg. Is there any sense or reason for this? As for RyanAir a better attempt at customer service to alert passengers that their Frankfurt departure will actually take place at a remote and completely different airport. Why not simply call it the Hahn Airport? We could all live without the false advertising especially when this confusion costs extra money in rebooking fees and much lost time waiting for another flight.
no
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