Fortaleza Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 6 reviews
2/10
No Skytrax Rating
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1/10

"very slow, impolite and not helpful"

(Germany)

Trip Verified | After I had already checked in online, I had to wait for a very long time at the check-in counter for document verification. The staff were very slow, impolite and not helpful. I was informed that there is no business class lounge at the airport I could use. As compensation for the missing lounge, I asked for a voucher for a drink at the airport bar and was sent away without any voucher or anything at all, not even a "sorry". Then we had to wait for 45 minutes for the passport control to open for international passengers. Behind the security checks, there was only one single little shop with a very limited choice of food and drinks. What a miserable farewell to Brasil. This airport? The worst I've ever used. By all means, don't come here, if you can avoid this horrible place!
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
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2/10

Fortaleza Airport customer review

(Brazil)

Still a bit of a dump. The airport expansion/modernization project first promised for 2013 then 2014 is now scheduled to be completed in 2017 and even that may be in doubt since a new bidding process may be required.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Fortaleza Airport customer review

(Brazil)

Still no noticeable changes to increase capacity or comfort in anticipation of the 2014 World Cup. No decent hotel options anywhere nearby. Options to get to the city's beach areas where most hotels are located are taxis and crowded public busses (plus a limited number of hotel shuttles).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Fortaleza Airport customer review

This airport has gone downhill in the last couple of years. When we took off in mid-May of 2009 during a steady rain the main terminal roof was leaking in several places and there were buckets placed throughout the terminal to catch the leaking water though there were still several puddles. All airport parking is uncovered and there have been news reports of robberies of people as they leave the lot. The FIFA team that inspected and ultimately approved Fortaleza for 2014 World Cup games did visit the airport - fortunately for the city the inspection did not occur on a rainy day.
no
na

Fortaleza Airport customer review

Clean and modern when it was inaugurated maybe 15 (?) years ago this airport is showing its age. The large arching windows meant to let in light into the main ticketing/check-in areas are perpetually filthy. Check-in area usually not too crowded especially with the de facto demise of Varig Airlines and de jure demise of Air Madrid but lines can vary widely by airline and time of day. There is one line to get into the boarding area and at times the airport folks will now allow you in until a certain time (which makes no sense since you will just be sitting in the boarding area). Pretty boring airport for a long wait. Food and shopping alternatives are limited and nearly non-existent once you go through security. Competency of airport staff uneven at best. Wait for luggage can vary widely but usually not too bad. I have arrived only on domestic flights so cannot comment on immigration/customs procedures. I departed once on an international flight (with 2 domestic stops en route) and the only difference for boarding was having to take off my shoes (and show my passport).
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