✅ Trip Verified
| Reviews of Fort Lauderdale Airport have been none too complementary, particularly in relation to getting between terminals and the arrival experience. The airport is undergoing extensive refurbishment to bring it into the 21st century and more humanely manage the 32 million passengers that passed through its gates in 2017. As of March 2018, there's still some way to go. Arrival from LGW on a BA flight started off badly as we were kept waiting 30 minutes until we could disembark. This is commonplace, apparently. A touch of amusement was added to the frustration when some new glass doors just inside the terminal refused to accept a key code. Eventually, they did open and one had a chance to see what the new airport is going to look light: light and spacious, but with the usual long walkways to get to customs and baggage collection. Like other US airports, FLL has Automated Passport Control (APC) which gives passengers the good feeling that getting through customs will be much quicker, but which turns out to be just another level of bureacracy and adding yet more mug shots and fingerprints to the database that the US must have on every entrant. The overall process of getting through customs and baggage collection, plus someone to check that the APC had a stamp on it and another to relieve each passenger, added up to just over an hour. That's not that bad, as many reviews report waits of several hours. Once out of terminal 4, it's then a matter of waiting for the complementary shuttle to take one to terminal one where the car rental is also based. In the end, we gave up with the wait and paid $20 each to a man with a minibus who took us there a lot quicker. For the return trip, we used the complementary shuttle and were impressed by the helpfulness of the driver, who actually got out of his seat to help people on and off with their luggage. Check-in for BA Club World was absolutely fine, but the security check process was made over-complicated by staff putting everyone through the 3D body scanner and insisting that everything (tissues and gum included) were removed from pockets - and giving passengers plenty of attitude if those requirements weren't adhered to. Surprisingly, there's no business class lounge in the international terminal, which seems a huge oversight if FLL wishes to attract premium customers. That said, there was a spacious area prior to the gates with plenty of seats (including rocking chairs) overlooking the runway and a number of food and drink concessions. And there was free WiFi. Unfortunately, some of the staff possessed the same attitudinal problem as that encountered going through security. Overall, FLL was better than we'd been led to believe and we'd use it again in preference to Miami.