✅ Verified Review
| I'm currently sitting at the cafe (Paul) not too far from the entrance to the check-in desks. I should be on my easyJet flight arriving at Southend airport in the next 20 mins. The reason why I'm not on the flight: the exceptionally bad management of this airport, and the resulting chaos of too many people. Having already checked in online we were greeted to queues stretching from every bag drop and check-in counter that I could see, the worst of it was the easyJet counters, we had 2 bags to drop off, but had to stand behind 50+ people for over 50mins, when we reached the counter and dropped our bags off, the lady behind the counter said we should get through security quickly. So we hurried to security via the escalators, only to be greeted by about 150 people waiting to get through security, we spoke to two staff there, both of whom suggested we ask every person in front of us to let us go past them, as they are security there's nothing they can do. I've yet to see anyone try asking 75 people in front of them in a queue if it's alright to pass in front of them, without a fight erupting. So finally getting to the X-ray machine and metal detector 30 minutes later I ask if I should take my shoes off, the staff member says "it's fine", I ask "are you sure" and they reply "yes it's fine". I go through the metal detector, and it goes off, the security personnel pats me down, and asks for me to take my shoes off and he puts it through the X-ray machine again. At this point I realise there's a very slim chance of getting to the boarding gate, but there's no one to speak to. So I'm rushing to get to the gate, but am greeted to a duty free shop busy with people, which I need to get through to get to the desks, there's a complete jam of people near the end of the duty free shop as some very smart person thought of putting the entrance to the border control gates right there, I had to push past people going both ways just to get into the queue for the border control, I got into the queue for electronic passports, thinking this would be quick, but no, these machines weren't allowing some people through, and they weren't all working. Finally getting to one of the gates, it reads my passport and I wait for it to scan my face, but instead of adjusting it's height for someone who is 6 ft, it adjusts for someone who is 4 ft, and so it can't read my face and I'm trapped between the barriers until it can, then magically the barrier opens up (a major security flaw in my view as a facial recognition system shouldn't accept someone's stomach as a facial ID, I will be reporting this to the relevant international/European authorities). So I finally get through, check the displays for my gate (which doesn't say the gate is closed), run to the gate and find out the flight has already left. Easyjet staff takes us around to Arrivals to pick up our bags and takes us back to departures to speak to easyjet information, they also don't have luggage storage here currently.