Entebbe Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 11 reviews
5/10
No Skytrax Rating
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7/10

Entebbe Airport customer review

Review by (United States) 19th January 2015

Visited Uganda on 12/30/14 and departed on 01/09/15. Both arrival and departure experiences were smooth. Arrival hall is rather large. There is mandatory health screening before one can proceed to visa/passport control. Obtaining a visa is relatively easy. Present valid passport and make payment. Baggage claim appeared to be a rather large area with perhaps 2-3 carousels. At departure level the lighting seems rather deem. There is the mandatory screening of bags before you can enter and check in for the flight. The staff is very friendly. The facilities are clean and the departure hall appears small given the amenities (gift shops dining and duty free). The Karibuni Lounge is excellent. It puts to shame US airline lounges in the USA with its food offerings and amenities. Bathrooms are cleaned frequently by an attendant. Overall no issues with EBB airport. Immigration control staff are very friendly. The only drawback to this airport is that passengers have to be dropped off in the parking area and then make their way around the roadway to the departure level.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
8/10

Entebbe Airport customer review

Review by (Australia) 14th January 2015

Entebbe airport sets good standards for an airport in Africa. Though I do not recommend staying in it for hours it is still a clean safe place. Coming from Sydney it is ok. Its clean and the lounge is amazing. Though having kids with me did make a hassle. Otherwise its a nice quiet airport to go to. Especially when the border security allowed me to go from the back to the front of the line. I like it.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
1/10

Entebbe Airport customer review

Review by (South Africa) 25th June 2014

The airport is old. Staff is friendly. The airport is no longer capable of dealing with the large numbers of traffic passing through.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
8/10

Entebbe Airport customer review

Review by (United Kingdom) 20th May 2014

Used Entebbe airport yesterday to fly to Dar-es-Salaam and was pleasantly surprised. Terminal is very small but clean staff are friendly and welcoming and the facilities are fine to while away a couple of hours. One of the best airports I've used in the East Africa region and wish all border control staff could be as pleasant!
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
4/10

Entebbe Airport customer review

Review by 18th September 2008

I live in Kampala and fly in and out of this airport regularly. It is a rather small and quiet airport clean and modern after the refurbishment. There is not much to do a few duty free shops (overpriced) craft shops and a restaurant. Check-in area can be very crowded especially for BA KLM and Emirate flights. For all other international flights it is sufficient to arrive at the airport 1 hour before departure. The best this airport has to offer is probably the lounge. Clean extremely comfy sofas big TV screens friendly service hot showers internet access and an electronic massage chair.
no
4/10

Entebbe Airport customer review

Review by 5th September 2008

Inbound they are now taking the passengers thru a temporary barrack on the side of the terminal. At the moment the arrival hall is being upgraded for CHOGM. Anyway it went quite smooth through immigration but the baggage area was very tiny for a A330 full of baggage. Departure was smooth. Remember that all of the airport is non-smoking. If you pass immigration there is really no way back. Lots of crafts to be bought if you have not bought enough already. One restaurant with a ok selection. Need new airconditioning.
no
/10

Entebbe Airport customer review

Review by 25th June 2006

Inbound: no problems quick and efficient. Outward bound: Spent an uncomfortable night in the public area on hard chairs and passed the time swatting mosquitos. Any air conditioning was made redundant by the doors being kept wide open. However check in was efficient and friendly. What a contrast when in the departure lounge. It was much cooler and refreshments were available with a reasonable variety on offer. General comment on the people and the country: wonderful.
no
/10

Entebbe Airport customer review

Review by 28th June 2005

Not much in terms of Air activity. Probably the best attention I have ever got from airport staff maybe because not so many people go through. Staff were genuinely friendly and willing to offer help. Apart from the local crafts there is not much to buy from the duty free that you wouldn't find at your average African airport. Only 2 terminals; departures and arrivals. What else would you expect from such a small place. Worth noting is the fact that you may have start your journey from Kampala at least 3 hours before departure as traffic from the city can be such a nightmare.
no
/10

Entebbe Airport customer review

Review by 4th December 2004

Nice airport and not very busy. Staff were flexible and knew their job well. Business lounge is comfortable though the food is nothing exciting. Duty free options beat Nairobi but do not both if you are transiting through Europe or Dubai. Expect an hour drive to Kampala a fair bit more if you are hitting morning rush hour.
no