Edinburgh Airport

✅ Verified Review | I have ben using this Airport for many years for work and leisure purposes And sadly it has deteriorated over the past ten years. The only improvement to my mind has been the Tram Terminal which enables one to travel in relative uncrowned comfort. The check-in area is appalling. Overcrowded, nowhere to sit and lack of signage makes it a very stressful area. The self check-in posts are a trap for the unwary as nobody explains that one should not tear off the tear-0ff passenger bag identity tag, resulting in confused passengers having to queue up again to check in at the counter. The Monitors are inadequate and unclear as one Monitor carries information for both Terminal 1 and 2 with obvious confusing results. I checked In at 15.30 for a 18.10 Ryanair flight to London and went through Security with the usual panicked staff barking orders. When the gate was announced we made our way to Gate 1k via the one very unclear information post, and as soon as we arrived an announcement was made to the effect that our gate had been changed to Gate 20 therefore we all turned around and headed back. No member of ground crew was ever seen until we left. We then noticed enroute that the new departure time was 21.45. No announcement was made and no explanation given at any time. After one hour we were given a miserly £3.50 Voucher which enabled me to buy a small container of fruit And then sat with all the food outlets closing at 20.00 In Freezing cold conditions. My extra layers were all checked in and the Lounge was full of delayed passengers looking cold and hungry. We were called to Gate 20 at 20.30 and called into line where most passengers stood patiently for at least 20 minutes As the disembarking passengers were still on the plane. The metal benches and the freezing conditions made it another uncomfortable wait. Why do you need Air-con when the outsize temperatures hover around 11 degrees? We eventually took off at 22.10 and the only apology we received was from Ryanair crew. I eventually made it home to London at 01.45.

The current international arrival hall and baggage collection area is totally inadequate. Three Border guards on duty at 2.15 pm. No electronic systems available. Three ladies toilet cubicles and two for gentlemen, crazy. One baggage reclaim carousel which was not working when we arrived. No PA system to advise passengers what was wrong and, more importantly, when is was likely to be fixed. To add insult to injury there were no taxis available to allow escape from this nightmare. All in all from the time we landed to departing the airport it took us 1 hour and 40 minutes until we manage to get away from the Airport. Please get the operators to confirm this is a temporary system, if it is not then the word is going to get out to the world "don't bother visiting Scotland via Edinburgh".

First visit to Edinburgh airport en route to Prague and first with budget airline Easyjet. My unacceptable experience relates to the security staff. I was embarrassed being Scottish and wondering what the many visitors to our country must think of us. The attitude and rudeness was totally unacceptable. I was not impressed with the new Edinburgh Airport in line with other airports visited and a poor reflection on our capital city. I travel from Glasgow Airport several times a year and my experience of the airport and the staff is so different from my Edinburgh visit that lessons could be learned. Shame on you Edinburgh, time for major improvements.

Delayed by an hour missing a vital connection at London Gatwick and why? Because a poor disabled passenger was stuck on board the inbound aircraft and Edinburgh Airport failed to provide passenger assistance to help him/her disembark. We stood at the gate for an hour, the delay mounting and mounting, while easyJet staff searched in vain for someone to offload the final passenger, and when we finally made it onto the plane, the pilots sounded as irritated with the situation as we were feeling. Disgraceful treatment of a passenger with special needs, and several of my fellow passengers down to London were also upset at missing connecting flights, buses, trains, etc. Oh, and the departure lounge and toilets are rarely cleaned. I'll fly from Glasgow next time.

Long Stay Parking with a prepaid option worked well, with a couple of minutes wait for the shuttle each way. The rest of the experience was pretty dismal. Poor availability of information screens, poor signage and a layout typical of an airport which has grown rather than being planned. Seething crowds everywhere and hardly any seating away from the gates. Security is what it is but other airports eg LGW, manage to make it more of a human experience rather than feeling like a product being processed. Didn't bother with any of the eating places - too crowded. Happily we checked in online and avoided that scrum but Easyjet parked off stand requiring us humping our bags down and up several flights of stairs each way. Looks and feels like an airport operating beyond its design capacity and just not a very good experience of the capital's airport.

✅ Verified Review | Edinburgh airport has recently been extended and they seem to have successfully made every part of your travel experience worse than it was before. And for this privilege they will charge you some of the most expensive airport parking in Europe. The passport control is now in a purpose built shed. So is the luggage collection but I think they forgot to tell the baggage handlers where it is as we have been waiting for nearly an hour and the bags haven't arrived yet.

I frequently fly in and out of Edinburgh airport, departures are fine but the wait for baggage on arrival is unacceptable, regularly over 30 minutes. This issue should be addressed as it is a poor experience for all customers and especially for first time visitors to Edinburgh. From a concerned Edinburgh resident.

Arrival into Edinburgh from LCY, 2100, on 2 August. There were several spare gates at the time we landed, but the aircraft was parked at a remote stand, which meant about 15 minutes having to wait for the buses to arrive; and then, we were driven over to the opposite end of the terminal to disembark. This is the sort of thing which adds mightily to passenger frustration, and makes taking the train a quite-attractive option in future.

It's a shambles from start to finish. Security is awful, rude staff and long queues. Terminal can't cope with passenger numbers now. Taxi rank signage is awful and then being forced into a car instead of a taxi is not very professional either. Sort it out.

I arrived at Edinburgh Airport on 11th July 2016 on flight EZY6984 from Copenhagen. The arrival experience into Edinburgh Airport was nothing short of embarrassing for me, as a resident of Scotland, and made our capital city international airport the subject of ridicule from foreign passengers. If you are continually putting significant effort into increasing passenger numbers, you must match this with improvement in areas such as Arrivals and access roads. 1) The aeroplane was held back for 5 minutes waiting for a stand. Why was no stand available at the time of landing? 2) On arrival at the stand there were no stairs to allow disembarkation and even the captain sounded frustrated in his apologetic announcements. Why were no stairs available? 3) It was 10 minutes before one set of stairs arrived and all passengers had to disembark from the front of the aircraft. Why did only one set of stairs arrive to disembark passengers? 4) We were then required to squeeze into two buses, which were totally inadequate for the number of passengers on the flight. Why were the buses supplied inadequate for providing a comfortable transfer? 5) After all passengers had disembarked, both buses were then held for over a further five minutes before leaving on a journey round the entire airport to what I presume is the only passport control area. Why were both buses held? 6) Thankfully passport control was very efficient, is this facility run by Edinburgh Airport? 7) In the corridor between passport control and the baggage reclaim area there was a group of five or so well-dressed people filling in forms. I asked one what they were doing and was told they were surveying of one in ten international arrival passengers. It appeared to me as if they were completing the forms themselves, but he explained they were completing them with information from earlier interviews. In the time I was in the baggage reclaim area the interviewers were still there, passengers continued to file through and no one was stopped. The interviewer did say, however, that the general feedback he was receiving indicated that the airport was “not quite fit for purpose”, an understatement in my opinion. What is being done to learn lessons and improve from that feedback and my experience? 8) Then in baggage reclaim, there was a further delay of at least 40 minutes, with no luggage from any flight being delivered, whilst passengers from other flights continued to crowd into the area. Why was no baggage delivered to the baggage reclaim area during that period and why was there no proper explanation and apology? 9) Finally, when baggage did start to be delivered at Belt 1, there was no indicator on screen showing which flight it related to. By this time people were standing three or four deep round Belt 1 and straining to catch a glimpse of each bag to see if it was there’s. Why was there no announcement, or indication on screen, of the flight to which the baggage applied? I wrote a complaint letter to Gordon Dewar. Mr Dewar replied blaming most of the problems on EasyJet and Menzies their baggage handlers. I believe the airport management should take responsibility for all that goes wrong at their airport.