Edinburgh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 548 reviews
3/10
No Skytrax Rating
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2/10

"no communication from them"

(United Kingdom)

Unverified | My flight from Edinburgh was late. The staff at the gate didn't bother tell us it was late. They kept chatting and laughing with each other and there was no communication from them. One of the staff just sat on a seat and almost fell asleep. The other bad thing about this airport is how expensive everything is. Almost 5 pounds for a coffee and a muffin!
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"took over an hour to escape from airport"

(United Kingdom)

Verified Review | Seems that many other travellers have had a similar experience of the late night arrival slot at EDI. Too many flights arriving during the same hour of 23.00-24.00, overstretched handling facilities resulting in huge queues of passengers on tarmac, trapped in transfer buses, in glass transit tunnel and in passport check room. Perhaps 500-600 forlorn men, women and crying children, all wondering what they have let themselves in for. Our flight landed 23.30, we had no checked in luggage but still took over an hour to escape from airport, where we then found that the city link bus had switched to nightbus rate. Then our bus home from city centre was likewise at night rate. Absolutely inhuman way to treat passengers, all in the name of increasing profits to satisfy the airport holding company and shareholders. The airport CEO often trumpets that he has expanded the number of flights which he has done, but there just are not the facilities to handle the increased number of passengers. There are now flights on the approach path flying over our house at 2000 feet and landing until 3am, then starting again at 5.30am All in the name of profit, never mind the damage to the environment and its inhabitants. Where are our town councillors and MPs when we need them most?
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
9/10

"welcoming, well organised"

(Australia)

Unverified | Edinburgh Airport is a welcoming, well organised, and easy to navigate airport. Please also pass on our compliments to the airport staff for their friendliness in greeting newly arrived passengers and for providing helpful direction. A smile costs nothing but is always appreciated by a weary traveller!
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"45 minutes to get through security"

(United Kingdom)

Verified Review | The experience at Security was truly awful (August 2017). It's a couple of years since I last flew from Edinburgh and I remember long queues at security then but now the system has been changed and made much worse. 1st - long queues to get through the automated scanning barriers and no staff on hand to assist since everyone knows how to do this correctly now i.e put the boarding card the right way up, etc. 2nd - I was travelling with a passenger in a wheelchair and of course this route is not suitable as the barriers are too narrow. So then we had to re-trace our steps and join the Family Lane which was not immediately apparent a loads of people were standing in front of the sign including 'normal' passengers who should not have been in that lane. No mention of wheelchairs or any categories who might be allowed. 3rd - the only member of staff present was the hustler trying to get people to pay £5 to fastback security. Ha Ha! If they can delay the majority of passengers long enough and persuade mugs to pay £5 then can I expect they will improve security (or increase the operators profit). 4th - the system for queuing and filling trays was designed by someone who's never been to an airport. Nowadays you need about 3 trays each for phones, keys, coats, belts, oversized bags, jackets, etc and therefore you have to stand for ages waiting for a space to push your tray through the scanner. 7 passengers can wait together with at least one behind. It gives the illusion of progress but is just another way of making things slow. 5th - the staff were extremely rude - maybe harassed and fed up - but it just makes the passenger's experience even worse. Honestly - 45 minutes to get through security - it's a joke. OK you can say that the airport is busy at rush hour and due to Edinburgh festival etc but if you accept the flights you have to man up and provide resources accordingly. My main gripe is that the whole system of queuing and re-queueing is badly designed and the place is completely under-staffed for the job in hand.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"shocking treatment of arriving passengers"

(United Kingdom)

Verified Review | Truly shocking treatment of arriving passengers - yet again. Parked on stand 22 (arriving EasyJet from Belfast) 30 yards from the terminal. Waited 20 minutes for a bus (yes - a bus) which then took us on a not so scenic tour to the opposite end of the airport and all the way back again! We then watched passengers walking out to board "our" plane - adding anger to the rising sense of frustration - as we were finally dropped off at the Terminal, another 20 minutes later and 30 yards from where we disembarked. No apology, no explanation and no respect for decent fare paying passengers. This airport has lost the plot.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
6/10

"there was not one gluten free sandwich"

(United Kingdom)

Unverified | Very busy airport, Edinburgh Festival in full swing! I was doing a day return from KOI on arrival and I was able to get straight through to the tram and be on my way. On my return later I went straight to security, long queues but they moved swiftly we were guided by staff as to where to stand etc, all ok! However I wanted something to eat and in all the fast good takeaway outlets there was not one gluten free sandwich, wrap or other savoury item! I did find a rather boring tuna salad! Very dissatisfied!
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"ground staff seem unable to plan ahead"

(United Kingdom)

Verified Review | Consistently poor ground staff with the worst delays I have encountered trying to leave an aircraft. Regardless of if it is an international or domestic, the ground staff seem unable to plan ahead and have facilities ready for an aircraft arrival. 20 minutes waiting on a bus to take us to the terminal? Even in the busiest of airports I have never waited so long and for so many times. Maybe it's a staff shortage? Maybe poor planning, maybe the airport is trying to be something it can't be?? Whatever it is, Edinburgh Airport is the worst airport to depart/arrive in the UK. Sort it out!
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the worst baggage reclaim in the UK"

(United Kingdom)

Unverified | Must be the worst baggage reclaim in the UK. Twice this month I have had to wait for over an hour. Each time there no baggage being delivered while four flights waited. Our flight from Luton was already one hour late arriving because of delayed turn around at Edinburgh. I have my suspicions that they keep the baggage handling short staff in order to maximise parking charges. If it wasn't for this I would have given Edinburgh 9/10.
Experience At AirportArrival Only
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"my experience wasn't great"

(United Kingdom)

Verified Review | Someone said that this is Scotland's flagship airport. Really? Then Scotland has a big problem. I flew out and back this last week and my experience wasn't great. For example, I had to try four soap dispensers in the dirty men's toilets before I found one that had some soap in it. Our gate was called and we walked down to an outside open pavement where we all waited for nearly fifteen minutes - why? Then, eventually a bus arrived and we were taken to the plane when we waited nearly 10 minutes before we were let off. Was it a big surprise then that we left late? When we arrived back in Edinburgh late on Saturday night we were again taken by bus to a gate. Number 15 to be exact, which is almost as far as you can walk in the airport to get to where you collect baggage. Why did they do this when they could have taken us to any gate, such as 11/12? Customers are a commodity to be moved around without any regard to their comfort or well being. Some of my fellow passengers were struggling with that long (oh so unnecessary) walk into the main body of the terminal. Shame on you, thoughtless and uncaring Edinburgh Airport.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very disappointed"

(United Kingdom)

Unverified | A disgraceful amount of time to wait for our baggage! After an already late flight we waited 1 hour for our baggage to arrive. Why flights that arrived after us had their baggage delivered before us I do not know. We were continually told that our bags would be delivered in 5 to 10 minutes time. After an hour eventually we received our bags. Very disappointed!
Experience At AirportArrival Only
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no