✅ Verified Review
| The experience at Security was truly awful (August 2017). It's a couple of years since I last flew from Edinburgh and I remember long queues at security then but now the system has been changed and made much worse. 1st - long queues to get through the automated scanning barriers and no staff on hand to assist since everyone knows how to do this correctly now i.e put the boarding card the right way up, etc. 2nd - I was travelling with a passenger in a wheelchair and of course this route is not suitable as the barriers are too narrow. So then we had to re-trace our steps and join the Family Lane which was not immediately apparent a loads of people were standing in front of the sign including 'normal' passengers who should not have been in that lane. No mention of wheelchairs or any categories who might be allowed. 3rd - the only member of staff present was the hustler trying to get people to pay £5 to fastback security. Ha Ha! If they can delay the majority of passengers long enough and persuade mugs to pay £5 then can I expect they will improve security (or increase the operators profit). 4th - the system for queuing and filling trays was designed by someone who's never been to an airport. Nowadays you need about 3 trays each for phones, keys, coats, belts, oversized bags, jackets, etc and therefore you have to stand for ages waiting for a space to push your tray through the scanner. 7 passengers can wait together with at least one behind. It gives the illusion of progress but is just another way of making things slow. 5th - the staff were extremely rude - maybe harassed and fed up - but it just makes the passenger's experience even worse. Honestly - 45 minutes to get through security - it's a joke. OK you can say that the airport is busy at rush hour and due to Edinburgh festival etc but if you accept the flights you have to man up and provide resources accordingly. My main gripe is that the whole system of queuing and re-queueing is badly designed and the place is completely under-staffed for the job in hand.