✅ Trip Verified
| Edinburgh Airport is a shambles and an embarrassment to Edinburgh. The new 'self check-in' facility clearly does not work. The queue on our arrival was out of the airport towards the tram. Nobody was available to inform you what was happening or where to go, with appropriate signage completely lacking. I realise, with the holiday season, it is a busy time for the airport. However, an increase in volume can and should be planned for. When we you eventually (after over 90 mins) arrived at the self check-ins there were no staff helping you with the check-in, a good number of the check-ins were not working and there were bags and irate passengers everywhere. Once we finally tagged our bags, airport staff at the bag conveyor belts were unhelpful at best, and verging towards rude. When we were informed that one of our bags was not tagged correctly, there was a dismissive 'need to do it again' with no instruction as to what was wrong and no support to right the problem. After being in the airport 2 1/4 hours prior to our flight, we had to literally sprint through the airport to catch our flight. I have been fortunate enough through business and leisure to visit many airports across the world. In short, the Edinburgh airport departure set-up is the worst I have ever experienced. Then, on arrival back to our 'International' airport, we arrived in the middle of the day (along with 2 other flights) to find not one trolley available in the arrivals hall. I am big and ugly enough to be able to carry our two large family bags - but for those elderly passengers or passengers with small children, it was a disgrace. And to make matters worse, our plane waited over half an hour for our luggage at the designated carousel to find that they had changed the carousel for our flight and informed nobody. Not one person I have talked to over the last two weeks has anything positive to say about Edinburgh airport. It is an embarrassment to our city.