Edinburgh Airport

✅ Trip Verified | This has to be one of the worst airports in the world. Security system for departures always bad, has been "improved" to be even worse. A Shambles. Arrival at EDI is always abysmal. Usually steps to disembark only, delayed in getting them to the aircraft after landing, walk to the terminal even in pouring rain, huge delays at border control, (many positions closed, very large number of people queuing, out of the hall and up the stairs), long delay in baggage arriving at the carousel. Long walk to free drop off/pickup point (free shuttle buses discontinued.) Greedy, greedy airport with excessive charges for everything. Worst airport in the world if you ask me, only interested in making as much money as possible. Offering - for an extra charge, of course - fast track access through passport control. That is an utter disgrace; they should have all booths manned, and their priority should be to process everyone as quickly as possible, not to set aside personnel to deal with those willing to pay to jump the queue. Their absolute greed is dreadful. £5.00 to drop departing people off as a minimum, rising steeply after a few minutes, with the free drop off point a long walk for anyone a very long walk. Car park charges astronomical, with no responsibility taken if your vehicle is damaged. Dirty pit of a place with surly staff. As a Scot, I am embarrassed by what foreign visitors must think of us when they experience the avaricious shambles that is Edinburgh airport.

Not Verified | My experience at this airport has been nothing other than shambolic and an absolute embarrassment to Scotland. The airport is filthy, disorganised and the staff, with particular focus on immigration are an absolute joke. Having travelled the world through all types of countries I can safely say that I have never experienced such a dreadful experience as my recent arrival at Edinburgh - where standards can only be described as akin to some corrupt non functional third world hell holes - so far from recent experiences in Dusseldorf, Singapore and Istanbul. Well done to all at Edinburgh, with particular focus on HM Customs, in demonstrating how low standards can fall and how to demonstrate at every turn how not to do things.

✅ Trip Verified | I can't believe how maddening the situation at this airport is. From the never-ending queues at security check with packed people everywhere to the non-stop speaker announcements. The experience at this airport has been the worst.

Not Verified | Landed on time. Pilot had to park up in outskirts of airport. He announced that we would have to wait for a bus to transport us to terminal and would let us know once he heard from them. Stuck on plane for 1 hr. They sent 2 buses and told everyone to squeeze on as this was all that was available and that they would not be doing 2 runs. Health and safety was thrown out the window too crammed and definitely dangerous. Finally arrived at the terminal where there was 3 buses lined up. This took another 30 minutes. This is the second time this has happened. Unfortunately we have booked another flight from Edinburgh and will need to use them but if this is their new set up they can keep it. Most definitely not a good system

✅ Trip Verified | Absolute dump of an airport. Virtually nowhere to sit down landside without paying money. Check-in was chaotic and disorganised. But then the real fun starts - security screening was a zoo. Hundreds of passengers jammed into an area totally unsuitable for the job. If they were transporting livestock they'd be shut down. After 15 minutes of this you're in the spacious calm of the Duty Free Shops. Pretty clear where the airport management's priorities lie here. The Gate Area was a filthy corridor with inadequate seating. Arrivals started with walking up a flight of stairs lugging carry-on bags. Immigration was mercifully quick and my bag was early off the belt and I was able to escape this shambles of an airport. A very sad indictment for an airport in the country's capital city. Just an awful place which I'll endeavour to avoid in future.

✅ Trip Verified | Edinburgh airport departures hall is revolting. It is packed, no decent spacing. It is filthy - I don’t think it has had a decent clean in years. People coughing over you - it’s like no one has learnt anything post covid. Totally disorganised and ramshackle. Boarding was a complete shambles with lines of people everywhere and zero communication. Once let through to board had to wait in the tunnel. Arriving at Edinburgh was also no better but the biggest thing is just how filthy the airport is. Dirty doors, filth, thick dust and dirt on the baggage consoles. Piles of luggage. Disgraceful and an embarrassment to Scotland.

Not Verified | Flight arrived on time from Bodrum with jet 2 who advised us on arrival that Edinburgh Airport had no arrangements to transport our luggage to from the plane to the airport and there would be a delay. Arrived at baggage claim where 3 flights of people were waiting for luggage as no arrangements were in place by the airport. We were held captive here and are still here 1 hour and 25 minutes later. There are two toilets gents and two ladies toilets to be shared by all of these passengers which are disgusting and do not have toilet roll. There are absolutely no Edinburgh airport staff insight. Appalling service and airport. Also no straightforward means of making a complaint about the matter.

Not Verified | Departure to AMS: handled well, with no more than ten minutes to get through security (at 6.15am or so). No issues within the terminal proper, except for seating. Arrival from Dubrovnik, 1pm on a Saturday - a very different affair. The eastern international arrivals area is no better than a warehouse, and then there is not nearly enough space for picking up luggage, especially with a wide-bodied aircraft having arrived. Cold, even in "summer", and not that welcoming.

Not Verified | Worst airport I’ve flown through. The wait for the baggage took longer than the flight. Second time out of two flights that I’ve had the same experience.

✅ Trip Verified | While the airport has some good qualities, they were all spoiled for me by their atrocious flight information display system. There were many delayed flights out of Edinburgh today, and the airport provided very little information about them on the FIDs. My flight time came and went with no announcement on the flight boards of the delay, but fortunately I had the airline’s app so I was informed. But many of my fellow passengers had no clue. Worse, I had to help an elderly woman who was on another delayed flight; she couldn’t figure out which gate her flight would be leaving from because the airport didn’t put the gate number on the FIDs, even after the time they said they would post it. Other passengers were simply advised by the FIDs to check their airline’s app for more information. Having a FIDs with up to date information is a minimum expectation of any airport, and while airline apps are a helpful tool an up to date FIDs is still necessary for those passengers who don’t have the app, or don’t have a foreign data plan, etc. Edinburgh needs to work on providing better information to its passengers.