✅ Verified Review
| Excruciating airport - from the signage to the check-in area to the complete mess that is security and boarding, Edinburgh's airport has redefined what "1" means on a scale of 1-10. As a frequent traveler for both business and pleasure, I'm used to encountering the oddities of airports both large and small. I’ve actually seen tiny 3rd world airports that run better than this place, e.g: The signage is either poor or non-existent. The check in area is so poorly designed that queues for different airlines all run together. Apparently, there are self-check in machines, but the instructions are inscrutable by the average human. And then there is the joy of security. As a frequent traveler, I earned a spot in the so-called premium line. They really needn't have bothered breaking it out from the regular lines, unless the goals was to put the surliest, nastiest security officers all in one place to ensure that premium travelers have the worst possible experience. But it was the nastiness of the humans that they have hired to work security that made it special for me. As an American, I'm used to certain travel regulations regarding liquids. We are allowed more than a single plastic bag with our toiletries; the TSA screeners only care that the liquids are of the appropriate size but do not lose their minds if one has 2 or 3 small bags of said liquids. Apparently, not only is this not the case in Scotland, but they take a certain sadistic pride in enforcing this. Not that there is a single sign in the pre-security area that let's travelers know this. As an airport that purports to cater to an "international" crowd, one might expect that they would take extra care in explaining to travelers what the local regulations are. As a seasoned traveler, I know the drill: I carefully binned up my purse, bag, coat, and boots, and removed my 2 little bags of liquids, as well as any other item that might create a problem in screening. Enter the female security officer who, in the most unpleasant way possible, informed me after all my luggage had been put into bins and passed through the x-ray machine (with literally 50 people in my line behind me), that I was absolutely not allowed to have more than 1 small bag of liquids. I looked up confused, and said, "Oh, sorry, I didn't know. In the US, we can have more." She shot me a dirty look and sneered, "Well, this is not the US." (You don't say.) I then commented that it would have been useful to have some signs explaining this before security, so people could reorganize before getting to this point, her snippy response: "Maybe you should research the places you travel before you go there so you know these things,” Nice attitude. I can see why she works in a customer-facing job. And then there were the incompetent gate agents. Our flight to Frankfurt boarded 30 minutes late. The delay was due to the fact that airport personnel had left 3 passengers on our plane who needed wheelchairs. Apparently, not one of the 6 gate agents, who were sitting around laughing and talking, could be bothered to deal with getting the wheelchairs. Not that they thought to make an announcement to even let the passengers know what was happening. When we finally did board, the gate agents took their time, gabbing with each other, chatting with passengers casually, and making the boarding process for a short flight take longer than the flight itself. In short: Never again.