| I have written to Edinburgh Airport through their websites' comment section and received no response, I'll review it here. ("We want to hear from you") No you don't really; as you know what we all have to say about such a poorly run facility. I landed there Sept. 11th on an Air Canada rouge flight overnight from Toronto, at 06:40 am. We were then kept on the plane for a further 40 minutes, as "a bigger plane had taken our spot". (You hadn't expected two planes?) Then, we deplaned down steps onto the wet runway, just as it was just getting light; and it's cold in early morning in Scotland in September. We then were walked along the tarmac, waited at a red light in groups to cross a ring road to stand by a wall, still outdoors, under an inadequate glass roof with open walls. There were people in shirt sleeves, newborn babies, and elderly people. We then were made to wait there, outside, for a further 30 or so minutes. When the only person (me) to step out of line after 15 minutes to ask why we were outside; we were told it was because "There's no room inside the customs hall". Again: you weren't expecting two or more planes? We then were allowed into said customs hall, a sort of unfinished barrack like space; it took nearly another hour to get to an agent. I told him I had lost the will to live after all that, and he didn't even ask why. I said that it was a poor way to welcome people to such a lovely country, and he didn't look at me. My friend, who had checked the landing time, then driven over to collect me; had to pay 23.50 pounds for parking, as it took over two hours till we got processed and claimed our luggage. I lived in Scotland many years, and I know: Edinburgh: you could do better. I am still amazed and shocked at having to wait outdoors on a cold morning. Thank God it wasn't pouring rain or snowing. I will never fly through Edinburgh airport ever again, and would encourage others not to either.