✅ Verified Review
| I have ben using this Airport for many years for work and leisure purposes And sadly it has deteriorated over the past ten years. The only improvement to my mind has been the Tram Terminal which enables one to travel in relative uncrowned comfort. The check-in area is appalling. Overcrowded, nowhere to sit and lack of signage makes it a very stressful area. The self check-in posts are a trap for the unwary as nobody explains that one should not tear off the tear-0ff passenger bag identity tag, resulting in confused passengers having to queue up again to check in at the counter. The Monitors are inadequate and unclear as one Monitor carries information for both Terminal 1 and 2 with obvious confusing results. I checked In at 15.30 for a 18.10 Ryanair flight to London and went through Security with the usual panicked staff barking orders. When the gate was announced we made our way to Gate 1k via the one very unclear information post, and as soon as we arrived an announcement was made to the effect that our gate had been changed to Gate 20 therefore we all turned around and headed back. No member of ground crew was ever seen until we left. We then noticed enroute that the new departure time was 21.45. No announcement was made and no explanation given at any time. After one hour we were given a miserly £3.50 Voucher which enabled me to buy a small container of fruit And then sat with all the food outlets closing at 20.00 In Freezing cold conditions. My extra layers were all checked in and the Lounge was full of delayed passengers looking cold and hungry. We were called to Gate 20 at 20.30 and called into line where most passengers stood patiently for at least 20 minutes As the disembarking passengers were still on the plane. The metal benches and the freezing conditions made it another uncomfortable wait. Why do you need Air-con when the outsize temperatures hover around 11 degrees? We eventually took off at 22.10 and the only apology we received was from Ryanair crew. I eventually made it home to London at 01.45.