✅ Trip Verified
| I have just experienced the most confusing and stressful time as I was about to go through the security checks at 18.50, 18/12/17. This is more confusing because there was only 4 of us in the queue and the man at the front loading the trays managed to confuse and annoy every person. At first he told me to put my phone away (I was not using it, I was trying to turn it off) then he told me to take it out of my bag, but he had told the lady in front to put hers away in her bag. Then he told the lady to remove her hair straighteners and made her unpack her bag. I then asked if I needed to remove my boots and he said yes, I then turned to my partner and told him that he had to remove his boots too and the man stopped my partner and said, "no not you". I am a little hard of hearing so I said, should I still remove my boots? He replied “yes”. Then he called my partner back and told him that he had to remove his boots? By this time we were all trying to make sense of the inconsistencies and he laughed. I am not sure if he was making life a bit difficult because there were no other people in the queue behind us? To be told one thing and then say no and then call you back to say another thing is not fair on the traveller. I fly frequently between East Midlands and Belfast and I am used to separating things out and I understand security and the importance of it, but to swap and change without sense nor any logical reason does not help this process. Once through security, the other couple whose we did not know and were not travelling with he had approached us and asked “what was all that about, we didn’t know what we were supposed to be doing in the end”. I suggest that in future, clear and concise and consistent instructions would be more appropriate. This is my only complaint all other staff seemed very effective and efficient.