| Last used this "facility" in the 1990's but had no option to do so on this occasion and, sadly, have to report it has not improved. Signage for the location of car parks may be adequate in daylight but is totally useless for the dark periods which seem to occur almost daily in the UK. Total lack of directions within the car parking area I had pre-booked - white road marking paint is not expensive. Departure procedure worked quite well but, as in my previous visits, the experience coming back was horrendous, that is once our plane managed to be off-loaded. There was the same cattle market provision to get to immigration security but at least couples and families were able to attend as a party at the desk. Luggage collection is still a very limited facility - 4 carousels, which just can't cope with the number of flights arriving around the same time. Experience at the one car park exit was a complete shambles, the two lanes were blocked by two cars, marooned at the barriers whilst the drivers tried to raise some customer service on the intercom. The problem was identified by one of the waiting crowd now assembled at the barrier, that the exit lanes accommodating the number plate recognition camera were too short and that anything larger than a small family car could not turn into the exit points and present "square on" to the cameras. In summary, EMA is well past its use by date - it really is not suited to dealing with the size of planes that airlines have and it certainly it will be at least another 20 years before I even think about using this so-called "International Airport" again. I am absolutely amazed that certain operators continue to use this airport, to my mind it does not give those that do care about their customers a good image.