✅ Verified Review
| Arriving at Dubrovnik was a pretty decent experience. Taken quickly from the aircraft to an awaiting air conditioned bus, then quickly to the terminal. A pretty short walk then took us to passport control which was very well staffed and passing through was a breeze. Another short walk brought us to baggage reclaim. It took a little longer than you might have expected for the baggage to begin to emerge but it was by no means an unacceptable amount of time, there were however a shortage of trolleys to avail of at the end of the baggage hall where our conveyor was. Just one short walk later and we were at the exit and ready for our onward journey. So all in all arrival was a pretty good one, what you would hope for in a journey. Departing on the return trip however was a little different. We arrived in good time to the back of a huge queue that turned out to be a confused and muddle amalgamation of 2 flights and a 3rd that had been listed by mistake. So the line was very long, having to curve round at the back of the check in hall to avoid reaching out the door. There were no staff on hand to try to improve the situation except for one woman who walked the length of the queue once in the long time we were there, but who had stopped interacting with passengers by the time she got near the back where we were. The lines then moved very slowly as the conveyor behind the check in for taking bags away kept breaking down. So much so we were by this stage in real danger of missing our flight. Luckily this is where the staff in security really helped out. They checked for people on our flight and pulled us straight to the front of the queue to get us through in time. Once we got through we made a bee line to the gate bypassing all the shops etc. We arrived at the gate with about 5 mins to spare. Each gate is of the type that holds passengers in an enclosure prior to boarding, so we couldn’t really grab a bottle of water or anything as it was too much hassle to run over to the shops as you have to leave your passport with a staff member and trace them again to get it back on the way in again. Over all a decent airport that I think we just caught at a bad moment on the way back, Id be willing to give the benefit of the doubt however.