Dubrovnik Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 11 reviews
5/10
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7/10

"a pretty decent experience"

(United Kingdom)

Verified Review | Arriving at Dubrovnik was a pretty decent experience. Taken quickly from the aircraft to an awaiting air conditioned bus, then quickly to the terminal. A pretty short walk then took us to passport control which was very well staffed and passing through was a breeze. Another short walk brought us to baggage reclaim. It took a little longer than you might have expected for the baggage to begin to emerge but it was by no means an unacceptable amount of time, there were however a shortage of trolleys to avail of at the end of the baggage hall where our conveyor was. Just one short walk later and we were at the exit and ready for our onward journey. So all in all arrival was a pretty good one, what you would hope for in a journey. Departing on the return trip however was a little different. We arrived in good time to the back of a huge queue that turned out to be a confused and muddle amalgamation of 2 flights and a 3rd that had been listed by mistake. So the line was very long, having to curve round at the back of the check in hall to avoid reaching out the door. There were no staff on hand to try to improve the situation except for one woman who walked the length of the queue once in the long time we were there, but who had stopped interacting with passengers by the time she got near the back where we were. The lines then moved very slowly as the conveyor behind the check in for taking bags away kept breaking down. So much so we were by this stage in real danger of missing our flight. Luckily this is where the staff in security really helped out. They checked for people on our flight and pulled us straight to the front of the queue to get us through in time. Once we got through we made a bee line to the gate bypassing all the shops etc. We arrived at the gate with about 5 mins to spare. Each gate is of the type that holds passengers in an enclosure prior to boarding, so we couldn’t really grab a bottle of water or anything as it was too much hassle to run over to the shops as you have to leave your passport with a staff member and trace them again to get it back on the way in again. Over all a decent airport that I think we just caught at a bad moment on the way back, Id be willing to give the benefit of the doubt however.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"leave lots of extra time"

(United Kingdom)

No problems when we arrived at Dubrovnik airport, we were pretty much straight through arrivals and even the luggage didn't take too long. It was a slightly different story when we came to leave. The departures area isn't very large and they had so many flights checking in at desk 11 that the queue was out the main door. Luckily, a jet2 employee saw that I had already checked in online and sent me to the bag drop desk, with a much smaller queue. The departures lounge is also very small and was packed when we arrived. Overall, I would come here again but don't try this airport if you suffer from claustrophobia - and leave lots of extra time.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"very inefficient and was very slow"

(Denmark)

Self-service check-in mostly seemed impossible. Didn't work for us and also seemed to fail for most others. Check-in seemed very inefficient and was very slow causing a lot of people needing to be rushed through so "normal" check-in became even slower. With the slow check-in, surprisingly enough there was also quite a queue at security check. We arrived 2 hours before take-off and didn't have time to do anything but go to the gate. But if you want to see Dubrovnik - just be prepared. The place is well worth a visit.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

Dubrovnik Airport customer review

(Greece)

Relatively small airport with a lot of seasonal traffic. Clean and easy. Luggage took some time. Connection with the city is by bus only and they are not very frequent.
Experience At AirportArrival Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
8/10

Dubrovnik Airport customer review

(United Kingdom)

A very good airport that seems well equipped to cope the traffic it receives (admittedly it was fairly quiet when we arrived and departed). There was a 10 minute wait to have passports checked on arrival but apart from that everything was very efficient and easy. The bus service to the city is cheap and convenient but be aware it runs according to the flight schedules rather than a regular timetable so you need to check the day before your departure. Also it does not pick you up where it drops you off on arrival (the tourist office will give you the information you need). A nice airport serving a wonderful city.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dubrovnik Airport customer review

(France)

I arrived at this airport. It was the most efficient passport control and luggage retrieval experience I have had. Within 10 minutes of landing I was outside sitting on the bus to town accompanied by my checked luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dubrovnik Airport customer review

A lovely little airport with a newly built and quite stylish looking terminal. Very efficient for both arrivals and departures and no hold ups at all though it did seem pretty quiet both times. Everything is well signposted and retail outlets appear sufficient and spacious enough for the numbers using them. Staff encountered spoke good English and both kunas and euros were happily accepted. There is very limited seating before security but plenty airside. A nice and rarely seen touch is a dedicated smoking lounge airside this alone is worth 5 stars! The roads leading to the airport at least from the north follow the coastline and though very scenic do not lend themselves to high speeds. I had arranged transfers through my hotel and can't comment on taxi or bus services but a 30 minute journey from Dubrovnik given no congestion seems reasonable. All in all a good experience.
no
2/10

Dubrovnik Airport customer review

It looks like the airport terminal is currently in the middle of a much needed expansion program. Arrived at the same time as one other flight and there was absolute chaos in the tiny baggage reclaim area as there were too many people in the available space and the monitors above the carousels didn't show which one was being used for which flight. Departed at the same time as another three flights and while it was easy to get through check-in and security both of which were fairly spacious the gate area was extremely cramped. It was also impossible to hear any announcements there due to the echo and the noise generated by several hundred other people.
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Dubrovnik Airport customer review

We use Dubrovnik airport 2 or 3 times a year. It is light airy and as far as we are concerned friendly. Compared to such places as Esbjerg and Charleroi it is a luxury. The duty free is mind blowing - 200 cigarettes for £10 and Cuban white rum about £7 per litre. For some holiday makers I daresay the lack of fast food outlets is a major drawback!
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na

Dubrovnik Airport customer review

Have arrived in July 04 afternoon - however landing runway in not top condition terminal fully reconstructed after war fast luggage unloading but very tight space especially for peak times due to increasing incoming in season an low-cost boom. No space for passport cues forces police to work fast. Nearly no public bus connection into city (3 times a day !) only taxi for 30 Euro (25 km). By departure tight space by check-in (one or two counters maximum per flight only BA 3 counters). Nearly no seats to wait or watch planes - only two large restaurant bars force you to sit there and spend money. There are 7 gates but you must wait until you are announced to pass security as the 1-4 are separate from 5-8 where also three duty free shops are located. Prices reasonable and cheaper than departure hall downstairs (especially for spirits). Very strict and unfriendly security by state policemen access to planes by walk or bus. Good point to discover southern Croatia Montenegro or Bosnia.
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