✅ Verified Review
| I am a wheelchair user and disabled driver. I arrived at the Terminal 1 carpark yesterday and went as always to the disabled driver area. I found that every disabled driver space was taken, many by cars with no blue badge. DAA have allocated a large number of what used to be disabled driver spaces to chauffeur-driven vehicles. For me, it is absolutely essential that I have a wide space beside my door to assemble my wheelchair and I could not find a single space to park in the allocated area. Eventually I parked my car in one of the empty chauffeur spaces as I had to drop a visitor and pick another up. Parking was also expensive. I then went to Terminal 1 to drop my companion's baggage at the Air France desk having already checked her in online. We found a single very very long queue for all check ins and baggage drop completely contrary to all current airport best practice. This took about 50 minutes to navigate and put us under pressure to get to security/departures. A DAA official blamed the queue on Air France (and KLM) refusing to accept DAA (Dublin Airport Authority) recommendations to have multiple queues) I tried to find somewhere to complain and followed the signs for airport information which direct the visitor to Area 14 which (of course) is completely closed off. After a lot of searching I eventually found a desk on the arrivals floor. In terms of our customer experience, both I, a weekly user of the airport, and my students, have had a most unpleasant experience at Dublin Airport. The place is badly run from the car park right through to the terminal itself. The facility is expensive, slow, most unsympathetic to the customer, and a pretty unpleasant place to have to endure - and that was even without flying and as a wheelchair user being put through the awful security and ridiculous manipulations to get on board poorly designed and pretty inaccessible aircraft.