Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 565 reviews
4/10
No Skytrax Rating
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1/10

Dubai Airport customer review

(Australia)

A shockingly designed poorly serviced airport. I had the misfortune of experiencing this airport separately with young kids (1yr and 3yrs) and with an elderly less mobile person. The airport is about 3km long and 100m wide. Meaning it is overcrowded and you have to prepare for a half-marathon just to transfer and get your boarding passes only to have to walk another 3km back to get to the next gate. Furthermore there are no parents rooms (baby change rooms) very few trolleys which are simply impossible to find very few restaurants or cafes to sit rest and refresh at with even less tables and chairs. Certainly not an airport you can enjoy. Poor signage unhelpful airport staff and few people actually speak English. I would certainly not recommend this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(Singapore)

Terminal 3. I have been here twice this month. There is nothing good about this airport terminal except for the look from outside. Immigration took 60-90 min both times. The immigration staff are the worst I have seen. They are rude and unhelpful. Departure hall was over crowded and was difficult to find a place to sit. For an airline like Emirates this is a complete let down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(United Arab Emirates)

Extremely long queues at check-in even worse at immigration. The staff are rude unfriendly and poorly trained. I would not fly from Dubai International if I had the choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Dubai Airport customer review

(United States)

I was dreading my recent transit through DXB but it was ok. My flight from LHR landed just before 11 pm I thought this would be an awful time. It took 30 minutes from parking (thankfully at an aerobridge) until I got to my onward gate. Almost all that time was spent walking the vast distances of both concourses from one end to another as my arriving flight was at the far end of concourse 1 and the onwards was at the opposite far end of concourse 2. The transfer itself was a breeze; not a single person in line ahead of me at security check which took all of 45 seconds to get through. There was also plenty of seating space available throughout concourse 2 and no real issues with lack of available toilets or overcrowding in the shopping areas. You can buy pretty much anything you want from the myriad of duty free shops but prices seemed rather high. I'll be going through again in about 6 weeks and I'm hoping lightning strikes twice and I have an easy experience again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Dubai Airport customer review

(Qatar)

90 minutes queue time on entry. Really slow with their new machines and no information or assistance available. Really bad experience in Terminal 3. Terminal 2 and FlyDubai is so much better than this modern monstrosity that looks like a metal slug and works at the same speed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(Canada)

Terminal 2 of this airport has the worst conditions. I happened to get stuck in transit in this airport for few days. The condition is terrible: very cold no place to nap very busy poor food no place to charge phone no clean bathrooms and worse than that very rude and unhelpful immigration/airport staff. Terminal 3 of Dubai is very nice and luxurious but if you want to see the real face of Dubai stay in terminal 2 for just one day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Dubai Airport customer review

(Netherlands)

No problems passing through security while transferring. But then a small group of people accompanied by an Emirates ground staff member comes to the security obviously in a rush and skips the queue. No explanation no excuses. It took them 20 minutes all the time we were standing there just being ignored. Dubai Airport is crowded at any given time of the day but in the morning (6 am onwards) it gets really busy. There aren't enough toilets but luckily the rare toilet you will find it kept spotless by the staff. Restaurants are overpriced as at any airport. 6 euro's (8 US dollar) for a coffee and a donut?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dubai Airport customer review

(United Kingdom)

Arrived Dubai on 1st April from London. Took 1hr 45 mins to get through immigration at 1am. Half the desks unmanned. Departure later in the week slightly less traumatic only 25 mins. Tip - always aim for a desk with a female immigration officer they work at 2 or 3 times the speed of the men.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dubai Airport customer review

(Australia)

This airport especially T3 lets Emirates down very badly. Emirates being a great airline to fly with it but DXB not a great airport to transit. Transiting at 5am on the way to Europe from Australia is an experience not to be repeated. As someone has mentioned before. Massive queues to go through security again must of been 6 B777 flights arriving at the same time we arrived packed into a small area. Lack of seating not to mention waiting over an hour to clear immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Dubai Airport customer review

(Saudi Arabia)

Arrived Terminal 2 at 2.00 am after 3 hours flight delay. When we entered had to wait 1 hr for eye scan then another 40 minutes for immigration. Terminal 2 is small to carry a large number of flights. On the way back again have to face a long check-in line although check-in was quite fast. Inside the departure lounge there are limited number of restaurants but overall is a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes