Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 564 reviews
4/10
No Skytrax Rating
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7/10

Dubai Airport customer review

(South Africa)

Easy transfer through security. Long walk/journey to the new terminal A. But easy signage and plenty of staff to help. Departure lounges inadequate for a full 380 and seating uncomfortable. Surprised that business first and economy all in same area. Thought they had designed for first and business to have separate entrance direct from lounge. Could have done better with layout but good information and controlled boarding with helpful staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Dubai Airport customer review

(United Kingdom)

Dubai - Male 22nd February 2014 Flight EK0652. Four hour Emirates flight which took 42 hours. Only food vouchers offered blankets not supplied when requested even for children extremely limited number of seats which you can sleep on. Extremely cold during the night. Terrible communication if you get a delay - I mean zero communication! I never want to go through this airport again! Airport staff seem unable to help with delays.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Dubai Airport customer review

(Greece)

Immigration lines very long. it took over an hour on arrival although immigration staff very efficient and polite. Everything else excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Dubai Airport customer review

(India)

Lots of helpful staff everywhere simple and easy-to-follow signage lot of clean toilets plenty of seating areas and a plethora of appetizing food. The Departure immigration takes hardly 5 minutes while the arrival immigration takes about 5 to 15 minutes. Faster Immigration than many other airports around the world. Largest Duty Free in the world. Smooth connection between Terminal 1 and 3 and their respective concourses. Terminal 3 the newly built terminal is an incredibly massive terminal. It is very spacious and is equipped with ultra-modern facilities and services. E-gates enable residents of UAE to complete immigration within 60 seconds. The airport has direct connection to both metro and road (taxi car and Bus) networks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Dubai Airport customer review

(United Kingdom)

LGW-DXB-BKK round trip Emirates all flights. My connections were 2 hrs 45 mins and 2 hrs 20 mins respectively. I made the connecting flight on both occasions - but only just. The outbound leg was late in and parking at a remote stand followed by a 25 minute bus drive and ridiculously slow transit security meant that my connecting flight was at Final Call by the time I set foot in the departure hall. A mad dash to the gate and on the flight as it was closing. The return leg was a similar story but at least the A380's seem to be able to park at gates but with touching down 1 hour late and Emirates requiring you to be at your Departure Gate 45 minutes before Departure time the whole thing gets very frantic compounded with bussing and terminal transfers. A few years ago a 1.5 hour connection was OK in DXB - not any more. 2.5 hour minimum and 3+ hours to be comfortable. Terminal Transfers and Security are NOT good and the extreme amount of bussing inflicted on Emirates just turns the whole thing into a very stressful connection compared to Abu Dhabi or Bahrain. Less of a journey more of a sport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Dubai Airport customer review

(Australia)

Our youngest son was stationed in Dubai with the RAF and we decided to fly with Emirates stop for a short time before flying to UK and Europe. It was in our view absolutely awful. The treatment of passengers from business class and tourist class by customs was appalling. We travelled business class but were treated in Dubai Customs like a couple of criminals. After a wonderful time in the UK and Europe we had to go through Dubai again to get back home to Australia. We had a repeat performance of our first stopover!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dubai Airport customer review

(United States)

I was expecting great things. Yep I got great things upon arrival over one hour in immigration queue agents were stopping and taking breaks with no relief agent. When they went on break one agent would handle two lines. How about one line for queue? That way when someone has a problem they do not hold up the rest of the line. You have to walk forever upon arrival and departure. I cannot believe they are building it bigger as it is already too big for transiting travel. I will do my best to never have to go through Dubai again. Worst airport I have visited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Dubai Airport customer review

(Switzerland)

New airport terminal 3 or A is famous. Spacious a good choice of shops and cafes. Reasonable prices. Enough clean toilets drinking water suppliers and seats at the waiting area and gates area. Short queuing times for boarding Airbus 380 economy passengers. Arrival transit passengers must pass security checks. Flexible airport staff which opened additional gates on request. Terminal 2 or B and terminal 1 or C are older. A little crowded with a lot of passengers but shops cafes restaurants and toilets are well equipped and clean with a good choice. Airport staff are polite give good assistance and we felt very comfortable. There is a fast subway airport train to the terminals. The gates for boarding open very early.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Dubai Airport customer review

(Germany)

I transfer here on a monthly basis on my way back and forth to south-east Asia. Aircraft come in waves and during peak hours the terminal gets really crowded. Then restroom facilities tend to be messy despite regular maintenance. Outside of business lounges and the Heineken lounge there is practically never a working wifi because the system seems to be overloaded constantly. This is a real nuisance. Transfer between gates is relatively fast and easy. Neither shopping nor food is exceptional. If connecting through Dubai was not by far the fastest route for me I would avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dubai Airport customer review

(United Kingdom)

My first stopover in Dubai travelling between Australia and UK using Qantas. Dubai airport compares unfavourably to Singapore where Qantas used to stop on the Australia - UK route. The airport appears gleaming and modern from the outside but once you get inside problems are apparent. I couldn't find any internet terminals. There was no working Wifi. The food outlets are extremely expensive. The toilets were disgusting and absolutely filthy. Based on this experience I think I'll fly another airline and avoid Dubai altogether in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no