Dubai Airport

The best thing Emirates could do to get better feedback is give people a longer transit time so they can relax for at least a half hour before a connecting flight. That means 2-2.5 hrs between landing and departing as it is you have to almost run to get your flight (not good). Better signage for transit passengers they all seem to funnel down a narrow passage. To be a world leader the snags need to be sorted. Apart from that no time to browse the duty free shops that won't make any money if people rush past.

Have been to Dubai many times over a 10 yr period and have noticed the changes although it is nice and sparkling it lacks friendliness the staff are unapproachable they look the other way I was on the 380 from Manchester in business class had the fast tax card but was not directed to the fast tax queue. I ended up in the arrival queue and had my passport stamped and found I was in the street only to realise I had made a silly mistake I had to now go back in and have my passport re-stamped. Had the passport official noticed I was in transit he could have easily have explained I was in the wrong queue. Once again if the staff were trained to be customer aware and to look out for jet lagged customers then perhaps Emirates will retain their market share. I will be going back to my old airline Singapore airlines who are trained in customer service.

My wife my friends and I used to love buying in the duty free shops but the last 18 months of travelling through this airport as been a nightmare 3 years ago I required the use of wheelchair assistance and service was great I would be wheeled to duty free and collected about 20 mins before takeoff and taken to the Gate I could do shopping eat and drink 18 months ago you were wheeled to a cafe for 30 mins and collected and taken to a gate toilet area (no wheelchair) and collected 5 mins before boarding and boarded last so I had to stand and struggle to my seat when people are sorting out bags etc at their seats. Staff did not care.

We had a stopover on our way back from Singapore with Emirates in the middle of the night. The airport was busy with nowhere to sit unless you wanted to pay for a drink or meal. I ended up sitting on the floor whilst waiting to go through to the departure lounge. I didn't want to go through to the 'holding pen' too soon as I guessed that there would be no facilities other than perhaps a loo and I was right. I realise that seats don't earn a revenue for the airport but I am 60 years old and had just endured an 8 hour flight with another 7 hours ahead of me so just wanted to sit quietly at 3am but it was not to be. Seem to think its a good airport as we stopped in DXB on way out but not if you are in transit. I was also pulled aside and swabs taken with no word of explanation don't know what that was all about.

Very disappointed. I'm an airport and aircraft enthusiast and was looking forward to visiting Dubai international. First of all transfers we parked on the desert and had to wait ten minutes for the bus for business and first about 6 people went on the first bus - disgraceful! My wife and I with three baby's under three then waited for further ten minutes for the next bus we then had to carry three baby's five hand luggage down steps to a bus that was like being sardines the ride took twenty minutes to next terminal. After exit we looked for the complimentary prams told they were in the airport we walked for fifteen to twenty minutes with crying baby's until we found one pram. After finding our gate I took my son to the bathroom and it was awful.

We transferred on a flight both to and from UK. On the incoming flight we arrived at the 380 terminal and it was a short walk to the next gate in the same concourse. Going through security both times was very fast we had fast track cards but really didn't need them the security staff were not very friendly but not a problem. It is very large but in this area well sign-posted the lounges are located next to each gate which is very convenient. On the return flight we had to go from B concourse to A this meant using the train this took less than 5 mins the lounges in this area are not well sign-posted and we were given wrong directions by the information desk! Again the gate is located next to the lounge the lounges are well equipped with snacks and drinks. For us an uneventful transit but I can understand if an incoming flight is delayed then to get to the next gate would be stressful to make it on time. The shops are as any international airport good for window shopping!

I've been travelling through DXB a dozen times a year for about 10 years now. Given the amount of money spent on it it's not a great airport compared to the likes of Singapore Hong Kong or Seoul. It may look bling but it doesn't work as well as it looks. Short connections of anything less than 2 hours should be avoided. Transit security has not improved at all in recent years. Emirates increasing use of A380's on the routes I fly has reduced the amount of bussing from remote stands which is good. Other than tobacco and alcohol the Duty Free shopping is not especially cheap and I rarely bother now. I don't like the Emirates Business Lounges which have about as much atmosphere as a car wash. It breaks the journey from Europe to Asia but it's not the airport it should have been.

I have transited through DXB twice in the last couple of weeks travelling on Emirates in Business Class. My main impression is that is just far too big and impersonal as if they have tried too hard to do to much and it just doesn't work. Some of the signs are very confusing. You seem to have to walk a very long way between gates particularly if you are moving from A gates to the far end of the B gates. If your incoming flight parks on a remote stand - as mine did - your transit time can be very long. On the plus side the Emirates lounges are good - if you get the time to enjoy them. No doubt the duty free shopping is also good - if you get the time to do any. I was disappointed by Emirates and the DXB experience just increased my disappointment. Hopefully next time it will be back to Qatar via Doha or Singapore via Singapore.

Emirates fight from HKG to MAD via DXB. Very long immigration queues. No signal of the e-immigration system although we had information on the system in the flight and also included with our boarding passes. Restrooms were not as clean as in Madrid or Hong Kong and with queues. Wifi: it is 30 minutes free but really does not work properly as 20 of the free-offered wifi are needed for the registration in the system. Specially compared to HKIA it is ridiculous. All in this airport is very time-requesting so any transfer in DXB should be taken with an extra time schedule. Shopping area is impressive with big spaces but prices are generally not as convenient as in other places. There are a bunch of brands lacking there. Finally it was printed on our boarding cards that the gates were opening at 6.40 when we arrived to the gate it appeared as "final call". Although the materials of the airport are good although the shops are 24 hour open it has been always a sour experience.

A pretty awful experience from the 35 minute coach ride to the security queues to enter from Airside to the signage being poor half of the passengers slumped over the chairs in an authentic sub-continent way. The queues for the toilets being 10 minutes long and horrible. Expensive and slow food out lets.