Dubai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 564 reviews
4/10
No Skytrax Rating
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1/10

"a dreadfully boring terminal to be stuck in"

(United Kingdom)

I had big hopes for a relaxing few hours wandering around the plush Dubai airport - not in T2 though, it's the worst airport terminal I have ever visited. I couldn't use any of the toilets as the smell was so bad. Seating was dated and very uncomfortable so I had a sleep on the floor. Shops were limited and it's a dreadfully boring terminal to be stuck in. Unlike the other terminals at this airport which are fantastic, this terminal gave me the impression of a run down detention center.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"would avoid Dubai airport"

(India)

After a long haul flight, was looking forward to a restful four hour break at the Dubai International Airport but the first thing that put me off was a long flight of steps down into an overcrowded bus that takes more than 20 minutes to reach the terminal. Not expected of an international airport. No aerobridge and nobody to help a senior citizen like me to climb up and down the steps. Requested assistance to climb but was refused! Then the horror began - busloads of passengers herded at the security counters - long lines and chaotic. Might help if there are separate lines for older people. A trip to the washroom was again very off-putting - filthy, smelly loos with long lines. Despite the fact that an attendant was standing there, two loos were closed and the rest were not being cleaned. The breakfast voucher got me a sandwich but no cold drink as one culd only get coffee or tea. Picked up a glass of fresh orange juice for $7! The shopping was nothing to write home about and was just stacked and overflowing counters of dates and baklava. All overpriced. In all, I would avoid Dubai airport in the future.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"careless and unfriendly attitude"

(Switzerland)

Spent several hours in transit on flight to and from Singapore. Airport staff, shop staff, restaurant staff were generally unfreindly or at least careless. Seating facilities extremely poor, too little seats for too many tired passengers waiting. Many people had to sit on the floor. Transportation by bus from airplane to terminal was very long and hardly any seats on the busses. Choice of restaurants poor. Apparently this is an airport constructed only for people to spend money in duty free, but even that seemed uninspiring with the same careless and unfriendly attitude of staff and the shops average and boring.
Experience At AirportTransit
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"out of breathe, tired and irritated"

(Qatar)

I frequently fly with EK and have had not issues transiting, however, the last time I did DOH-DXB, it made me re-think if I'll fly with the airline again! Departure from DOH was late and therefore arrival was also late. I have 1 hr and 25 minutes to make it to my next flight, which is fine because I know the airport pretty well. However, when we landed, passengers for certain flights (I presume with MCT) were told to stand on the side as we were going to be taken to our gates directly via coaster bus. Been flying EK for 5 years on the regular now and this is a first. We were brought to our terminal not even with a COBUS, but a tiny coaster. I'm not kidding. I had to literally run to my gate and had to tell the ground staff, their MCT is not sustainable at all. I was out of breathe, tired and irritated. All in all, if you're flying with EK, ensure your transit time is at least 2 hours so you won't be literally put off your holiday mood.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"very modern and easy for transit"

(Austria)

Dubai is a great airport. Range of places to eat and a lot of stores. Duty free was good. Many traditional Arab cultural places to eat and shop. For smokers a lounge. Very modern and easy for transit. Downside - WiFi is limited to 60 min. Costa may be able to provide you with their WiFi service, depending on their number of customers already using the service.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"speedy security checks, well signed"

(Belgium)

Dubai Airport - Very efficient airport when transiting between EK flights. Speedy security checks, well signed. Extremely crowded and no good views on the runways and apron, long walking distances, but a hub that works well. EK lounges are huge and offer direct access to many gates.
Experience At AirportTransit
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"extremely clean and shopping was abundant"

(United States)

Dubai Airport was extremely clean and shopping was abundant. The direction and signs were a little confusing though.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

Dubai Airport customer review

(United Kingdom)

We do not like this airport at all and especially as the TV programmes recently put it out as a fantastic well run terminal. We had an issue with a "free" stay over that went horribly wrong and no body at the airport tried to solve and didn't seem to care at all. They were dismissive. It is overcrowded as far too many flight seem to arrive in the early morning and disgorge thousands of passengers within a short period. There are huge lengthy queues for immigration if you decide to spend a few days while transiting who are unfriendly, and indeed surly. I had to get a wheel chair (broken ankle two days previously) the last time and this was not pleasant. The guy pushing me didn't seem to notice the thousands of other passengers. Many a time I had to get my cast ankle out of the way of a bang - which would have been seriously painful. The "Duty Free" shops are way overpriced - the business lounges overcrowded and I will avoid this airport in the future.
Experience At AirportArrival and Departure
Date VisitMarch 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

Dubai Airport customer review

(United Kingdom)

There is little respect or sympathy shown by the Special Handling Team to a disable person who needs wheelchair assistance unlike other airports I use where Special Assistance takes you from terminal to the cabin door and back in a wheelchair or buggy. In Dubai you are expected to walk from the plane to a buggy at the arrival gate this takes you to the (East) Transfer Desk where you are expected to disembark and walk through the security check, walk to and take a lift to the next floor and then walk to another buggy. This second buggy will take you to the departure gate of your next flight from where you are expected to walk to the cabin entrance. A wheelchair will not be provided of these stages unless you insist in the strong manner and even then you will have to wait 10-15 minutes while they find one. This is unacceptable especially as Dubai is a new airport and should be better organised.
Experience At AirportArrival and Departure
Date VisitApril 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

Dubai Airport customer review

(New Zealand)

Sorry, but I don't get it. We got off an Emirates plane at Dubai from London. We went through bag screening twice to get to our gate lounge. Then as we got on the plane they were checked again. Lots of people got their water / drinks which they had bought after security confiscated. Ridiculous, annoying, a waste of time, and completely inconsistent with other airports. Added to the poor flight we had from LHR here on Emirates we would not fly from Europe to Auckland via Dubai again.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no