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Douala Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 4 reviews
3/10
No Skytrax Rating
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4/10

"leaving on an int'l flight is tiresome"

(United Kingdom)

Verified Review | I arrived at, and left from Douala airport twice in two weeks. As Central African airports go it's not too bad. But if you are only used to big international airports it's not much fun. If you are arriving on an international flight, immigration takes for ever. They have a new system which involves having your photograph and fingerprints taken. Leaving on an international flight is also tiresome - you are continually asked to show your boarding card and passport as you pass along the corridors. Toilets are variable - some have running water, others don't. One big plus at the gate: passengers with oversized hand luggage were firmly told that it was going in the hold. Bravo! If you are travelling to Brussels, don't be alarmed to see your plane arrive and then leave very early. It's doing a quick hop to Yaoundé and then comes back. Check-in is a bit of a lottery. If you arrive too early you are refused access to the check-in area (which is air-conditioned, unlike the main areas). Arrive in a normal time frame and you could be in a long queue. For the uninitiated - your place in the queue is marked by where your luggage is, not where you are. Airport staff are generally unsmiling but not intimidating. A tip: there is an upstairs restaurant in the concourse. It's not bad at all and has a well air-conditioned section. However staff at the snack bar at the bottom of the stairs will tell you the restaurant is closed. Don't just believe them - go up and check. Another tip: if you have an internal flight on Camair, go straight to the office in the concourse and check that it is actually going to operate. It's not going to be a certainty.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
5/10

"they are busy upgrading the place"

(South Africa)

The main issue I had as a transit passenger at Douala International Airport was that you cannot go strait to international departures after arriving on an international flight. I had electronically checked in for my connection flight already. I arrived from Malabo on Ethiopian and traveled onward to Johannesburg on South African Airways. I had to enter through customs and got issued with a transit visa (free) and then had to exit through customs again to international departures. Once in the departure terminal there is a business lounge that you can also enter for US$ 20 if you travel economy. It looks like they are busy upgrading the place so all considering it is ok.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

Douala Airport customer review

I flew into Douala on Swiss and departed on Virgin Nigeria. Both experiences were quite pleasant. I had only hand luggage and was in and out of the airport quite quickly. When departing we waited at the gate which was quite calm and cool. Yes its a bit manic as you walk out of the airport with people and noise everywhere but lots of places are like that. If you know where you are going or have someone to meet you its fine.
no
1/10

Douala Airport customer review

Not much has changed in this airport built a 30+ years ago. The outside is decrepit. Security is virtually non existent. Touts were able to penetrate the immigration arrival area where apparently for a fee they assist arriving passengers with the immigration forms. I witnessed this with a group of Chinese arrivals. More touts swarm you in the baggage arrival area where you are also hustled to part with cash in order that they may assist you through customs. Everybodys luggage is supposed to be searched before exit but I think this is more of a money grab. The whole experience can be very unsettling to the western traveller. Exit was not much better. The airport staff often try to extort money for hand luggage with limits set at 7kg. A small bribe will get you past this nuisance. I forgot to pay airport tax before getting to the immigration counter so the immigration officer graciously offered to collect it for me. From my hands it went straight to her left pocket! Duty free is rather limited. A few arts and crafts stands some selling local music cds/ dvds local tea coffee and some snacks. An airport to avoid even by African standards. Security screening is performed by the airlines themselves. The only place where I was not hassled by money was in the toilet. No way I can foresee the FAA approving direct flights to the US from this airport.
no