Dortmund Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages N/A
Airport Staff 12345
Customer rating from 16 reviews
4/10
No Skytrax Rating
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1/10

“Not enough seating for sure”

(Georgia)

Trip Verified | Terrible! Security at the airport behaves like all the people in the queue are terrorists. All the airports are now much more relaxed. Europe is going to cancel the rule of 100ml liquids and everybody knows that. Now, in Dortmund you have to take all the items that resemble liquid and run it through the scanner again. Why? What additionally can they see in the clear bottle of perfumes? In the water bottle? A sealed pack of razor blades is confiscated. Seriously? A water bottle can not be emptied in the toilet next to security. You have to be escorted to the arrival, go through the gate, empty the bottle and then go through the security again. Nice. I can understand, that all this can be explained by the strict rules simply followed by security personnel. Then the rules in the airport have to be changed. Boarding. Gate 2 - is a tiny room with 200 people packed in it. Not enough seating for sure. Boarding started and all 200 people were moved to the airfield waiting to get into the plane for 20 minutes in the cold. Also nice. Public transport? The only viable option - airport express, which costs 10 euro (reasonable), but not part of any transport system, so no other tickets work, although some tickets are good for ANY(!) transport in Germany. I guess Dortmund from now will be last option when selecting arrival/departure airports in Germany.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“Nasty little place”

(Netherlands)

Trip Verified | Nasty little place. Insufficient seating all over the airport. Only one tiny food/refreshment place after the gates (only one before the gates!). No electricity plugs anywhere. The worst part, smoking area is next to that food place and it has no doors. All cigarette smoke comes out to area where you are expected to sit and eat. Horrible place. Poorly maintained and cleaned. Best avoid if you can.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The airport was filthy"

(Bosnia and Herzegovina)

Trip Verified | Departure was horrible. Flight was late, and there was no notification on the board. Delayed flight info was available only online and stated 20 minutes delay, however it was over an hour. The day of the travel snow blizzard happened. It was soo cold for april, with large amount of snow and cold winds. All passengers were checked in and sent outside the airport to wait to board the plane while the plane was filling gas. Luckily the first people who were sent outside as per usual policy were families with small children, so they were the longest time outside in the blizzard freezing and being wet from the snow. This lasted at least 15 minutes which could have easily been avoided as terminal 1 where we were boarding bas basically half empty at that point with only one flight after ours. The airport was filthy. Bathroom was one of the filthiest and smelliest places I have seen. After the passport control there was NO eating facility, or bar, only two machines with juices. There was only several seating spots for ALL passengers on the checkin, and most of the people were sitting on the filthiest floor ever. It was a disgrace for an airport, definitely one of the worst experiences regarding airports.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrendous experience"

(United Kingdom)

Trip Verified | Terrible airport. Queue outside for over 30 minutes to get into the terminal despite only 2 aircraft in the entire airport. Another 15 min wait inside. People queue jumping, moving barriers and simply walking around the queues. Dirty toilets. Horrendous experience. Avoid if at all possible
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"It's too crowded"

(Germany)

Trip Verified | Dortmund airport is a budget airline hub and it provides limited services. It's too crowded and not well organized. It has poor facilities and in the future I will avoid this airport.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"outstanding service and friendliness"

(Germany)

Verified Review | Today I experience an outstanding level of service and friendliness at Dortmund Airport. I forgot my mobile phone in the car of a friend, who than brought it to the terminal however I was already checked in at the security so the officer went into the terminal and got my phone for me. I have never experienced such a high level of service. Also the lady at the gate was very nice and made a lot of jokes while boarding. Overall the airport is clean and the signs are reasonable. Furthermore the airport is quite small so you wont get lost. In Addition to that there are 2 security check ins so the queing times are short. The only negative thing today was the wifi, you have to pay for it.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"a good regional airport"

(Germany)

Verified Review | Dortmund Airport is an airport in the center of the Ruhrgebiet which offers mostly low cost airlines like Wizz Air. It is located in Dortmund Wickede, so you cab reach the city center in about 15/20 min by car. You can also use the bus, however the bus lines are not integrated in the VRR so you canot use your NRW ticket which is an disadvanted. The airport now offers 2 security ceck in desks, which decreases the waiting times. The airport does not offer free WIFI. After your check in you could shop in the Duty Free shop which is quite nice or eat something in pne of the cafes, you can also buy something at the kiosk. The staf is always profesional, nice and wants to help. Overall a good regional airport in the hearth of NRW.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"terribly organized"

(Bulgaria)

Terribly organized. Waited for 1 hour at the fast lane security check only to see that they let other people without fast lane tickets use the fast lane as well. When I complained they replied that they cannot control this.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

Dortmund Airport customer review

(Netherlands)

Small and easy to reach and navigate. Lots of parking space which is reasonably priced. Food and drink opportunities mediocre especially airside. Paying one euro for the shuttlebus to the parking lots is ridiculous. Time consuming when everybody has to purchase a ticket on a full bus. Paying for Internet (€3/hour) is a rip-off since most airports offer free wifi. But all in all a good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Dortmund Airport customer review

(Germany)

Small airport with short ways. Sometimes there can be queues. but there's everything you need restaurants cafe enough check-in desks visitors terrace for free and several travel agencies. The airport shuttles from the next train stations could be cheaper or free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 16 Reviews