Dhaka Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 64 reviews
4/10
No Skytrax Rating
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3/10

Dhaka Airport customer review

(United Kingdom)

I have travelled through Dhaka international airport quite a few times in the last five years. I am not sure why people say it is improving as it is not. It stays exactly the same just like anything else government run in the country. All government institutions have an absolute aversion to any sort of change. There are a few less mosquitoes in the baggage claim area that is the only positive thing I can say. Immigration on arrival means long and slow moving queues. The Ruposhi Bangla business lounge is poor with limited seating and similarly limited range of snacks and drinks. The wifi did not work on my way out. The City Bank Amex lounge looks better so getting a card if you are a regular visitor could be worthwhile. They also have the only lounge in the domestic terminal. The domestic terminal has improved a bit over the last few years. The departure lounge is clean and the air conditioning working.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Dhaka Airport customer review

(South Africa)

I often visit Bangladesh every time I go I see improvements. Airport staff are friendly immigration services are just cool duty free shop's are also okay. The whole airport is quite clean. Custom services are also good if you have declared correctly then it's smooth. One thing they need to have are public phones on site.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dhaka Airport customer review

(Bangladesh)

I have been through DAC a few times the past months and it has much improved. Immigration especially on departure is efficient and waiting times down to minutes in the foreigners lines. Visas on arrival now issued for many nationalities and becoming popular. When leaving it is worthwhile entering the departures from door 6 at the far end given its much quieter and "reserved" for visiting businessmen etc. Not much to do in the departures lounge and food and drink facilities limited. But it certainly works well these days and with a few cosmetic changes and improved airside refreshment then DAC will be well on its way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Dhaka Airport customer review

(United States)

They have separate immigration counters for foreign passport holders but no one cares. Anticipate a long wait. Over all - chaos. Be careful with your luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dhaka Airport customer review

(Australia)

Thousands of money changers and touts and assorted hanger ons. Can be a confronting sight. BA flight was smooth. Immigration queues long. As soon as you are out of the arrivals area a bunch of touts will pounce upon you with offers of cheap taxis good exchange rates hotels the works. Do not transit through this airport. If you are travelling to Bangladesh then of course you don't have much of a choice. Give yourself plenty of time when departing. Take a print out of your e-ticket.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Dhaka Airport customer review

(Australia)

Well our arrival into DAC was terrible with long queues at the immigration desks and baggage that seemed to take forever to appear. However our departure from DAC was so smooth. Check in was straightforward and there was no line at the foreigners immigration desk. There isn't much to do at the airport aside from a few shops but when we were there (mid morning) it was fairly quiet so we walked up and down the length of the airport past all of the gates and watched the cargo planes being loaded up. The toilets there are ok.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Dhaka Airport customer review

(United Kingdom)

On my last trip through DAC things went fairly well. No queue to check in for Jet Airways and no one else in the foreigners immigration queue. Airside is fairly boring but there is a reasonable restaurant as well as two duty free shops. Baggage reclaim on arrival took a long time (arriving on Malaysia Airlines) but getting a Visa on Arrival was very quick and easy. The domestic terminal is small and fairly efficient. There is very little to do in the terminal but check in only opens 1 hours before departure so this shouldn't be a problem. Staff in both terminals seemed friendly and toilet facilities were bearable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Dhaka Airport customer review

(Bangladesh)

Every time I visit the airport I have to face really long queues both before departure and after landing. The airport is not at all clean and there isn't much to do at the airport. The airport staff aren't very friendly or helpful. The worst part is collecting your luggage. I had to wait for over an hour at times around the luggage belts to collect my bags (I usually travel with 1 or 2 bags). But the Wi-Fi connection is quite good actually.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dhaka Airport customer review

(United Kingdom)

Update to my review dated June 2009. Used the airport again in January 2012. Immigration was fine not excessive waiting. But avoid arrival on a large aircraft (in our case an Emirates B777). On Emirates everyone is given a 30 kg baggage allowance and uses it to maximum effect to import consumer items from the Middle East (e.g. giant TV screens). That combined with a totally inadequate baggage handling system led to a two hour wait for our bags - not an ideal welcome after long flights from UK. Basically everything ceased up because not enough people were removing what bags had arrived to clear spaces for more to be loaded on to the single belt in use. Departure was thankfully less fraught due to early arrival so queues were avoided. But the free computer terminals for the Internet have been removed and there is no wi-fi. Be warned if you haven't spent all your Taka changing money back to US$ (no other currency apparently available despite having tills full of a whole range of currencies) is not easy. The kiosk in the departure area beyond Immigration is rarely staffed but there is another downstairs back through Immigration which they cheerfully waved us through and back again(!) where they grudgingly allowed to exchange back to hard currency. They insist on seeing the initial exchange receipt from when we changed money upon arrival so hang on to it and plan your spending to avoid the hassle!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Dhaka Airport customer review

(Bangladesh)

Dhaka airport is quite busy not that clean but okay. Duty free is expensive while not up to the mark. Toilet facilities should be much improved. Immigration on departure - queuing time is high in rush hours. They couldn't even recognize my e-Boarding pass and I had to wait until a supervisor came over. On the announcement of boarding native people were running to board as if someone else would take away their seats! On arrival immigration service is faster luggage takes some times to arrive taxi service is poor and not trustworthy. Despite lot of issues food in the duty free area restaurants is quite good also the food in the business class lounge is nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes