Detroit Airport

❎ Not Verified | Detroit airport is by far the worst airport I have ever been to. Not only are none of the flights on time but the gate for your flight will change at least once and flights are delayed by 1 or 2 hours. Avoid this airport at all costs. This is not an airport you want to experience.

✅ Trip Verified | DTW is the unparalleled airport success of the Midwest. The McNamara Terminal is beautiful and architecturally stunning and always clean. There are multiple TSA queues, allowing for quick terminal access, even on international departures. Food options are really strong here (any airport with a Chick-Fil-A is worthy of an award), and as far as I could tell, the shopping options were solid. Gate seating is plentiful, and DTW is a grand airport.

I fly 2-3 times a year and every time I come into Detroit airport their baggage claim is horrible. It's the longest I have ever waited for baggage. Usually 35-45 min at least before the belt even starts moving. Just completely terrible. It's like they have only one person is working to unload luggage. The airport itself is fine but retrieving luggage is a 0 out of 10.

✅ Verified Review | I fly 2-3 times a year and every time I come into Detroit airport their baggage claim is horrible. It's the longest wait I have ever waited for baggage. Usually 35-45 min at least before the belt even starts moving. Just completely terrible. It's like they have only one person is working to unload luggage. The airport itself is fine but retrieving luggage is a 0 out of 10

The North Terminal of Detroit Airport is one of the worst maintained I have ever experienced. The bathrooms are filthy and in disrepair. Soap dispensers are often empty as well as paper towel dispensers. Toilets, well lets say you should use the facilities on the airplane rather than rely on the airport facilities. The ongoing lack of regular maintenance and general condition of this airport has been a problem since this terminal was constructed. Whoever the airport has contracted with to provide cleaning services is not doing their job.

Missed my connecting flight due to the worst international arrivals system I have ever experienced. The attendants I asked for basic information looked bored and annoyed at my questions, took a long time doing everything. Even trying to walk by them in the hall was an extra chore, I said "please excuse me" to an attendant as I rushed past her in a tight space, and heard her yell, "just be patient". I saw them snapping at other international travellers who were not accustomed to American airports and didn't understand why they kept being redirected to different lines. Many people around me also had connecting flights to make and their concerns were continually dismissed. The kiosks for reviewing passports in detail were massively understaffed, for about fifteen minutes there was one clerk servicing three different lines. And when I finally got to my terminal and found out I had missed my flight, the woman running the desk sent me to the wrong area to get a new flight, and refused to answer my questions when I asked for clarification about where to go and what to do. I fly between the US and UK frequently and this was the absolute worst customer service treatment I have experienced. The only positive experience I had was with the waitresses in the restaurant I stopped at during my extended layover, an absolute day-and-night difference in attitude, helpfulness, and general commitment to helping people have the easiest travel possible.

Detroit is one of the better airports I have experienced in the United States. The McNamara terminal is clean and well maintained. TSA wait times can vary greatly depending on time of day. Once inside, concourse A is roughly a mile long from end to end, with many shops and restaurants to check out. They actually have good food inside the terminal, such as Longhorn Steakhouse, although prices may be slightly higher than at the same restaurant outside of the airport. The Delta Sky Clubs are okay, but not necessarily worth the $50+ for a one time visit. They do have nice and clean showers, but the food they offer is not that special. It is a good place to relax, grab some snacks, and get some work done, but don't count on being able to get a full meal there. My only complaint is that the public WiFi is not dependable (or at least I couldn't figure it out). I am able to connect, but usually have no luck getting it to work. I often am only able to use WiFi at a Delta Sky Club, where I use the club's WiFi and not the airport's WiFi. If you ever go through Customs and Border Protection at DTW, your experience can vary greatly. DTW now supports the automated kiosk passport system, however, some officers will ask you question after question, holding up the line..

Nice terminal at Detroit Airport. Horrible network. Clean and good food/beverage choices. If you want to do a little work between flights - forget it. WiFi and mobile data is very poor in this techno-backwater. Countless drops. Boingo has very poor service here.

Has a 2 hour layover at Detroit. Upon arrival the tram system was out of order for service. Had to go from one end of terminal A to the other no biggie. Stopped restrooms clean. Went to get food at a Chick Fil A, no signs indicating a line or where to enter so I stepped up to a register, had an airport employee (not Chick Fil A) grab my arm and say sir you need to enter over here. Looked a little irritated as she grabbed me but I moved. About the time I moved to where she was another passenger walked up, she looked at me again and said no you need to enter here. Lady who had walked up said for me to go ahead and stay, did not want the wrath of the employee so I said no but thanked her, went around and got in line. Never dealt with such a rude person and I literally walked up to a counter. After eating found one of the floor managers explained what happened and gave employee name. Boarded flight and left. I have flown through here a few times and never encountered such a rude person.

Detroit airport, specifically the Delta terminal is a great terminal. I flew Delta arriving from Chicago, and heading to Amsterdam. The McNamara terminal has a very modern feel, with the Express train zooming by every 5 minutes taking you from one end to the other. The terminal has lots of shopping possibilities and a great variety of restaurants to pick and choose from. Best medium-sized airport.